Event Management - Revision history

Andrea at 10:56, 31 December 2023

2023-12-31T10:56:07Z

← Older revision		Revision as of 12:56, 31 December 2023
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	<meta name="twitter:description" content="ITIL Event Management stellt sicher, dass Konfigurationselemente (CIs) und Services kontinuierlich überwacht werden. Der Event-Management-Prozess filtert und kategorisiert Events, um ggf. geeignete Maßnahmen einzuleiten.">
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	<meta name="twitter:image:alt" content="Übersicht zum ITIL Event Management: Dieses Bild illustriert den Prozess Event Management nach ITIL. Es zeigt die relevanten Schnittstellen von ITIL Event Management, die Teil-Prozesse sowie deren wechselseitige Verknüpfungen.">
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Andrea at 17:17, 19 March 2022

2022-03-19T17:17:32Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|Event Management]][[Category:Event Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Operation\|Event Management]][[Category:Event Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 11:55, 2 August 2020

2020-08-02T11:55:53Z

Show changes

Andrea at 17:32, 2 March 2018

2018-03-02T17:32:28Z

← Older revision		Revision as of 19:32, 2 March 2018
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	<itpmch><title>Event Management \| IT Process Wiki</title>		<itpmch><title>Event Management \| IT Process Wiki</title>
	<meta name="keywords" content="itil event management, event management itil, event management process, itil v3 event management, event management itil" />		<meta name="keywords" content="itil event management, event management itil, event management process, itil v3 event management, event management itil" />
	<meta name="description" content="Event Management~~: ITIL~~ process ~~definition - Sub-processes - Terms - Additional information~~ on ~~ITIL Event Management~~." />		<meta name="description" content="The objective of ITIL Event Management is to make sure Configuration Items (CIs) and services are constantly monitored. The Event Management process aims to filter and categorize Events in order to decide on appropriate actions if required." />
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	==Process Description==		==Process Description==

	~~Essentially, the~~ activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management was part of ICT Infrastructure Management).		The activities and process objectives of the Event Management process are mostly identical in ITIL V3 and V2 (Event Management was part of ICT Infrastructure Management).

	[[Image:Event-management-itil.jpg\|right\|thumb\|375px\|alt=Event Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Event-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management]]]		[[Image:Event-management-itil.jpg\|right\|thumb\|375px\|alt=Event Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Event-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management]]]
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	In '''''ITIL 2011''''' Event Management has been updated to reflect the concept of [[Event Management#ITIL Event 1st Level Correlation\|1st Level Correlation]] and [[Event Management#Event Management 2nd Level Correlation\|2nd Level Correlation]].		In '''''ITIL 2011''''' Event Management has been updated to reflect the concept of [[Event Management#ITIL Event 1st Level Correlation\|1st Level Correlation]] and [[Event Management#Event Management 2nd Level Correlation\|2nd Level Correlation]].

	The process flows reflect the more detailed guidance in the ITIL 2011 books. The process overview of [[Media:Event-management-itil.jpg\|ITIL Event Management]] ~~is showing~~ the ~~most important interfaces~~ (''see Fig. 1'').		The process flows reflect the more detailed guidance in the ITIL 2011 books. The process overview of [[Media:Event-management-itil.jpg\|ITIL Event Management]] shows the key information flows (''see Fig. 1'').

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
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	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Event_Management#Process_Description">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="name">Process Description</span></a>
	<a href="https://wiki.en.it-processmaps.com/index.php/Event_Management#Sub-Processes~~" itemprop="url~~"><span itemprop="~~title~~">Sub-Processes</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Event_Management#Sub-Processes">
	<a href="https://wiki.en.it-processmaps.com/index.php/Event_Management#Definitions~~" itemprop="url~~"><span itemprop="~~title~~">Definitions</span></a> ›		<span itemprop="name">Sub-Processes</span></a>
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	<a href="https://wiki.en.it-processmaps.com/index.php/Event_Management#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Event_Management#Definitions">
			<span itemprop="name">Definitions</span></a>
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			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Event_Management#Roles_.7C_Responsibilities">
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	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:25, 28 April 2017

2017-04-28T08:25:06Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Event Management</i> is to make sure Configuration Items (CIs) and services are constantly monitored. The Event Management process aims to filter and categorize Events in order to decide on appropriate actions if required.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Event Management</i> is to make sure Configuration Items (CIs) and services are constantly monitored. The Event Management process aims to filter and categorize Events in order to decide on appropriate actions if required.</span></p>

Andrea at 15:12, 23 April 2017

2017-04-23T15:12:49Z

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	<meta name="keywords" content="itil event management, event management itil, event management process, itil v3 event management, event management itil" />		<meta name="keywords" content="itil event management, event management itil, event management process, itil v3 event management, event management itil" />
	<meta name="description" content="Event Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Event Management." />		<meta name="description" content="Event Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Event Management." />
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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Event Management</i> is to make sure CIs and services are constantly monitored. ''Event Management'' aims to filter and categorize Events in order to decide on appropriate actions if required.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Event Management</i> is to make sure Configuration Items (CIs) and services are constantly monitored. The Event Management process aims to filter and categorize Events in order to decide on appropriate actions if required.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>

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	In '''''ITIL 2011''''' Event Management has been updated to reflect the concept of [[Event Management#ITIL Event 1st Level Correlation\|1st Level Correlation]] and [[Event Management#Event Management 2nd Level Correlation\|2nd Level Correlation]].		In '''''ITIL 2011''''' Event Management has been updated to reflect the concept of [[Event Management#ITIL Event 1st Level Correlation\|1st Level Correlation]] and [[Event Management#Event Management 2nd Level Correlation\|2nd Level Correlation]].

