ISO 20000 - Revision history

Andrea at 09:50, 30 March 2019

2019-03-30T09:50:35Z

← Older revision		Revision as of 11:50, 30 March 2019
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	In ~~the~~ [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki] we provide a [https://yasm.com/wiki/en/index.php/ISO_20000 complete introduction to ISO 20000], covering topics such as:		➔ In our [https://yasm.com/wiki/en/index.php/Main_Page YaSM Service Management Wiki] we provide a [https://yasm.com/wiki/en/index.php/ISO_20000 complete introduction to ISO 20000] (ISO/IEC 20000:2018), covering topics such as:
	* [https://yasm.com/wiki/en/index.php/ISO_20000#What_are_the_benefits_of_ISO_20000.3F Benefits of ISO 20000]		* [https://yasm.com/wiki/en/index.php/ISO_20000#What_are_the_benefits_of_ISO_20000.3F Benefits of ISO 20000]
	* [https://yasm.com/wiki/en/index.php/FAQ:_ISO_20000_Certification FAQs about ISO 20000 certification]		* [https://yasm.com/wiki/en/index.php/FAQ:_ISO_20000_Certification FAQs about ISO 20000 certification]
	* [https://yasm.com/wiki/en/index.php/ISO_20000_-_2018 Differences between the latest 2018 release of ISO 20000 and the earlier 2011 edition]		* [https://yasm.com/wiki/en/index.php/ISO_20000_-_2018 Differences between the latest 2018 release of ISO 20000 and the earlier 2011 edition]
	* [https://yasm.com/wiki/en/index.php/ISO_20000#ISO_20000_and_YaSM.2C_ITIL.2C_CMMI-SVC.2C_COBIT.2C_VeriSM.2C_SIAM.2C_.E2.80.A6 ISO 20000 and how it relates to ITIL and other service management frameworks]		* [https://yasm.com/wiki/en/index.php/ISO_20000#ISO_20000_and_YaSM.2C_ITIL.2C_CMMI-SVC.2C_COBIT.2C_VeriSM.2C_SIAM.2C_.E2.80.A6 ISO 20000 and how it relates to ITIL and other service management frameworks]
	* [https://yasm.com/wiki/en/index.php/ISO_20000_Project The YaSM model and how it supports your ISO 20000 project]		* [https://yasm.com/wiki/en/index.php/ISO_20000_Project The YaSM service management model and how it supports your ISO 20000 project]

	<p> </p>		<p> </p>
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	\| '''6'''		\| '''6'''
	\| '''Service delivery processes'''		\| <span id="ISO-20000-requirement-6">'''Service delivery processes'''</span>
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	<html>~~<div align="right">~~<a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a> &~~nbsp~~; &~~nbsp~~;		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>  and  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Contributor: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>
	<a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="~~Author~~: Stefan Kempter, IT Process Maps GbR" /></a></~~div~~></html>		<p> </p>

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			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ISO_20000#How_ITIL_and_ISO_20000_are_related" > <span itemprop="name">ITIL and ISO 20000</span></a><meta itemprop="position" content="1" /></span> ›
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			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ISO_20000#ISO-20000-requirement-4" > <span itemprop="name">SMS general requirements</span></a><meta itemprop="position" content="2" /></span> ›
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			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ISO_20000#ISO-20000-requirement-5" > <span itemprop="name">Design and transition</span></a><meta itemprop="position" content="3" /></span> ›
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			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ISO_20000#ISO-20000-requirement-6" > <span itemprop="name">Service delivery processes</span></a><meta itemprop="position" content="4" /></span>
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ISO/IEC 20000\|!]]		[[Category:ISO/IEC 20000\|!]]
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Andrea at 15:47, 30 June 2018

2018-06-30T15:47:45Z

Show changes

Andrea at 08:26, 28 April 2017

2017-04-28T08:26:16Z

← Older revision		Revision as of 10:26, 28 April 2017
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Andrea at 18:07, 4 February 2016

2016-02-04T18:07:23Z

← Older revision		Revision as of 20:07, 4 February 2016
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	== How ITIL and ISO 20000 are related ==		== How ITIL and ISO 20000 are related ==

