ITIL 4 - Revision history

Stefan: Updated section about ITIL 4 certification scheme

2024-02-18T17:32:08Z

Updated section about ITIL 4 certification scheme

← Older revision		Revision as of 19:32, 18 February 2024
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	[[Image:Itil-4.jpg\|thumb\|400px\|right\|none\|alt=ITIL 4 - Introduction. FAQ about the latest edition of ITIL 4, released in 2019: What is the timeline for the update? What is the difference between ITIL4 and ITIL V3? What about ITIL V4 processes? What are the changes in the certification scheme?\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-4.jpg\|[[Media:Itil-4.jpg\|ITIL® 4 - the latest version of ITIL (FAQs)]]]]		[[Image:Itil-4.jpg\|thumb\|400px\|right\|none\|alt=ITIL 4 - Introduction. FAQ about the latest edition of ITIL 4, released in 2019: What is the timeline for the update? What is the difference between ITIL4 and ITIL V3? What about ITIL V4 processes? What are the changes in the certification scheme?\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-4.jpg\|[[Media:Itil-4.jpg\|ITIL® 4 - the latest version of ITIL (FAQs)]]]]
	<span id="md-webpage-description" itemprop="description"><i>ITIL 4</i> - the most recent release of ITIL<sup><small>®</small></sup> [[#ITIL\|[1]]] - was launched in ~~Feb~~ 2019. It's the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.</span>		<span id="md-webpage-description" itemprop="description"><i>ITIL 4</i> - the most recent release of ITIL<sup><small>®</small></sup> [[#ITIL\|[1]]] - was launched in February 2019. It's the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.</span>

	On this page we answer your questions about the changes introduced with the latest edition of ITIL (see fig. 1: [[Media:Itil-4.jpg\|ITIL 4 FAQs]]).		On this page we answer your questions about the changes introduced with the latest edition of ITIL (see fig. 1: [[Media:Itil-4.jpg\|ITIL 4 FAQs]]).
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	<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT<sup><small>®</small></sup></a>,</li>		<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT<sup><small>®</small></sup></a>,</li>
	<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="YaSM and Agile Service Management ('Agile')">Agile</a></li>		<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="YaSM and Agile Service Management ('Agile')">Agile</a></li>
			<li><a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="YaSM and DevOps">DevOps</a></li>
	<li>and <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="YaSM and Lean Service Management">Lean</a>, etc.</li></ul></p>		<li>and <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="YaSM and Lean Service Management">Lean</a>, etc.</li></ul></p>
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	ITIL 4 introduces a completely new, "streamlined" certification scheme.		ITIL 4 introduces a completely new, "streamlined" certification scheme.

