History of ITIL - Revision history

Andrea at 11:11, 31 December 2023

2023-12-31T11:11:19Z

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	===What is ITIL?===		==What is ITIL?==
	~~----~~

	<span id="md-webpage-description" itemprop="description">ITIL® - the IT Infrastructure Library [[#ITIL\|[1]]] - is the most widely used approach to managing IT services. The guidance provided in ITIL® helps organizations to deliver their services in a customer-focused, quality-driven and economical way.</span>		<span id="md-webpage-description" itemprop="description">ITIL® - the IT Infrastructure Library [[#ITIL\|[1]]] - is the most widely used approach to managing IT services. The guidance provided in ITIL® helps organizations to deliver their services in a customer-focused, quality-driven and economical way.</span>
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	During its research, the CCTA found that the requirements of the various businesses and organizations were mostly similar, independent of their size or industry sector. The recommendations compiled by the CCTA are thus valid for organizations of all types and sizes.		During its research, the CCTA found that the requirements of the various businesses and organizations were mostly similar, independent of their size or industry sector. The recommendations compiled by the CCTA are thus valid for organizations of all types and sizes.

	A series of books on ITIL has been issued since 1989 by the Cabinet Office, an administrative body of the government of Great Britain~~. As of the beginning of 2014, the ITIL® trademark and intellectual property has been owned by AXELOS, a joint venture between the Cabinet Office and Capita Plc~~.		A series of books on ITIL has been issued since 1989 by the Cabinet Office, an administrative body of the government of Great Britain.

	==ITIL V2: Service support and service delivery==		==ITIL V2: Service support and service delivery==
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	These publications were updated in 2011, taking into account feedback from the user and training community ("[[ITIL 2011\|ITIL 2011]]").		These publications were updated in 2011, taking into account feedback from the user and training community ("[[ITIL 2011\|ITIL 2011]]").

	[[Image:Wiki-ITIL-V3.jpg\|thumb\|right\|alt=ITIL Service Lifecycle: The ITIL stages Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.\|link=https://wiki.de.it-processmaps.com/index.php/~~Datei~~:Wiki-ITIL-V3.jpg\|[[ITIL Processes\|Fig. 1: ITIL Service Lifecycle and ITIL stages]]]]		[[Image:Wiki-ITIL-V3.jpg\|thumb\|right\|alt=ITIL Service Lifecycle: The ITIL stages Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.\|link=https://wiki.en.it-processmaps.com/index.php/File:Wiki-ITIL-V3.jpg\|[[ITIL Processes\|Fig. 1: ITIL Service Lifecycle and ITIL stages]]]]
	ITIL V3 is organized around a set of five core publications which together form the [[Comparison_between_ITIL_V3_and_ITIL_V2_-_The_Main_Changes#New_ITIL_Structure:_The_ITIL_V3_Service_Lifecycle\|ITIL service lifecycle]] ([[Media:Wiki-ITIL-V3.jpg\|see fig. 1]]):		ITIL V3 is organized around a set of five core publications which together form the [[Comparison_between_ITIL_V3_and_ITIL_V2_-_The_Main_Changes#New_ITIL_Structure:_The_ITIL_V3_Service_Lifecycle\|ITIL service lifecycle]] ([[Media:Wiki-ITIL-V3.jpg\|see fig. 1]]):

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	* Microsoft Operations Framework		* Microsoft Operations Framework
	* ... and the streamlined [https://yasm.com/wiki/en/index.php/Main_Page YaSM service management model]		* ... and the streamlined [https://yasm.com/wiki/en/index.php/Main_Page YaSM service management model]

			As of the beginning of 2021, the ITIL® trademark and intellectual property has been owned by the PeopleCert group.