	[[image:iso-20000.jpg\|thumb\|200px\|right\|alt=ISO 20000 requirements and ITIL 2011\|Figure 1: ISO 20000]]		[[image:iso-20000.jpg\|thumb\|200px\|right\|alt=ISO 20000 requirements and ITIL 2011\|link=https://wiki.en.it-processmaps.com/index.php/File:Iso-20000.jpg\|Figure 1: ISO 20000]]
	The basic principles behind ITIL and ISO 20000 are very much in line (see also: [http://www.best-management-practice.com/gempdf/ITIL_and_ISO_20000_March08.pdf "Alignment White Paper: ITIL V3 and ISO/IEC 20000"], Jenny Dugmore & Sharon Taylor, March 2008). The key differences are:		The basic principles behind ITIL and ISO 20000 are very much in line (see also: [http://www.best-management-practice.com/gempdf/ITIL_and_ISO_20000_March08.pdf "Alignment White Paper: ITIL V3 and ISO/IEC 20000"], Jenny Dugmore & Sharon Taylor, March 2008). The key differences are:

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	~~<div class="thumb tright">~~		<a href="https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html" ><img src="https://demo.it-processmaps.com/iso20000_en/itil-iso-20000-video.jpg" width="253" height="150" class="thumbimage" alt="Video: Introduction - The ITIL - ISO 20000 Bridge" title="Start the video: The ITIL - ISO 20000 Bridge" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>
	~~<div class="thumbinner" style="width:255px;">~~<a href="https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html~~" class="image~~"><img ~~alt="Video: Einführung in die ie ITIL - ISO 20000 Bridge" title="Start the video: The ITIL - ISO 20000 Bridge"~~ src="https://demo.it-processmaps.com/iso20000_en/itil-iso-20000-video.jpg" width="253" height="150" class="thumbimage" ~~/></a>~~		<p style="margin-top: 0;">The <a href="https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html" title="Video: The ITIL - ISO 20000 Bridge">demo on the ITIL - ISO 20000 Bridge</a> highlights how this can be done in practice.</p>
	~~<div class~~="~~thumbcaption"><a class="external text" href="https~~:~~//demo.it~~-~~processmaps.com/iso20000_en/itil~~-~~iso20000-bridge.html~~"~~>Watch~~ the video: The ITIL - ISO 20000 Bridge</a></~~div>~~
	~~</div>~~
	~~</div~~>
	<p>The <a href="https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html" title="Video: The ITIL - ISO 20000 Bridge">demo on the ITIL - ISO 20000 Bridge</a> highlights how this can be done in practice.</p>
	<p>The <a href="https://en.it-processmaps.com/products/itil-iso-20000-bridge.html" title="ISO 20000 compliant set of ITIL templates: The ITIL - ISO 20000 Bridge">ITIL - ISO 20000 Bridge</a> is the ISO 20000 add-on to our ITIL process model which links the standard's requirements to the corresponding ITIL 2011 reference processes.</p>		<p>The <a href="https://en.it-processmaps.com/products/itil-iso-20000-bridge.html" title="ISO 20000 compliant set of ITIL templates: The ITIL - ISO 20000 Bridge">ITIL - ISO 20000 Bridge</a> is the ISO 20000 add-on to our ITIL process model which links the standard's requirements to the corresponding ITIL 2011 reference processes.</p>
	</html>		<p>Watch the video: "<a href="https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html" title="Start the video: The ITIL - ISO 20000 Bridge">The ITIL - ISO 20000 Bridge</a>" [Duration: 4:07 min.]
	<br style="clear:both;"/>		<br style="clear:both;"/></html>
	<p> </p>		<p> </p>

Andrea at 16:09, 18 September 2015

2015-09-18T16:09:22Z

← Older revision		Revision as of 18:09, 18 September 2015
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	== Practical Example on how to link ISO 20000 with ITIL 2011 ==		== Practical Example on how to link ISO 20000 with ITIL 2011 ==

	~~<imagemap>~~
	~~Image:Demo-ITIL-ISO-20000-Bridge.jpg\|right\|Introduction to the ITIL - ISO 20000 Bridge\|130px\|thumb~~
	~~default [https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html Start Video: Introduction to the ITIL - ISO 20000 Bridge]~~
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	ISO 20000 states requirements for service management processes but does not provide guidance for implementing them. However, since ISO 20000 and ITIL are aligned, many ISO 20000 requirements can be fulfilled by implementing one or several ITIL processes. ITIL is thus a valuable source when designing ISO 20000 compliant processes.		ISO 20000 states requirements for service management processes but does not provide guidance for implementing them. However, since ISO 20000 and ITIL are aligned, many ISO 20000 requirements can be fulfilled by implementing one or several ITIL processes. ITIL is thus a valuable source when designing ISO 20000 compliant processes.