	The process flows ~~(''see Fig. 1'')~~ reflect the more detailed guidance in the ITIL 2011 books. The process overview of [[Media:Event-management-itil.jpg\|ITIL Event Management]] is showing the most important interfaces (see ~~Figure~~ 1).		The process flows reflect the more detailed guidance in the ITIL 2011 books. The process overview of [[Media:Event-management-itil.jpg\|ITIL Event Management]] is showing the most important interfaces (''see Fig. 1'').

	<p> </p>		<p> </p>
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Andrea at 17:16, 15 May 2016

2016-05-15T17:16:08Z

← Older revision		Revision as of 19:16, 15 May 2016
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of <i~~><span itemprop="alternativeHeadline"~~>ITIL ~~<span itemprop="name Headline">~~Event Management~~</span></span>~~</i> is to make sure CIs and services are constantly monitored. ''Event Management'' aims to filter and categorize Events in order to decide on appropriate actions if required.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Event Management</i> is to make sure CIs and services are constantly monitored. ''Event Management'' aims to filter and categorize Events in order to decide on appropriate actions if required.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>

	'''Process Owner''': [[Event Management#IT Operations Manager\|IT Operations Manager]]		'''Process Owner''': [[Event Management#IT Operations Manager\|IT Operations Manager]]
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	Essentially, the activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management was part of ICT Infrastructure Management).		Essentially, the activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management was part of ICT Infrastructure Management).

	[[Image:Event-management-itil.jpg\|right\|thumb\|375px\|alt=Event Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management]]]		[[Image:Event-management-itil.jpg\|right\|thumb\|375px\|alt=Event Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Event-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management]]]
	Interfaces between Event Management and the other ITIL processes were adjusted in order to reflect the new ITIL process structure in ITIL V3.		Interfaces between Event Management and the other ITIL processes were adjusted in order to reflect the new ITIL process structure in ITIL V3.

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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Event_Management">https://wiki.en.it-processmaps.com/index.php/Event_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Event_Management" title="Event Management">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_Eventos" title="Gestión de Eventos">español</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/1/13/Event-management-itil.jpg" title="Incident Management">ITIL Incident Management (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation\|Event Management]][[Category:Event Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation\|Event Management]][[Category:Event Management\|!]]
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Andrea at 19:25, 18 December 2013

2013-12-18T19:25:45Z

Show changes

Andrea: /* ITIL Roles */

2011-10-16T14:37:16Z

ITIL Roles

@@ Line 19: / Line 19: @@
 == ITIL Event Management ==
-==== Process Description ====
 Essentially, the activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management is part of ICT Infrastructure Management in ITIL V2).
@@ Line 32: / Line 33: @@
 <p>&nbsp;</p>
-;Maintenance of Event Monitoring Mechanisms and Rules
+;<span id="ITIL Event Management Maintenance">Maintenance of Event Monitoring Mechanisms and Rules</span>
 :Process Objective: To set up and maintain the mechanisms for generating meaningful [[Event Management#Event Record|Events]] and effective rules for their filtering and [[Event Management#Event Filtering and Correlation Rules|correlating]].
@@ Line 43: / Line 44: @@
 ;<span id="ITIL Event Management Review">Event Review and Closure</span>
 :Process Objective: To check if [[Event Management#Event Record|Events]] have been handled appropriately and may be closed. This process also makes sure that Event logs are analyzed in order to identify [[Event Management#Event Trends and Patterns|trends or patterns]] which suggest corrective action must be taken.
 <p>&nbsp;</p>
@@ Line 70: / Line 80: @@
 :An IT Operations Manager will be needed to take overall responsibility for all of the [[IT Operations Control|IT Operations]] activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
-;IT Operator
+;<span id="IT Operator">IT Operator</span>
 :IT Operators are the staff who perform the day-to-day operational activities.
 :Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
@@ Line 76: / Line 86: @@
 <p>&nbsp;</p>
-==== Downloads ====
+{| border="1" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
-{|
+<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Event Management.</span>
-* [[Media:Event-management-itil.jpg|ITIL Event Management (.JPG)]]
+<span id="Team">[3] In cooperation, as appropriate: IT Operations Manager, Access Manager, Capacity Manager, Availability Manager, IT Service Continuity Manager, Information Security Manager, Applications Analyst and/ or technical Analyst. [[Roles within ITIL V3| &#8594; Role descriptions...]]</span>
 <p>&nbsp;</p>
 <!-- This page is assigned to the following categories: -->
-[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|Event Management]][[Category:Event Management|!]]
+[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation|Event Management]][[Category:Event Management|!]]
 <!-- --- -->