	==IT Process Wiki: Facts and know-how about ITIL==		==IT Process Wiki: Facts and know-how about ITIL==
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	==Links and additional information==		==Links and additional information==

	<span id="ITIL">[1] ~~IT Infrastructure Library~~® and ~~ITIL~~® are ~~registered trade marks~~ of ~~AXELOS Limited~~.</span>		<span id="ITIL">[1] ITIL® and IT Infrastructure Library® are Registered Trade Marks of the PeopleCert group.</span>

	<span id="John-S-Stewart">[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/how-itil-started/ How ITIL started]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Last retrieved March 29, 2022.</span>		<span id="John-S-Stewart">[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/how-itil-started/ How ITIL started]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Last retrieved March 29, 2022.</span>

Andrea at 17:02, 29 March 2022

2022-03-29T17:02:42Z

← Older revision		Revision as of 19:02, 29 March 2022
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	<span id="ITIL">[1] IT Infrastructure Library® and ITIL® are registered trade marks of AXELOS Limited.</span>		<span id="ITIL">[1] IT Infrastructure Library® and ITIL® are registered trade marks of AXELOS Limited.</span>

	<span id="John-S-Stewart">[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/how-itil-started/ How ITIL started]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. ~~Retrieved February 27~~, ~~2013~~.</span>		<span id="John-S-Stewart">[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/how-itil-started/ How ITIL started]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Last retrieved March 29, 2022.</span>

	<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

Andrea at 16:12, 9 June 2019

2019-06-09T16:12:55Z

← Older revision		Revision as of 18:12, 9 June 2019
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	A series of books on ITIL has been issued since 1989 by the Cabinet Office, an administrative body of the government of Great Britain. As of the beginning of 2014, the ITIL® trademark and intellectual property has been owned by AXELOS, a joint venture between the Cabinet Office and Capita Plc.		A series of books on ITIL has been issued since 1989 by the Cabinet Office, an administrative body of the government of Great Britain. As of the beginning of 2014, the ITIL® trademark and intellectual property has been owned by AXELOS, a joint venture between the Cabinet Office and Capita Plc.
	~~<p> </p>~~

	==ITIL V2: Service support and service delivery==		==ITIL V2: Service support and service delivery==
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	Although the guidance provided in ITIL V2 is technically still valid, ITIL V2 has lost much of its relevance and most organizations today use [[#ITIL_V3_and_the_service_lifecycle\|ITIL V3]] and [[#ITIL_4:_A_holistic_approach\|ITIL 4]].		Although the guidance provided in ITIL V2 is technically still valid, ITIL V2 has lost much of its relevance and most organizations today use [[#ITIL_V3_and_the_service_lifecycle\|ITIL V3]] and [[#ITIL_4:_A_holistic_approach\|ITIL 4]].

	~~<p> </p>~~

	==ITIL V3 and the service lifecycle==		==ITIL V3 and the service lifecycle==
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	These publications were updated in 2011, taking into account feedback from the user and training community ("[[ITIL 2011\|ITIL 2011]]").		These publications were updated in 2011, taking into account feedback from the user and training community ("[[ITIL 2011\|ITIL 2011]]").

	[[Image:Wiki-ITIL-V3.jpg\|thumb\|right\|alt=ITIL Service Lifecycle: The ITIL stages Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.\|link=https://wiki.de.it-processmaps.com/index.php/Datei:Wiki-ITIL-V3.jpg\|[[ITIL Processes\|Fig. 1:ITIL Service Lifecycle and ITIL stages]]]]		[[Image:Wiki-ITIL-V3.jpg\|thumb\|right\|alt=ITIL Service Lifecycle: The ITIL stages Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.\|link=https://wiki.de.it-processmaps.com/index.php/Datei:Wiki-ITIL-V3.jpg\|[[ITIL Processes\|Fig. 1: ITIL Service Lifecycle and ITIL stages]]]]
	ITIL V3 is organized around a set of five core publications which together form the [[Comparison_between_ITIL_V3_and_ITIL_V2_-_The_Main_Changes#New_ITIL_Structure:_The_ITIL_V3_Service_Lifecycle\|ITIL service lifecycle]] ([[Media:Wiki-ITIL-V3.jpg\|see fig. 1]]):		ITIL V3 is organized around a set of five core publications which together form the [[Comparison_between_ITIL_V3_and_ITIL_V2_-_The_Main_Changes#New_ITIL_Structure:_The_ITIL_V3_Service_Lifecycle\|ITIL service lifecycle]] ([[Media:Wiki-ITIL-V3.jpg\|see fig. 1]]):