	# <span id="ITIL-4-Foundation">As in ITIL V3, <i>Foundation</i> is the entry level ITIL 4 certification, introducing the key elements, concepts and terminology used in ITIL.		# <span id="ITIL-Foundation">As in ITIL V3, <i>Foundation</i> is the entry level ITIL 4 certification, introducing the key elements, concepts and terminology used in ITIL.<br>
	# After passing the Foundation exam, ITIL practitioners can choose between ~~<i>~~two ITIL 4 certification "streams"~~</i>~~, each consisting of several modules: ITIL 4 Managing Professional and ITIL 4 Strategic Leader.</span>		# After passing the Foundation exam, ITIL practitioners can choose between two major ITIL certification "streams", each consisting of several modules: ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).</span>
	#* <span id="ITIL-4-Managing-Professional">The <i>ITIL 4 Managing Professional (ITIL MP)</i> stream "~~targets~~ IT ~~practitioners working within technology~~ and ~~digital teams across businesses~~".</span> ITIL MP consists of four modules:		#* <span id="ITIL-Managing-Professional">The <i>ITIL 4 Managing Professional (ITIL MP)</i> stream provides the "essential skills to run successful IT-enabled products and services".</span> ITIL MP consists of four modules:
	## ITIL 4 ~~Specialist Create, Deliver~~ and ~~Support~~ (~~CDS~~)		## ITIL 4 Strategist: Direct Plan and Improve (DPI)
	## ITIL 4 Specialist ~~Drive Stakeholder Value~~ (~~DSV~~)		## ITIL 4 Specialist: High Velocity IT (HVIT)
	## ITIL 4 Specialist ~~High Velocity IT~~ (~~HVIT~~)		## ITIL 4 Specialist :Drive Stakeholder Value (DSV)
	## ITIL 4 ~~Strategist Direct Plan~~ and ~~Improve~~ (~~DPI~~).		## ITIL 4 Specialist: Create, Deliver and Support (CDS).
	#* <span id="ITIL-4-Strategic-Leader">The <i>ITIL 4 Strategic Leader (ITIL SL)</i> stream ~~focuses on business strategy~~ and ~~digitally enabled services~~.</span> ITIL SL consists of two modules:		#* <span id="ITIL-Strategic-Leader">The <i>ITIL 4 Strategic Leader (ITIL SL)</i> stream "helps established and aspiring IT leaders to navigate the complexities of the digital era and prepare for digital transformation".</span> ITIL SL consists of two modules:
	## ITIL 4 Strategist Direct, Plan and Improve (DPI)		## ITIL 4 Strategist: Direct, Plan and Improve (DPI)
	## ITIL 4 Leader Digital and IT Strategy (DITS).		## ITIL 4 Leader: Digital and IT Strategy (DITS).<br>
	# <span id="ITIL-4-Master"><i>ITIL Master</i> is the top-level qualification of the ITIL 4 certification scheme. There is no ~~fixed training course or exam involved, but candidates~~ need to ~~demonstrate "extensive practical hands-on experience with ITIL"~~.~~</span>~~		# <span id="ITIL-Extension-Modules"><i>ITIL 4 Extension Modules</i> is a stream of four modules providing "guidance to address and harness the challenges and opportunities presented by emerging technologies".</span> The four modules are:
			## ITIL 4 Specialist: Sustainability in Digital & IT
			## ITIL 4 Specialist: Acquiring & Managing Cloud Services
			## ITIL 4 Specialist: Business Relationship Management
			## ITIL 4 Specialist: IT Asset Management.<br>
			# <i>ITIL 4 Practice Manager Certifications (PM)</i> is a stream consisting of practice-based modules.
			#* ITIL 4 PM provides shorter and more flexible training with opportunity to bundle, mix and match the modules. Each module focuses on one of the ITIL management practices, representing some of the most practical resources of the framework.
			#* In addition to completing five individual practices, succesful candidates will also need to complete the ITIL Specialist: Create, Deliver and Support (CDS) module.<br>
			# <span id="ITIL-Master"><i>ITIL Master</i> is the top-level qualification of the ITIL 4 certification scheme.<br> Successful candidates must have completed the Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) streams.</span> Certification will be provided upon successful completion of these streams. There is no need to apply.

	More information about the new ITIL 4 certification scheme is available on the AXELOS website: [https://www.axelos.com/~~best-practice-solutions~~/itil ~~axelos.com/best~~-~~practice~~-~~solutions/itil~~].		More information about the new ITIL 4 certification scheme is available on the AXELOS website: [https://www.axelos.com/certifications/itil-service-management].

	====Will my certifications stay valid?====		====Will my certifications stay valid?====
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	Holders of ITIL V3 Expert certifications:		Holders of ITIL V3 Expert certifications:
	* Candidates who have achieved ITIL V3 Expert will be able to take the ITIL Managing Professional Transition module to achieve the ITIL Managing Professional designation.		* Candidates who have achieved ITIL V3 Expert will be able to take the ITIL Managing Professional Transition module to achieve the ITIL Managing Professional designation.

	~~==The timeline for ITIL 4==~~

	~~ITIL 4 was officially launched in February 2019 with the release of ITIL 4 Foundation. Accredited training organizations are now able to offer ITIL 4 Foundation courses and exams.~~

	~~Further publications and certifications reflecting the advanced levels of the ITIL 4 certification scheme have been released in 2019 and beyond:~~

	* ITIL 4 Specialist: Create, Deliver and Support
	* ITIL 4 Specialist: Drive Stakeholder Value
	* ITIL 4 Specialist: High Velocity IT
	* ITIL 4 Strategist: Direct Plan and Improve
	* ITIL 4 Leader: Digital and IT Strategy.

	~~In 2022, two more training courses ('ITIL 4 Extension Modules') were added:~~
	* ITIL 4 Specialist: Sustainability in Digital and IT
	* ITIL 4 Specialist: Acquiring and Managing Cloud Services.