	The [https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html demo on the ITIL - ISO 20000 Bridge] highlights how this can be done in practice.		<p> </p>
			<html>
	The [https://en.it-processmaps.com/products/itil-iso-20000-bridge.html ITIL - ISO 20000 Bridge] is the ISO 20000 add-on to our ITIL process model which links the standard's requirements to the corresponding ITIL 2011 reference processes.		<div class="thumb tright">
			<div class="thumbinner" style="width:255px;"><a href="https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html" class="image"><img alt="Video: Einführung in die ie ITIL - ISO 20000 Bridge" title="Start the video: The ITIL - ISO 20000 Bridge" src="https://demo.it-processmaps.com/iso20000_en/itil-iso-20000-video.jpg" width="253" height="150" class="thumbimage" /></a>
			<div class="thumbcaption"><a class="external text" href="https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html">Watch the video: The ITIL - ISO 20000 Bridge</a></div>
			</div>
			</div>
			<p>The <a href="https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html" title="Video: The ITIL - ISO 20000 Bridge">demo on the ITIL - ISO 20000 Bridge</a> highlights how this can be done in practice.</p>
			<p>The <a href="https://en.it-processmaps.com/products/itil-iso-20000-bridge.html" title="ISO 20000 compliant set of ITIL templates: The ITIL - ISO 20000 Bridge">ITIL - ISO 20000 Bridge</a> is the ISO 20000 add-on to our ITIL process model which links the standard's requirements to the corresponding ITIL 2011 reference processes.</p>
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Andrea: /* ISO 20000: Components */

2013-08-03T15:22:19Z

ISO 20000: Components

← Older revision		Revision as of 17:22, 3 August 2013
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			<meta name="keywords" content="iso 20000 processes, iso 20000 requirements" />
			<meta name="description" content="In contrast to the ITIL books, ISO 20000 does not offer specific advice on how to design your processes. It is rather a set of requirements which must ..." />
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	<p> </p>		<p> </p>

	== Central Requirements from ISO 20000 ==		== <span id="Central Requirements from ISO 20000">Key ISO 20000 Requirements</span> ==

	ISO 20000 promotes the ~~“adoption~~ of an integrated process approach to effectively deliver managed services to meet the business and customer ~~requirements”~~.		ISO 20000 promotes the "adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements".

	ISO 20000 does not prescribe that its requirements must be met by following the ITIL recommendations, so there are many possible ways to achieve compliance. Introducing ITIL, however, is the most widely used approach for obtaining an ISO 20000 certificate.		ISO 20000 does not prescribe that its requirements must be met by following the ITIL recommendations, so there are many possible ways to achieve compliance. Introducing ITIL, however, is the most widely used approach for obtaining an ISO 20000 certificate.
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	\| Management responsibility		\| Management responsibility
	\|		\|
	* [[ITIL Strategy Management\|Strategy Management for IT Services]] and various processes from [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]		* [[ITIL Strategy Management\|Strategy Management for IT Services]] and various processes from [[ITIL CSI - Continual Service Improvement\|Continual Service Improvement]]
	\|- valign="top"		\|- valign="top"
	\| 4.2		\| 4.2
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	\| Documentation management		\| Documentation management
	\|		\|
	* Various [[ITIL V3 Service Strategy\|Service Strategy]], [[ITIL V3 Service Design\|Service Design]] and [[ITIL V3 Service Transition\|Service Transition]] processes		* Various [[ITIL Service Strategy\|Service Strategy]], [[ITIL Service Design\|Service Design]] and [[ITIL Service Transition\|Service Transition]] processes
	\|- valign="top"		\|- valign="top"
	\| 4.4		\| 4.4
	\| Resource management		\| Resource management
	\|		\|
	* [[ITIL Strategy Management\|Strategy Management for IT Services]] and various processes from [[ITIL V3 Service Design\|Service Design]], [[ITIL V3 Service Operation\|Service Operation]] and [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]		* [[ITIL Strategy Management\|Strategy Management for IT Services]] and various processes from [[ITIL Service Design\|Service Design]], [[ITIL Service Operation\|Service Operation]] and [[ITIL CSI - Continual Service Improvement\|Continual Service Improvement]]
	\|- valign="top"		\|- valign="top"
	\| 4.5		\| 4.5
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	4.5.5 Maintain and improve the SMS (Act)		4.5.5 Maintain and improve the SMS (Act)
	\|		\|
	* Various processes from [[ITIL V3 Service Strategy\|Service Strategy]], [[ITIL V3 Service Design\|Service Design]] and [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]		* Various processes from [[ITIL Service Strategy\|Service Strategy]], [[ITIL Service Design\|Service Design]] and [[ITIL CSI - Continual Service Improvement\|Continual Service Improvement]]
	\|- valign="top"		\|- valign="top"
	\| '''5'''		\| '''5'''
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	\| General		\| General
	\|		\|
	* [[ITIL Design Coordination\|Design Coordination]] and various [[ITIL V3 Service Transition\|Service Transition]] processes		* [[ITIL Design Coordination\|Design Coordination]] and various [[ITIL Service Transition\|Service Transition]] processes
	\|- valign="top"		\|- valign="top"
	\| 5.2		\| 5.2
	\| Plan new or changed services		\| Plan new or changed services
	\|		\|
	* Various [[ITIL V3 Service Strategy\|Service Strategy]], [[ITIL V3 Service Design\|Service Design]] and [[ITIL V3 Service Transition\|Service Transition]] processes		* Various [[ITIL Service Strategy\|Service Strategy]], [[ITIL Service Design\|Service Design]] and [[ITIL Service Transition\|Service Transition]] processes
	\|- valign="top"		\|- valign="top"
	\| 5.3		\| 5.3
	\| Design and development of new or changed services		\| Design and development of new or changed services
	\|		\|
	* Various [[ITIL V3 Service Design\|Service Design]] and [[ITIL V3 Service Transition\|Service Transition]] processes		* Various [[ITIL Service Design\|Service Design]] and [[ITIL Service Transition\|Service Transition]] processes
	\|- valign="top"		\|- valign="top"
	\| 5.4		\| 5.4
	\| Transition of new or changed Services		\| Transition of new or changed Services
	\|		\|
	* Various [[ITIL V3 Service Transition\|Service Transition]] processes		* Various [[ITIL Service Transition\|Service Transition]] processes
	\|- valign="top"		\|- valign="top"
	\| '''6'''		\| '''6'''
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	\|- valign="top"		\|- valign="top"
	\| 7.1		\| 7.1
	\| Business relationship ~~ranagement~~		\| Business relationship management
	\|		\|
	* [[Business Relationship Management]]		* [[Business Relationship Management]]
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	<p> </p>		<p> </p>

