ITIL 2011 - Revision history

Stefan: Addition of link to the comparison between ITIL 4 and ITIL 2011 in the YaSM Wiki.

2019-03-30T10:52:26Z

Addition of link to the comparison between ITIL 4 and ITIL 2011 in the YaSM Wiki.

← Older revision		Revision as of 12:52, 30 March 2019
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	<itpmch><title>ITIL 2011 \| IT Process Wiki</title>		<itpmch><title>ITIL 2011 \| IT Process Wiki</title>
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	<meta name="description" content="What is new in the ~~current~~ ITIL version 'ITIL 2011'? The main differences: ITIL 2011 processes vs. ITIL V3 processes." />		<meta name="description" content="What is new in the ITIL version 'ITIL 2011'? The main differences: ITIL 2011 processes vs. ITIL V3 processes." />
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	Image:ITIL-Wiki-~~share~~.jpg\|right~~\|share this page\|141px~~		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL 2011
	~~rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FITIL_2011&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]~~
	rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FITIL_2011&text=%23ITILwiki%20%7C%20The%20current%20version%20ITIL%202011%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
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	~~Image:ITIL-Wiki-deutsch.jpg~~\|ITIL 2011
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	Four years after the introduction of ITIL® V3, the main guidance was updated. This page highlights the changes and clarifications introduced with the ~~current~~ version ITIL 2011.		Four years after the introduction of ITIL® V3, the main guidance was updated. This page highlights the changes and clarifications introduced with the version ITIL 2011.

			<html><i>Note</i>: In our YaSM Service Management Wiki we provide a detailed <a class="external text" href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="Changes in detail: ITIL 4 vs ITIL 2011">comparison between the latest edition of ITIL 4 and ITIL V3 2011</a>.</html>

	==Why the new ITIL 2011 Edition?==		==Why the new ITIL 2011 Edition?==

	[[Image:Itil-2011.jpg\|thumb\|250px\|right\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-2011.jpg\|alt=ITIL 2011 Edition~~, the newest~~ ITIL ~~version~~\|ITIL® 2011 ~~- the current~~ ITIL ~~version~~]]		[[Image:Itil-2011.jpg\|thumb\|250px\|right\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-2011.jpg\|alt=ITIL 2011 Edition (ITIL V3 2011)\|ITIL® 2011 (ITIL V3 2011)]]
	ITIL 2011 takes into account feedback from the user and training community.		ITIL 2011 takes into account feedback from the user and training community.

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	<i><span id="A new Naming Convention for ITIL Editions">A new Naming Convention for ITIL Editions:</span></i>		<i><span id="A new Naming Convention for ITIL Editions">A new Naming Convention for ITIL Editions:</span></i>

	The latest edition is now referred to as "ITIL 2011" or simply "ITIL", while the term "ITIL 2007" is used for the first edition of ITIL V3. ITIL V2 is no longer current.		The latest edition is now referred to as "ITIL 2011" or simply "ITIL V3", while the term "ITIL 2007" is used for the first edition of ITIL V3. ITIL V2 is no longer current.

	<p> </p>		<p> </p>
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	But we are able to highlight the more important differences: As we brought our [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] and this ITIL Wiki in line with ITIL 2011, we recorded the modifications in a change log. We think the change log is the best information we can provide on what has changed in ITIL 2011, so we decided to publish it here.		But we are able to highlight the more important differences: As we brought our [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] and this ITIL Wiki in line with ITIL 2011, we recorded the modifications in a change log. We think the change log is the best information we can provide on what has changed in ITIL 2011, so we decided to publish it here.

	~~<p> </p>~~

	~~<html>~~
	<a href="https://demo.it-processmaps.com/itil_2011_en/itil-process-map-2011.html" ><img src="https://demo.it-processmaps.com/itil_2011_en/video-itil-2011.jpg" width="253" height="150" class="thumbimage" alt="Video: ITIL 2011 vs. ITIL V3" title="Start the video: ITIL 2011 vs. ITIL V3 in 2.5 minutes" style="display: block; float: right; margin-left: 30px; margin-bottom: 10px; margin-top: 10px; margin-right: 10px" /></a>
	~~<p style="margin-top: 0;"><span style="white-space: nowrap;">Video: ITIL 2011 vs. ITIL V3</span> in 2.5 minutes - The differences between ITIL 2011 and ITIL 2007 (ITIL V3) at a glance.</p>~~
	<p>Watch the video: "<a href="https://demo.it-processmaps.com/itil_2011_en/itil-process-map-2011.html" title="Start the video: ITIL 2011 vs. ITIL V3 in 2.5 minutes">ITIL 2011 vs. ITIL V3 in 2.5 minutes</a>"
	~~</html>~~
	~~<br style="clear:both;"/>~~
	<p> </p>		<p> </p>