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	For organizations that wish to introduce ITIL V3-aligned processes, we provide the <a class="external text" href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map - the ITIL process model">ITIL Process Map</a> - a 'translation' of ITIL V3 and the service lifecycle processes into ready-to-use, <a class="external text" href="https://en.it-processmaps.com/products/itil-process-map.html" title="ITIL Process Map - ready-to-use ITIL process templates">customizable process templates</a>.</html>		For organizations that wish to introduce ITIL V3-aligned processes, we provide the <a class="external text" href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map - the ITIL process model">ITIL Process Map</a> - a 'translation' of ITIL V3 and the service lifecycle processes into ready-to-use, <a class="external text" href="https://en.it-processmaps.com/products/itil-process-map.html" title="ITIL Process Map - ready-to-use ITIL process templates">customizable process templates</a>.</html>
	~~<p> </p>~~

	==ITIL 4: A holistic approach==		==ITIL 4: A holistic approach==
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	The service lifecycle and the 26 service lifecycle processes introduced with ITIL V3 have been dropped again in ITIL 4. This gives service providers more freedom to design tailor-made processes that work for the organization.		The service lifecycle and the 26 service lifecycle processes introduced with ITIL V3 have been dropped again in ITIL 4. This gives service providers more freedom to design tailor-made processes that work for the organization.

	<html></p><div class="thumb tright"><div class="thumbinner" style="width:402px;"><a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-components.jpg"><img alt="ITIL 4 components: The four dimensions model and ITIL 4 service value system (SVS)." src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-components.jpg" width="400" height="300" class="thumbimage" /></a> <div class="thumbcaption"><a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-components.jpg">Fig. 2: The ITIL 4 components (Source: <a class="external text" href="https://yasm.com/wiki/en/index.php/ITIL#ITIL_4" title="ITIL 4 - Description of the ITIL 4 components">YaSM Service Management Wiki</a>)~~</a>~~</div></div></div><p></html>		<html></p><div class="thumb tright"><div class="thumbinner" style="width:402px;"><a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-components.jpg"><img alt="ITIL 4 components: The four dimensions model and ITIL 4 service value system (SVS)." src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-components.jpg" width="400" height="300" class="thumbimage" /></a> <div class="thumbcaption"><a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-components.jpg">Fig. 2: The ITIL 4 components</a> (Source: <a class="external text" href="https://yasm.com/wiki/en/index.php/ITIL#ITIL_4" title="ITIL 4 - Description of the ITIL 4 components">YaSM Service Management Wiki</a>)</div></div></div><p></html>

	ITIL 4 is not a minor upgrade of the ITIL framework but a completely revised body of knowledge.		ITIL 4 is not a minor upgrade of the ITIL framework but a completely revised body of knowledge.
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	<html>→ See also: <a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 2011 and ITIL 4: The differences and similarities">Detailed mapping between ITIL V3 and ITIL 4</a> (in our YaSM Service Management Wiki).</html>		<html>→ See also: <a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 2011 and ITIL 4: The differences and similarities">Detailed mapping between ITIL V3 and ITIL 4</a> (in our YaSM Service Management Wiki).</html>
	<br style="clear:both;"/>		<br style="clear:both;"/>
	~~<p> </p>~~

	==ITIL accepted as de-facto standard==		==ITIL accepted as de-facto standard==
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	* Microsoft Operations Framework		* Microsoft Operations Framework
	* ... and the streamlined [https://yasm.com/wiki/en/index.php/Main_Page YaSM service management model]		* ... and the streamlined [https://yasm.com/wiki/en/index.php/Main_Page YaSM service management model]
	~~<p> </p>~~