	~~PeopleCert currently plan to retire courses / exams for "ITIL 4 Managing Professional Transition" by December 2022.~~

	==Notes==		==Notes==

	<span id="ITIL">[1] ITIL<sup><small>®</small></sup> is a registered trademark of ~~AXELOS Limited~~.</span><br />		<span id="ITIL">[1] ITIL<sup><small>®</small></sup> is a registered trademark of the PeopleCert group.</span><br />
	<span id="YaSM">[2] YaSM<sup><small>®</small></sup> is a registered trademark of IT Process Maps GbR.</span><br />		<span id="YaSM">[2] YaSM<sup><small>®</small></sup> is a registered trademark of IT Process Maps GbR.</span><br />

Andrea at 10:45, 31 December 2023

2023-12-31T10:45:30Z

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Andrea at 14:55, 24 March 2022

2022-03-24T14:55:06Z

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	<ul><li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL 4">ITIL<sup><small>®</small></sup> 4</a>,</li>		<ul><li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL 4">ITIL<sup><small>®</small></sup> 4</a>,</li>
	<li><a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="YaSM and SIAM Service Integration and Management">SIAM<sup><small>®</small></sup></a>,</li>		<li><a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="YaSM and SIAM Service Integration and Management">SIAM<sup><small>®</small></sup></a>,</li>
			<li><a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="YaSM and FitSM">FitSM</a>,</li>
	<li><a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="YaSM and VeriSM">VeriSM™</a>,</li>		<li><a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="YaSM and VeriSM">VeriSM™</a>,</li>
	<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT<sup><small>®</small></sup></a>,</li>		<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT<sup><small>®</small></sup></a>,</li>
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	* ITIL 4 embraces new ways of working, such as Agile, Lean and DevOps, as well as organizational change management. These management practices and their relevance for service management are also described in the VeriSM™ approach.		* ITIL 4 embraces new ways of working, such as Agile, Lean and DevOps, as well as organizational change management. These management practices and their relevance for service management are also described in the VeriSM™ approach.
	* The ITIL 4 service value chain is somewhat reminiscent of the VeriSM™ model, with key areas such as define, produce, provide and respond.		* The ITIL 4 service value chain is somewhat reminiscent of the VeriSM™ model, with key areas such as define, produce, provide and respond.
	* ITIL 4 introduces the concept of a service value system. This fits in with a key requirement in the latest ~~2018~~ edition of ISO 20000 for organizations to "establish, implement, maintain and continually improve" a service management system.		* ITIL 4 introduces the concept of a service value system. This fits in with a key requirement in the latest edition of ISO 20000 ([https://yasm.com/wiki/en/index.php/ISO_20000_-_2018 ISO 20000:2018]) for organizations to "establish, implement, maintain and continually improve" a service management system.

	==ITIL 4 certification scheme==		==ITIL 4 certification scheme==
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	ITIL 4 introduces a completely new, "streamlined" certification scheme.		ITIL 4 introduces a completely new, "streamlined" certification scheme.

	# <span id="ITIL-4-Foundation">As in ITIL V3, <b>Foundation</b> is the entry level ITIL 4 certification, introducing the key elements, concepts and terminology used in ITIL.		# <span id="ITIL-4-Foundation">As in ITIL V3, <i>Foundation</i> is the entry level ITIL 4 certification, introducing the key elements, concepts and terminology used in ITIL.
	# After passing the Foundation exam, ITIL practitioners can choose between <i>two ITIL 4 certification "streams"</i>, each consisting of several modules: ITIL 4 Managing Professional and ITIL 4 Strategic Leader.</span>		# After passing the Foundation exam, ITIL practitioners can choose between <i>two ITIL 4 certification "streams"</i>, each consisting of several modules: ITIL 4 Managing Professional and ITIL 4 Strategic Leader.</span>
	#* <span id="ITIL-4-Managing-Professional">The <b>ITIL 4 Managing Professional (ITIL MP)</b> stream "targets IT practitioners working within technology and digital teams across businesses".</span> ITIL MP consists of four modules:		#* <span id="ITIL-4-Managing-Professional">The <i>ITIL 4 Managing Professional (ITIL MP)</i> stream "targets IT practitioners working within technology and digital teams across businesses".</span> ITIL MP consists of four modules:
	## ITIL 4 Specialist Create, Deliver and Support (CDS)		## ITIL 4 Specialist Create, Deliver and Support (CDS)
	## ITIL 4 Specialist Drive Stakeholder Value (DSV)		## ITIL 4 Specialist Drive Stakeholder Value (DSV)
	## ITIL 4 Specialist High Velocity IT (HVIT)		## ITIL 4 Specialist High Velocity IT (HVIT)
	## ITIL 4 Strategist Direct Plan and Improve (DPI).		## ITIL 4 Strategist Direct Plan and Improve (DPI).
	#* <span id="ITIL-4-Strategic-Leader">The <b>ITIL 4 Strategic Leader (ITIL SL)</b> stream focuses on business strategy and digitally enabled services.</span> ITIL SL consists of two modules:		#* <span id="ITIL-4-Strategic-Leader">The <i>ITIL 4 Strategic Leader (ITIL SL)</i> stream focuses on business strategy and digitally enabled services.</span> ITIL SL consists of two modules:
	## ITIL 4 Strategist Direct, Plan and Improve (DPI)		## ITIL 4 Strategist Direct, Plan and Improve (DPI)
	## ITIL 4 Leader Digital and IT Strategy.		## ITIL 4 Leader Digital and IT Strategy (DITS).
	# <span id="ITIL-4-Master"><b>ITIL Master</b> is the top-level qualification of the ITIL 4 certification scheme. There is no fixed training course or exam involved, but candidates need to demonstrate "extensive practical hands-on experience with ITIL".</span>		# <span id="ITIL-4-Master"><i>ITIL Master</i> is the top-level qualification of the ITIL 4 certification scheme. There is no fixed training course or exam involved, but candidates need to demonstrate "extensive practical hands-on experience with ITIL".</span>