			<html><div align="right"><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>
			<a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></div></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ISO/IEC 20000\|!]]		[[Category:ISO/IEC 20000\|!]]
	<!-- --- -->		<!-- --- -->

Andrea: /* ISO 20000 Sections and related ITIL Processes */

2013-04-16T10:22:16Z

ISO 20000 Sections and related ITIL Processes

@@ Line 61: / Line 61: @@
 <p>&nbsp;</p>
-{| border="1" cellpadding="5" cellspacing="0" align="center"
+{| border="1" cellpadding="5" cellspacing="0"
 |-
 ! width="55%" colspan="2" style="background:#eaeaea;" | ISO 20000 Sections (ISO/IEC 20000:2011)
@@ Line 73: / Line 73: @@
 | <span id="ISO-20000-requirement-4">'''Service management system general requirements'''</span>
+|
-* [[ISO 20000#ISO-20000-ITIL-note|See note ['''1''']]]
+* [[ISO 20000#ISO-20000-ITIL-note|''See note ['''1''']'']]
 |- valign="top"
 | 4.1
@@ Line 108: / Line 108: @@
 | <span id="ISO-20000-requirement-5">'''Design and transition of new or changed services'''</span>
+|
-* [[ISO 20000#ISO-20000-ITIL-note|See note ['''1''']]]
+* [[ISO 20000#ISO-20000-ITIL-note|''See note ['''1''']'']]
 |- valign="top"
 | 5.1
@@ Line 238: / Line 238: @@
 The [https://en.it-processmaps.com/products/itil-iso-20000-bridge.html ITIL - ISO 20000 Bridge] is the ISO 20000 add-on to our ITIL process model which links the standard's requirements to the corresponding ITIL 2011 reference processes.
 <p>&nbsp;</p>

Andrea at 11:24, 22 May 2012

2012-05-22T11:24:09Z

Show changes

Andrea: /* The new Edition ISO/IEC 20000:2011 */

2012-05-18T09:43:01Z

The new Edition ISO/IEC 20000:2011

← Older revision		Revision as of 11:43, 18 May 2012
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	==The new Edition ISO/IEC 20000:2011==		==The new Edition ISO/IEC 20000:2011==

	A new version of ISO/IEC 20000 Part 1: Service management system requirements (abbreviated to ISO/IEC 20000-1:2011) was published in April 2011.		A new version of ISO/IEC 20000 Part 1: Service management system requirements (abbreviated to ISO/IEC 20000-1:2011) was published in April 2011 - these are the mandatory requirements which must be fulfilled by organizations in order to be compliant with the ISO 20000 standard.

	The authors of the new version describe the main differences to the earlier edition (ISO/IEC 20000-1:2005) as follows:		The authors of the new version describe the main differences to the earlier edition (ISO/IEC 20000-1:2005) as follows:

Andrea at 09:41, 18 May 2012

2012-05-18T09:41:15Z

Show changes