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	[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/quick-guide-to-itil-2011/ Quick Guide to ITIL 2011]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.		[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/quick-guide-to-itil-2011/ Quick Guide to ITIL 2011]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>
			<p> </p>

	<p>~~ ~~</p>		<html><small>
			<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
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			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_2011#Why_the_new_ITIL_2011_Edition.3F" > <span itemprop="name">Why the new ITIL 2011 Edition?</span></a><meta itemprop="position" content="1" /></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_2011#ITIL_2007_and_ITIL_2011:_Differences" > <span itemprop="name">ITIL 2007 and ITIL 2011: Differences</span></a><meta itemprop="position" content="2" /></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_2011#ITIL_2007_vs._ITIL_2011:_Changes_in_Service_Strategy" > <span itemprop="name">Details: Service Strategy</span></a><meta itemprop="position" content="3" /></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_2011#ITIL_2007_vs._ITIL_2011:_Changes_in_Service_Design" > <span itemprop="name">Details: Service Design</span></a><meta itemprop="position" content="4" /></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_2011#ITIL_2007_vs._ITIL_2011:_Changes_in_Service_Transition" > <span itemprop="name">Details: Service Transition</span></a><meta itemprop="position" content="5" /></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_2011#ITIL_2007_vs._ITIL_2011:_Changes_in_Service_Operation" > <span itemprop="name">Details: Service Operation</span></a><meta itemprop="position" content="6" /></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_2011#ITIL_2007_vs._ITIL_2011:_Changes_in_Continual_Service_Improvement_.28CSI.29" > <span itemprop="name">Details: CSI</span></a><meta itemprop="position" content="7" /></span>
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			</small>
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011\|!]][[Category:ITIL version]]		[[Category:ITIL 2011\|!]][[Category:ITIL version]]
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Andrea at 16:51, 6 May 2017

2017-05-06T16:51:45Z

← Older revision		Revision as of 18:51, 6 May 2017
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	Four years after the introduction of ITIL® V3, the main guidance was updated. This page highlights the changes and clarifications introduced with the current version ITIL 2011.		Four years after the introduction of ITIL® V3, the main guidance was updated. This page highlights the changes and clarifications introduced with the current version ITIL 2011.

	~~<p> </p>~~		==Why the new ITIL 2011 Edition?==

	===Why the new ITIL 2011 Edition?===

	[[Image:Itil-2011.jpg\|thumb\|250px\|right\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-2011.jpg\|alt=ITIL 2011 Edition, the newest ITIL version\|ITIL® 2011 - the current ITIL version]]		[[Image:Itil-2011.jpg\|thumb\|250px\|right\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-2011.jpg\|alt=ITIL 2011 Edition, the newest ITIL version\|ITIL® 2011 - the current ITIL version]]
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	As the official ITIL Update FAQs state, "ITIL 2011 is an update, not a new version". No entirely new concepts have been added, but the aim of the update is to "resolve errors and inconsistencies in the text and diagrams across the whole suite" [[#ITIL\|[1]]][[ITIL_2011#ITIL-2011-Summary-of-Updates\|[1b]]].		As the official ITIL Update FAQs state, "ITIL 2011 is an update, not a new version". No entirely new concepts have been added, but the aim of the update is to "resolve errors and inconsistencies in the text and diagrams across the whole suite" [[#ITIL\|[1]]][[ITIL_2011#ITIL-2011-Summary-of-Updates\|[1b]]].