	More information about the new ITIL 4 certification scheme is available on the AXELOS website: [https://www.axelos.com/best-practice-solutions/itil axelos.com/best-practice-solutions/itil].		More information about the new ITIL 4 certification scheme is available on the AXELOS website: [https://www.axelos.com/best-practice-solutions/itil axelos.com/best-practice-solutions/itil].
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	ITIL 4 was officially launched in February 2019 with the release of ITIL 4 Foundation. Accredited training organizations are now able to offer ITIL 4 Foundation courses and exams.		ITIL 4 was officially launched in February 2019 with the release of ITIL 4 Foundation. Accredited training organizations are now able to offer ITIL 4 Foundation courses and exams.

	Further publications and certifications, reflecting the advanced levels of the ITIL 4 certification scheme~~, are scheduled for release~~ in 2019 and ~~thereafter~~:		Further publications and certifications reflecting the advanced levels of the ITIL 4 certification scheme have been released in 2019 and beyond:
	* ITIL 4 Specialist Create, Deliver and Support ~~(available since November 2019)~~
	* ITIL 4 Specialist Drive Stakeholder Value ~~(launch expected in Q1/2020)~~		* ITIL 4 Specialist: Create, Deliver and Support
	* ITIL 4 Specialist High Velocity IT ~~(launch expected in Q1/2020)~~		* ITIL 4 Specialist: Drive Stakeholder Value
	* ITIL 4 Strategist Direct Plan and Improve ~~(available since November 2019)~~		* ITIL 4 Specialist: High Velocity IT
	* ITIL 4 Leader Digital and IT Strategy (~~launch expected~~ in ~~H1/2020)~~.		* ITIL 4 Strategist: Direct Plan and Improve
			* ITIL 4 Leader: Digital and IT Strategy.

			In 2022, two more training courses ('ITIL 4 Extension Modules') were added:
			* ITIL 4 Specialist: Sustainability in Digital and IT
			* ITIL 4 Specialist: Acquiring and Managing Cloud Services.

	~~Exams~~ for ~~the~~ ITIL 4 Managing Professional Transition ~~module have been available since October 2019~~.		PeopleCert currently plan to retire courses / exams for "ITIL 4 Managing Professional Transition" by December 2022.

	==Notes==		==Notes==
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Andrea at 16:40, 3 December 2019

2019-12-03T16:40:33Z

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Andrea at 17:30, 6 October 2019

2019-10-06T17:30:06Z

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Andrea at 17:24, 11 June 2019

2019-06-11T17:24:45Z

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	[[Image:Itil-4.jpg\|thumb\|400px\|right\|none\|alt=ITIL 4 - Introduction. FAQ about the latest edition of ITIL 4, released in 2019: What is the timeline for the update? What is the difference between ITIL4 and ITIL V3? What about ITIL V4 processes? What are the changes in the certification scheme?\|link=https://wiki.en.it-processmaps.com/images/~~9/93~~/Itil-4.jpg\|ITIL® 4 - the latest version of ITIL (FAQs)]]		[[Image:Itil-4.jpg\|thumb\|400px\|right\|none\|alt=ITIL 4 - Introduction. FAQ about the latest edition of ITIL 4, released in 2019: What is the timeline for the update? What is the difference between ITIL4 and ITIL V3? What about ITIL V4 processes? What are the changes in the certification scheme?\|link=https://wiki.en.it-processmaps.com/images/thumb-1x1/Itil-4.jpg\|ITIL® 4 - the latest version of ITIL (FAQs)]]
	<i>ITIL 4</i> - the most recent release of ITIL<sup><small>®</small></sup> [[#ITIL\|[1]]] - was launched in February 2019. It's the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.		<i>ITIL 4</i> - the most recent release of ITIL<sup><small>®</small></sup> [[#ITIL\|[1]]] - was launched in February 2019. It's the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.
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			<meta itemprop="dateCreated" content="2019-06-11" />
			<meta itemprop="datePublished" content="2019-06-11" />
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Andrea at 16:40, 6 June 2019