	==IT Process Wiki: Facts and know-how about ITIL==		==IT Process Wiki: Facts and know-how about ITIL==
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	Our ITIL Wiki includes detailed [[ITIL Processes\|descriptions of all ITIL processes and sub-processes]], an [[ITIL Glossary\|ITIL glossary]], [[ITIL-Checklists\|ITIL checklists]], a list of [[ITIL Roles\|ITIL roles]], specifications of [[ITIL Key Performance Indicators\|ITIL process metrics (ITIL KPIs)]], as well as a selection of [[ITIL-Checklists\|free ITIL templates]] from our ITIL® Process Map.		Our ITIL Wiki includes detailed [[ITIL Processes\|descriptions of all ITIL processes and sub-processes]], an [[ITIL Glossary\|ITIL glossary]], [[ITIL-Checklists\|ITIL checklists]], a list of [[ITIL Roles\|ITIL roles]], specifications of [[ITIL Key Performance Indicators\|ITIL process metrics (ITIL KPIs)]], as well as a selection of [[ITIL-Checklists\|free ITIL templates]] from our ITIL® Process Map.
	~~<p> </p>~~


	==Links and additional information==		==Links and additional information==
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:IT Infrastructure Library ITIL]]		[[Category:IT Infrastructure Library ITIL]][[Category:ITIL V2]][[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL 4]]
	<!-- --- -->		<!-- --- -->

Andrea at 15:18, 8 June 2019

2019-06-08T15:18:48Z

Show changes

Andrea at 16:02, 10 May 2019

2019-05-10T16:02:11Z

← Older revision		Revision as of 18:02, 10 May 2019
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	==ITIL 2011 Upgrade==		==ITIL 2011 Upgrade==

	Four years after the introduction of ITIL V3 the main guidance has been updated, taking into account feedback from the user and training community: the ~~current~~ [[ITIL 2011\|ITIL 2011 edition]].		Four years after the introduction of ITIL V3 the main guidance has been updated, taking into account feedback from the user and training community: the [[ITIL 2011\|ITIL 2011 edition]].

	As the official ITIL Update FAQs state, "ITIL 2011 is an update, not a new version". No entirely new concepts have been added, but the aim of the update is to "resolve errors and inconsistencies in the text and diagrams across the whole suite". As for ITIL examinations, no re-certifications are required, but updated syllabuses and examinations will be used to bring the certification scheme into line with the latest guidance.		As the official ITIL Update FAQs state, "ITIL 2011 is an update, not a new version". No entirely new concepts have been added, but the aim of the update is to "resolve errors and inconsistencies in the text and diagrams across the whole suite". As for ITIL examinations, no re-certifications are required, but updated syllabuses and examinations will be used to bring the certification scheme into line with the latest guidance.
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	==ITIL 4==		==ITIL 4==

	[[Image:Itil-4.jpg\|thumb\|320px\|right\|none\|alt=What is new in ITIL 4, ~~scheduled for release~~ in Q1/2019? FAQs: The new ITIL edition 4.\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-4.jpg\|[[ITIL 4\|The latest edition of ITIL® 4]]]]		[[Image:Itil-4.jpg\|thumb\|320px\|right\|none\|alt=What is new in ITIL 4, released in Q1/2019? FAQs: The new ITIL edition 4.\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-4.jpg\|[[ITIL 4\|The latest edition of ITIL® 4]]]]

	The ~~next~~ release of ITIL ('[[ITIL 4]]') ~~is expected to launch~~ in the first quarter of 2019.		The current release of ITIL ('[[ITIL 4]]') was launched in the first quarter of 2019.

	~~It's~~ the first major update to the ITIL framework since 2011, designed in large part to keep up with recent trends in software development and IT operations.		ITIL 4 is the first major update to the ITIL framework since 2011, designed in large part to keep up with recent trends in software development and IT operations.

	Learn more about the new ITIL version:		Learn more about the new ITIL version:
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	→ [[ITIL_4#ITIL_4_and_ITIL_V3:_What.27s_the_difference.3F\|What's the difference between ITIL 4 and ITIL V3?]]		→ [[ITIL_4#ITIL_4_and_ITIL_V3:_What.27s_the_difference.3F\|What's the difference between ITIL 4 and ITIL V3?]]