	<~~p> </p>~~		<i><span id="A new Naming Convention for ITIL Editions">A new Naming Convention for ITIL Editions:</span></i>

	<b><span id="A new Naming Convention for ITIL Editions">A new Naming Convention for ITIL Editions</span></b>

	The latest edition is now referred to as "ITIL 2011" or simply "ITIL", while the term "ITIL 2007" is used for the first edition of ITIL V3. ITIL V2 is no longer current.		The latest edition is now referred to as "ITIL 2011" or simply "ITIL", while the term "ITIL 2007" is used for the first edition of ITIL V3. ITIL V2 is no longer current.

	<~~br style="clear:both~~;"/>		<p> </p>

			__TOC__

	===<span id="Differences between ITIL 2007 and ITIL 2011">ITIL 2007 and ITIL 2011: Differences</span>===		==<span id="Differences between ITIL 2007 and ITIL 2011">ITIL 2007 and ITIL 2011: Differences</span>==

	<span id="ITIL-2011-Summary-of-Updates">An ''ITIL 2011 summary of the updates'' is available at [https://www.tsoshop.co.uk/gempdf/itSMF_An_Introductory_Overview_of_ITIL_V3.pdf the Official TSO Website (The Stationery Office)].</span> This provides an overview of the main changes and their underlying motivations, but not a detailed account of what precisely has changed where in the books.		<span id="ITIL-2011-Summary-of-Updates">An ''ITIL 2011 summary of the updates'' is available at [https://www.tsoshop.co.uk/gempdf/itSMF_An_Introductory_Overview_of_ITIL_V3.pdf the Official TSO Website (The Stationery Office)].</span> This provides an overview of the main changes and their underlying motivations, but not a detailed account of what precisely has changed where in the books.

Andrea at 18:29, 16 January 2017

2017-01-16T18:29:20Z

Show changes

Andrea at 16:09, 4 February 2016

2016-02-04T16:09:30Z

← Older revision		Revision as of 18:09, 4 February 2016
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	===Why the new ITIL 2011 Edition?===		===Why the new ITIL 2011 Edition?===

	[[Image:Itil-2011.jpg\|thumb\|~~190px~~\|right\|none\|alt=ITIL 2011\|ITIL 2011 Edition]]		[[Image:Itil-2011.jpg\|thumb\|250px\|right\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-2011.jpg\|alt=ITIL 2011\|ITIL 2011 Edition]]
	ITIL 2011 takes into account feedback from the user and training community.		ITIL 2011 takes into account feedback from the user and training community.

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	While no entirely new concepts have been added in ITIL 2011, at first sight it is obvious that the ITIL 2011 books are a lot thicker than the 2007 edition, so in fact a substantial amount of content has been added and it would be wrong to dismiss the modifications as merely 'cosmetic'.		While no entirely new concepts have been added in ITIL 2011, at first sight it is obvious that the ITIL 2011 books are a lot thicker than the 2007 edition, so in fact a substantial amount of content has been added and it would be wrong to dismiss the modifications as merely 'cosmetic'.
			<p> </p>

	<html>		<html>
	~~<div class="thumb tleft">~~		<a href="https://demo.it-processmaps.com/itil_2011_en/itil-process-map-2011.html" ><img src="https://demo.it-processmaps.com/itil_2011_en/video-itil-2011.jpg" width="253" height="150" class="thumbimage" alt="Video: ITIL 2011 vs. ITIL V3" title="Start the video: ITIL 2011 vs. ITIL V3 in 2.5 minutes" style="display: block; float: right; margin-left: 30px; margin-bottom: 10px; margin-top: 10px; margin-right: 10px" /></a>
	~~<div class="thumbinner" style="width:255px;">~~<a href="https://demo.it-processmaps.com/itil_2011_en/itil-process-map-2011.html~~" class="image~~"><img ~~alt="Video: ITIL 2011 vs. ITIL V3"~~ src="https://demo.it-processmaps.com/itil_2011_en/video-itil-2011.jpg" title="Start the video: ITIL 2011 vs. ITIL V3 in 2.5 minutes" ~~width~~="~~253" height="150" class="thumbimage~~" /></a>		<p style="margin-top: 0;">Video: ITIL 2011 vs. ITIL V3 in 2.5 minutes - The differences between ITIL 2011 and ITIL 2007 (ITIL V3) at a glance.</p>
	<~~div class~~="~~thumbcaption~~"><a ~~class="external text"~~ href="https://demo.it-processmaps.com/itil_2011_en/itil-process-map-2011.html"~~>Watch~~ the video: ITIL 2011 vs. ITIL V3 in 2.5 minutes~~</a~~>~~</div>~~		<p>Watch the video: "<a href="https://demo.it-processmaps.com/itil_2011_en/itil-process-map-2011.html" title="Start the video: ITIL 2011 vs. ITIL V3 in 2.5 minutes">ITIL 2011 vs. ITIL V3 in 2.5 minutes</a>"
	~~</div>~~
	~~</div>~~
	~~<p>Video:~~ ITIL 2011 vs. ITIL V3 in 2.5 minutes ~~- The differences between ITIL 2011 and ITIL 2007 (ITIL V3) at a glance.~~</p>
	</html>		</html>
	<br style="clear:both;"/>		<br style="clear:both;"/>
			<p> </p>