2019-06-06T16:40:34Z

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Andrea at 09:43, 29 April 2019

2019-04-29T09:43:21Z

← Older revision		Revision as of 11:43, 29 April 2019
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	[[Image:Itil-4.jpg\|thumb\|400px\|right\|none\|alt=ITIL 4 - Introduction. FAQ about the latest edition of ITIL 4, released in 2019: What is the timeline for the update? What is the difference between ITIL4 and ITIL V3? What about ITIL V4 processes? What are the changes in the certification scheme?\|link=https://wiki.en.it-processmaps.com/images/9/93/Itil-4.jpg\|ITIL® 4 - the latest ~~edition~~ of ITIL (FAQs)]]		[[Image:Itil-4.jpg\|thumb\|400px\|right\|none\|alt=ITIL 4 - Introduction. FAQ about the latest edition of ITIL 4, released in 2019: What is the timeline for the update? What is the difference between ITIL4 and ITIL V3? What about ITIL V4 processes? What are the changes in the certification scheme?\|link=https://wiki.en.it-processmaps.com/images/9/93/Itil-4.jpg\|ITIL® 4 - the latest version of ITIL (FAQs)]]
	<span id="md-webpage-description" itemprop="description"><i>ITIL 4</i> - the most recent release of ITIL<sup><small>®</small></sup> [[#ITIL\|[1]]] - was launched in February 2019. It's the first major update to the ITIL framework since 2011, designed in large part to keep up with recent trends in software development and IT operations.</span>		<span id="md-webpage-description" itemprop="description"><i>ITIL 4</i> - the most recent release of ITIL<sup><small>®</small></sup> [[#ITIL\|[1]]] - was launched in February 2019. It's the first major update to the ITIL framework since 2011, designed in large part to keep up with recent trends in software development and IT operations.</span>
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	ITIL 4 also provides advice for integrating ITIL with other frameworks and methodologies like DevOps, Lean and Agile.		ITIL 4 also provides advice for integrating ITIL with other frameworks and methodologies like DevOps, Lean and Agile.
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			<html><span style="color:#379988;"><b>New:</b></span> Learn more about the differences between ITIL 4 and ITIL V3 (ITIL 2011) in our YaSM Service Management Wiki:</p>
			<ul><li><a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 4 and ITIL V3 2011: The differences and similarities">Detailed comparison of ITIL V3 and ITIL 4</a></li></ul></html>
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	<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki-400x400.png" width="~~150~~" height="~~150~~" title="YaSM Service Management Wiki" alt="Service Management Wiki: Wiki about YaSM, service management (enterprise service management, IT service management) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." />		<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki-400x400.png" width="200" height="200" title="YaSM Service Management Wiki" alt="Service Management Wiki: Wiki about YaSM, service management (enterprise service management, IT service management) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." />
	<p style="font-size: 110%;"~~><i~~><b>Note:</b~~></i~~></p>		<p style="font-size: 110%;"><b>Note:</b></p>
	<p>In the <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="The Service Management Wiki: Main Page">YaSM Wiki</a> <a href="/index.php/ITIL_4#YaSM" title="YaSM Trademark">[2]</a> we describe a streamlined, clear-cut <a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">set of service management processes</a> that is a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p>		<p>In the <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="The Service Management Wiki: Main Page">YaSM Service Management Wiki</a> <a href="/index.php/ITIL_4#YaSM" title="YaSM Trademark">[2]</a> we describe a streamlined, clear-cut <a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">set of service management processes</a> that is a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p>
	<p>The <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM service management and ISO 20000">YaSM processes are aligned with ISO 20000 (ISO 20000:2018)</a>, the international standard for service management. These service management processes are designed to be used with a variety of frameworks and methods, such as ITIL<sup><small>®</small></sup> 4, SIAM<sup><small>®</small></sup>, VeriSM™, COBIT<sup><small>®</small></sup>, Agile, Lean, etc.</p>		<p>The <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM service management and ISO 20000">YaSM processes are aligned with ISO 20000 (ISO 20000:2018)</a>, the international standard for service management. These service management processes are designed to be used with a variety of frameworks and methods, such as ITIL<sup><small>®</small></sup> 4, SIAM<sup><small>®</small></sup>, VeriSM™, COBIT<sup><small>®</small></sup>, Agile, Lean, etc.</p>
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Andrea at 09:29, 21 March 2019

2019-03-21T09:29:52Z

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Andrea at 15:09, 19 November 2018

2018-11-19T15:09:58Z

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