			<html>See also: <a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 2011 and ITIL 4: The differences and similarities">Detailed mapping between ITIL V3 (ITIL 2011) and ITIL 4</a> (in our YaSM Service Management Wiki).</html>

	<br style="clear:both;"/>		<br style="clear:both;"/>
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	==Links and additional information==		==Links and additional information==

	<span id="ITIL">[1] IT Infrastructure Library® and ITIL® are registered ~~trade marks~~ of ~~AXELOS Limited~~.</span>		<span id="ITIL">[1] IT Infrastructure Library® and ITIL® are registered trademarks of the PeopleCert group.</span>

	[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/how-itil-started/ How ITIL started]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.		[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/how-itil-started/ How ITIL started]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.

Andrea at 13:24, 18 February 2019

2019-02-18T13:24:53Z

← Older revision		Revision as of 15:24, 18 February 2019
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	* IT Process Model (IBM)		* IT Process Model (IBM)
	* Microsoft Operations Framework		* Microsoft Operations Framework
			* ... and the streamlined [https://yasm.com/wiki/en/index.php/Main_Page YaSM service management model]

	<p> </p>		<p> </p>
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	As the official ITIL Update FAQs state, "ITIL 2011 is an update, not a new version". No entirely new concepts have been added, but the aim of the update is to "resolve errors and inconsistencies in the text and diagrams across the whole suite". As for ITIL examinations, no re-certifications are required, but updated syllabuses and examinations will be used to bring the certification scheme into line with the latest guidance.		As the official ITIL Update FAQs state, "ITIL 2011 is an update, not a new version". No entirely new concepts have been added, but the aim of the update is to "resolve errors and inconsistencies in the text and diagrams across the whole suite". As for ITIL examinations, no re-certifications are required, but updated syllabuses and examinations will be used to bring the certification scheme into line with the latest guidance.

	There also seems to be a new naming convention. As "ITIL V3 (2011 Edition)" is somewhat unwieldy, and ITIL V2 will not be around for much longer, the latest edition is now referred to as ''"ITIL 2011"'' or simply ''"ITIL"'', while the term "ITIL 2007" is used for the first edition of ITIL V3.		There also seems to be a new naming convention. As "ITIL V3 (2011 Edition)" is somewhat unwieldy, and ITIL V2 will not be around for much longer, the latest edition is now referred to as "ITIL 2011" or simply "ITIL", while the term "ITIL 2007" is used for the first edition of ITIL V3.

	We updated this ITIL Wiki and aligned it with the recent edition of ITIL 2011 when upgrading our ITIL process model (the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]).		We updated this ITIL Wiki and aligned it with the recent edition of ITIL 2011 when upgrading our ITIL process model (the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]).

	There is also a special page in this Wiki where you can find a summary of [[ITIL 2011\|~~what is new in~~ ITIL 2011]].		There is also a special page in this Wiki where you can find a summary of the [[ITIL 2011\|main differences between ITIL 2007 and ITIL 2011]].

			<p> </p>

			==ITIL 4==

			[[Image:Itil-4.jpg\|thumb\|320px\|right\|none\|alt=What is new in ITIL 4, scheduled for release in Q1/2019? FAQs: The new ITIL edition 4.\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-4.jpg\|[[ITIL 4\|The latest edition of ITIL® 4]]]]

			The next release of ITIL ('[[ITIL 4]]') is expected to launch in the first quarter of 2019.

			It's the first major update to the ITIL framework since 2011, designed in large part to keep up with recent trends in software development and IT operations.

			Learn more about the new ITIL version:

			→ [[ITIL_4#Objectcives\|What are the objectives of ITIL 4?]]

			→ [[ITIL_4#What.27s_new_in_ITIL_4.3F\|What's new in ITIL 4?]]

			→ [[ITIL_4#ITIL_4_and_ITIL_V3:_What.27s_the_difference.3F\|What's the difference between ITIL 4 and ITIL V3?]]

			<br style="clear:both;"/>
	<p> </p>		<p> </p>

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	[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/how-itil-started/ How ITIL started]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.		[2] John S Stewart. "[http://internationalbestpracticeinstitute.wordpress.com/2013/02/11/how-itil-started/ How ITIL started]". -- Blog IBPI (The International Best Practice Institute) www.ibpi.org, February 11, 2013. Retrieved February 27, 2013.