	There are a few new processes, while others are described in greater detail. Apart from these bigger changes, many clarifications and enhancements were introduced throughout all parts of the books on a smaller scale. As a result, it is (in our view) almost impossible to compare the two editions and come up with a detailed and complete list of all changes.		There are a few new processes, while others are described in greater detail. Apart from these bigger changes, many clarifications and enhancements were introduced throughout all parts of the books on a smaller scale. As a result, it is (in our view) almost impossible to compare the two editions and come up with a detailed and complete list of all changes.

Andrea at 18:01, 17 September 2015

2015-09-17T18:01:46Z

← Older revision		Revision as of 20:01, 17 September 2015
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	===Why the new ITIL 2011 Edition?===		===Why the new ITIL 2011 Edition?===

			[[Image:Itil-2011.jpg\|thumb\|190px\|right\|none\|alt=ITIL 2011\|ITIL 2011 Edition]]
	ITIL 2011 takes into account feedback from the user and training community.		ITIL 2011 takes into account feedback from the user and training community.

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	<span id="ITIL 2011 Summary of Updates">An ''ITIL 2011 summary of the updates'' is available at [http://www.itil-officialsite.com/nmsruntime/saveasdialog.aspx?lID=1193&sID=58 the Official ITIL Website].</span> This provides an overview of the main changes and their underlying motivations, but not a detailed account of what precisely has changed where in the books.		<span id="ITIL 2011 Summary of Updates">An ''ITIL 2011 summary of the updates'' is available at [http://www.itil-officialsite.com/nmsruntime/saveasdialog.aspx?lID=1193&sID=58 the Official ITIL Website].</span> This provides an overview of the main changes and their underlying motivations, but not a detailed account of what precisely has changed where in the books.

	~~[[Image:Itil-2011.jpg\|thumb\|190px\|right\|none\|alt=ITIL 2011\|ITIL 2011 Edition]]~~
	While no entirely new concepts have been added in ITIL 2011, at first sight it is obvious that the ITIL 2011 books are a lot thicker than the 2007 edition, so in fact a substantial amount of content has been added and it would be wrong to dismiss the modifications as merely 'cosmetic'.		While no entirely new concepts have been added in ITIL 2011, at first sight it is obvious that the ITIL 2011 books are a lot thicker than the 2007 edition, so in fact a substantial amount of content has been added and it would be wrong to dismiss the modifications as merely 'cosmetic'.


			<html>
			<div class="thumb tleft">
			<div class="thumbinner" style="width:255px;"><a href="https://demo.it-processmaps.com/itil_2011_en/itil-process-map-2011.html" class="image"><img alt="Video: ITIL 2011 vs. ITIL V3" src="https://demo.it-processmaps.com/itil_2011_en/video-itil-2011.jpg" title="Start the video: ITIL 2011 vs. ITIL V3 in 2.5 minutes" width="253" height="150" class="thumbimage" /></a>
			<div class="thumbcaption"><a class="external text" href="https://demo.it-processmaps.com/itil_2011_en/itil-process-map-2011.html">Watch the video: ITIL 2011 vs. ITIL V3 in 2.5 minutes</a></div>
			</div>
			</div>
			<p>Video: ITIL 2011 vs. ITIL V3 in 2.5 minutes - The differences between ITIL 2011 and ITIL 2007 (ITIL V3) at a glance.</p>
			</html>
			<br style="clear:both;"/>

	There are a few new processes, while others are described in greater detail. Apart from these bigger changes, many clarifications and enhancements were introduced throughout all parts of the books on a smaller scale. As a result, it is (in our view) almost impossible to compare the two editions and come up with a detailed and complete list of all changes.		There are a few new processes, while others are described in greater detail. Apart from these bigger changes, many clarifications and enhancements were introduced throughout all parts of the books on a smaller scale. As a result, it is (in our view) almost impossible to compare the two editions and come up with a detailed and complete list of all changes.