	<html>By:  Andrea Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>
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	<span itemprop="name">ITIL 2011 Upgrade</span></a>		<span itemprop="name">ITIL 2011 Upgrade</span></a>
	<meta itemprop="position" content="5" /></span>		<meta itemprop="position" content="5" /></span> ›
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	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Historia_de_ITIL" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Historia_de_ITIL" />
	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/andreakempter" />
	<meta itemprop="author" content="Andrea Kempter" />		<meta itemprop="author" content="Andrea Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 18:36, 23 February 2018

2018-02-23T18:36:43Z

← Older revision		Revision as of 20:36, 23 February 2018
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	<itpmch><title>History of ITIL \| IT Process Wiki</title>		<itpmch><title>History of ITIL \| IT Process Wiki</title>
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	<meta property="og:title" content="IT Process Wiki - The ITIL® Wiki \| IT Process Maps" />		<meta property="og:title" content="IT Process Wiki - The ITIL® Wiki \| IT Process Maps" />
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Andrea at 08:25, 28 April 2017

2017-04-28T08:25:51Z

← Older revision		Revision as of 10:25, 28 April 2017
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	<imagemap>		<imagemap>
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL History\|~~100px~~		Image:ITIL-Wiki-share.jpg\|right\|share this page\|141px
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	<p>&~~nbsp~~;</p>		==What is ITIL?==

			<html><span id="md-webpage-description" itemprop="description">The objective of the IT Infrastructure Library was to develop effective and efficient methods for the provision of IT services - in other words a catalogue of best practices for the IT organization, which today is known as <i>ITIL®</i>.</span></html>

	The IT Infrastructure Library ITIL® [[#ITIL\|[1]]] was developed at the end of the 1980's by the Central Computing and Telecommunications Agency (CCTA), a government agency in Great Britain. The reason for commissioning the CCTA was a lack of quality of the IT services procured by the British Government, so that a method had to be found to achieve better quality and simultaneously decrease their costs.
	<p> </p>		<p> </p>

	==ITIL ~~Objectives~~==		==How did ITIL start?==

	~~<html><span id="md-webpage-description" itemprop="description">~~The ~~objective of the~~ IT Infrastructure Library was ~~to develop effective~~ and ~~efficient methods~~ for the ~~provision~~ of IT services ~~- in other words a catalogue of best practices for~~ the ~~IT organization~~, ~~which today is known as <i>ITIL®</i>~~.~~</span></html>~~		The IT Infrastructure Library ITIL® [[#ITIL\|[1]]] was developed at the end of the 1980's by the Central Computing and Telecommunications Agency (CCTA), a government agency in Great Britain. The reason for commissioning the CCTA was a lack of quality of the IT services procured by the British Government, so that a method had to be found to achieve better quality and simultaneously decrease their costs.

	<p> </p>		<p> </p>

Andrea at 17:08, 21 January 2017

2017-01-21T17:08:48Z

← Older revision		Revision as of 19:08, 21 January 2017
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	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/History_of_ITIL" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/History_of_ITIL" />
	<meta property="og:title" content="IT Process Wiki - The ITIL® Wiki \| IT Process Maps" />		<meta property="og:title" content="IT Process Wiki - The ITIL® Wiki \| IT Process Maps" />
	<meta property="og:description" content="~~ITIL History. ITIL~~ was ~~developed at~~ the ~~end~~ of the ~~1980's by the Central Computing and Telecommunications Agency (CCTA)~~, ..." />		<meta property="og:description" content="The objective of the IT Infrastructure Library was to develop effective and efficient methods for the provision of IT services - in other words a catalogue of best practices for the IT organization, which today is known as ITIL®." />
	<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">		<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">
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	==ITIL Objectives==		==ITIL Objectives==

	The objective of the IT Infrastructure Library was to develop effective and efficient methods for the provision of IT services - in other words a catalogue of best practices for the IT organization, which today is known as ITIL.		<html><span id="md-webpage-description" itemprop="description">The objective of the IT Infrastructure Library was to develop effective and efficient methods for the provision of IT services - in other words a catalogue of best practices for the IT organization, which today is known as <i>ITIL®</i>.</span></html>

	<p> </p>		<p> </p>
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	<a href="https://wiki.en.it-processmaps.com/index.php/History_of_ITIL#ITIL_2011_Upgrade" itemprop="url"><span itemprop="title">ITIL 2011 Upgrade</span></a>		<a href="https://wiki.en.it-processmaps.com/index.php/History_of_ITIL#ITIL_2011_Upgrade" itemprop="url"><span itemprop="title">ITIL 2011 Upgrade</span></a>
	</span></small>		</span>
	</html>		</small></p>

			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
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			<meta itemprop="author" content="Andrea Kempter" />
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:IT Infrastructure Library ITIL]]		[[Category:IT Infrastructure Library ITIL]]
	<!-- --- -->		<!-- --- -->

Andrea at 17:53, 16 January 2017

2017-01-16T17:53:00Z

← Older revision		Revision as of 19:53, 16 January 2017
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	In 2007 the OGC published a completely revised version of ITIL, known as "[[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)\|ITIL Version 3 (ITIL V3)]]".		In 2007 the OGC published a completely revised version of ITIL, known as "[[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)\|ITIL Version 3 (ITIL V3)]]".

	ITIL V3 reflects the experiences gained with the earlier versions and puts a greater emphasis on creating business value.		ITIL V3 reflects the experiences gained with the earlier versions and puts a greater emphasis on creating business value.

	In comparison to [[ITIL_Processes#ITIL_Processes_according_to_ITIL_Version_2_.28ITIL_V2.29\|ITIL V2]] - which consisted of nine books - it is more streamlined around a set of five new core publications which together form the "ITIL Service Lifecycle":		[[Image:Wiki-ITIL-V3.jpg\|thumb\|right\|alt=ITIL Service Lifecycle: The ITIL stages Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.\|link=https://wiki.de.it-processmaps.com/index.php/Datei:Wiki-ITIL-V3.jpg\|[[ITIL Processes\|ITIL Service Lifecycle and ITIL stages]]]]
			In comparison to [[ITIL_Processes#ITIL_Processes_according_to_ITIL_Version_2_.28ITIL_V2.29\|ITIL V2]] - which consisted of nine books - ITIL V3 is more streamlined around a set of five new core publications which together form the "ITIL Service Lifecycle":

	* [[ITIL Service Strategy\|Service Strategy]]		* [[ITIL Service Strategy\|Service Strategy]]
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	Overall, [[Comparison between ITIL V3 and ITIL V2 - The Main Changes\|ITIL V3 complements the processes known from ITIL V2]] with a number of new processes and puts more emphasis on producing value for the business. The [[Basic Ideas behind ITIL\|underlying principles of ITIL]] are largely unchanged.		Overall, [[Comparison between ITIL V3 and ITIL V2 - The Main Changes\|ITIL V3 complements the processes known from ITIL V2]] with a number of new processes and puts more emphasis on producing value for the business. The [[Basic Ideas behind ITIL\|underlying principles of ITIL]] are largely unchanged.

	<~~p>&nbsp~~;</p>		<br style="clear:both;"/>

	==ITIL 2011 Upgrade==		==ITIL 2011 Upgrade==

	~~[[Image:Wiki-ITIL-V3.jpg\|thumb\|right\|alt=ITIL Wiki - ITIL 2011\|[[ITIL 2011\|Details: ITIL 2011]] / [[ITIL_Processes#ITIL_Processes_according_to_ITIL_2011\|ITIL 2011 Processes]]]]~~
	Four years after the introduction of ITIL V3 the main guidance has been updated, taking into account feedback from the user and training community: the current [[ITIL 2011\|ITIL 2011 edition]].		Four years after the introduction of ITIL V3 the main guidance has been updated, taking into account feedback from the user and training community: the current [[ITIL 2011\|ITIL 2011 edition]].