Andrea at 11:33, 28 November 2014

2014-11-28T11:33:26Z

← Older revision		Revision as of 13:33, 28 November 2014
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	<p> </p>		<p> </p>

	==Links and additional ~~informationen~~==		==Links and additional information==

	[1] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/quick-guide-to-itil-2011/ Quick Guide to ITIL 2011]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.		[1] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/quick-guide-to-itil-2011/ Quick Guide to ITIL 2011]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.

Andrea at 13:13, 11 September 2014

2014-09-11T13:13:54Z

← Older revision		Revision as of 15:13, 11 September 2014
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	*No major differences between ITIL V3 (2007) and ITIL 2011 in [[Process Evaluation]].		*No major differences between ITIL V3 (2007) and ITIL 2011 in [[Process Evaluation]].

	*The concept of a [[Process Evaluation#Process Evaluation ~~Programme~~\|Process Evaluation ~~Programme~~]] has been added.		*The concept of a [[Process Evaluation#Process Evaluation Program\|Process Evaluation Program]] has been added.

	====<span id="ITIL 2011 Definition CSI">Definition of CSI Initiatives</span>====		====<span id="ITIL 2011 Definition CSI">Definition of CSI Initiatives</span>====
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>		==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_2011">https://wiki.en.it-processmaps.com/index.php/ITIL_2011</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_2011">Deutsch</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.de.it-processmaps.com/images/1/1e/Itil-2011.jpg" title="ITIL 2011">ITIL 2011 (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table></html>

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011\|!]][[Category:ITIL version]]		[[Category:ITIL 2011\|!]][[Category:ITIL version]]
	<!-- --- -->		<!-- --- -->

Andrea at 16:07, 1 August 2013

2013-08-01T16:07:58Z

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Andrea at 11:06, 14 June 2013

2013-06-14T11:06:29Z

← Older revision		Revision as of 13:06, 14 June 2013
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	* The latest guidance places [[Business Relationship Management#Business Relationship Management Satisfaction\|customer satisfaction surveys]] and the [[Business Relationship Management#ITIL Complaints Management\|management of complaints]] within Business Relationship Management. As a result, the corresponding processes have been moved from Continual Service Improvement to Business Relationship Management.		* The latest guidance places [[Business Relationship Management#Business Relationship Management Satisfaction\|customer satisfaction surveys]] and the [[Business Relationship Management#ITIL Complaints Management\|management of complaints]] within Business Relationship Management. As a result, the corresponding processes have been moved from Continual Service Improvement to Business Relationship Management.

	* The role [[Roles ~~within ITIL V3~~#Business Relationship Manager\|Business Relationship Manager]] has been introduced to perform the activities in the Business Relationship Management process.		* The role [[ITIL Roles#Business Relationship Manager\|Business Relationship Manager]] has been introduced to perform the activities in the Business Relationship Management process.

	* The main outputs from the new [[Business Relationship Management]] process are the [[Business Relationship Management#ITIL Customer Portfolio\|Customer Portfolio]] and the [[Business Relationship Management#ITIL Service Outcomes\|Desired Service Outcomes]].		* The main outputs from the new [[Business Relationship Management]] process are the [[Business Relationship Management#ITIL Customer Portfolio\|Customer Portfolio]] and the [[Business Relationship Management#ITIL Service Outcomes\|Desired Service Outcomes]].
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://~~profiles~~.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>		=== Links and additional informationen ===

			[1] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/quick-guide-to-itil-2011/ Quick Guide to ITIL 2011]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.

			<p> </p>

			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

Andrea at 10:29, 23 January 2013

2013-01-23T10:29:23Z

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