Andrea: /* Process Description */

2011-10-09T18:12:14Z

Process Description

← Older revision		Revision as of 20:12, 9 October 2011
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~== ITIL Event Management ==~~		<p> </p>

	The objective of ''ITIL Event Management'' is to make sure CIs and services are constantly monitored. ''Event Management'' aims to filter and categorize Events in order to decide on appropriate actions.		The objective of ''ITIL Event Management'' is to make sure CIs and services are constantly monitored. ''Event Management'' aims to filter and categorize Events in order to decide on appropriate actions if required.

	'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]		'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]
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	<p> </p>		<p> </p>

	== ~~Process:~~ ITIL Event Management ==		== ITIL Event Management ==
			==== Process Description ====
	~~[[Image:Itil-event-management.jpg\|left\|thumb\|375px\|alt~~=~~Event Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management]]]~~

	Essentially, the activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management is part of ICT Infrastructure Management in ITIL V2).		Essentially, the activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management is part of ICT Infrastructure Management in ITIL V2).

	Interfaces between Event Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.		[[Image:Event-management-itil.jpg\|right\|thumb\|375px\|alt=Event Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management]]]
			Interfaces between [[Event Management]] and the other ITIL processes were adjusted in order to reflect the new ITIL process structure in ITIL 2007.

	~~The following sub-processes are part~~ of [[Event Management\|~~ITIL~~ Event Management]]:		In ITIL 2011 Event Management has been updated to reflect the concept of [[Event Management#ITIL Event 1st Level Correlation\|1st Level Correlation]] and [[Event Management#Event Management 2nd Level Correlation\|2nd Level Correlation]]. The process flows (''see Fig. 1'') reflect the more detailed guidance in the ITIL 2011 books.
	~~<br style="clear:both;"/>~~

	== Sub-Processes ==		<span id="Sub-Processes">''These are the [[Event Management\|ITIL Event Management]] sub-processes:''</span>

			<p> </p>

	;Maintenance of Event Monitoring Mechanisms and Rules		;Maintenance of Event Monitoring Mechanisms and Rules
	:Process Objective: To set up and maintain the mechanisms for generating meaningful [[Event Management#Event Record\|Events]] and effective rules for their filtering and [[Event Management#Event ~~Categories~~ and Correlation Rules\|correlating]].		:Process Objective: To set up and maintain the mechanisms for generating meaningful [[Event Management#Event Record\|Events]] and effective rules for their filtering and [[Event Management#Event Filtering and Correlation Rules\|correlating]].

	;Event Filtering and ~~Categorization~~		;<span id="ITIL Event 1st Level Correlation">Event Filtering and 1st Level Correlation</span>
	:Process Objective: To [[Event Management#Event ~~Categories~~ and Correlation Rules\|filter out]] Events which can be ignored, and to ~~assign categories to~~ [[Event Management#Event Record\|Events]] ~~indicating their significance~~.		:Process Objective: To [[Event Management#Event Filtering and Correlation Rules\|filter out]] Events which are merely informational and can be ignored, and to communicate any Warning and Exception [[Event Management#Event Record\|Events]].

	;<span id="Event Management Correlation">~~Event~~ Correlation and Response Selection</span>		;<span id="Event Management 2nd Level Correlation">2nd Level Correlation and Response Selection</span>
	:Process Objective: To interpret the meaning of an [[Event Management#Event Record\|Event]] and select a suitable response.		:Process Objective: To interpret the meaning of an [[Event Management#Event Record\|Event]] and select a suitable response.

	;Event Review and Closure		;<span id="ITIL Event Management Review">Event Review and Closure</span>
	:Process Objective: To check if [[Event Management#Event Record\|Events]] have been handled appropriately and may be closed. This process also makes sure that Event logs are ~~analysed~~ in order to identify [[Event Management#Event Trends and Patterns\|trends or patterns]] which suggest corrective action must be taken.		:Process Objective: To check if [[Event Management#Event Record\|Events]] have been handled appropriately and may be closed. This process also makes sure that Event logs are analyzed in order to identify [[Event Management#Event Trends and Patterns\|trends or patterns]] which suggest corrective action must be taken.

	<p> </p>		<p> </p>

	== ITIL Terms~~: Event Management~~ ==		==== ITIL Terms ====

	;<span id="Event">Event</span>		;<span id="Event">Event</span>
	:see [[Event Management#Event Record\|Event Record]]		:see [[Event Management#Event Record\|Event Record]]

	;<span id="Event ~~Categories~~ and Correlation Rules">Event ~~Categories~~ and Correlation Rules</span>		;<span id="Event Categorization Scheme">Event Categorization Scheme</span>
	:Rules and criteria used to decide upon an appropriate response ~~to an Event~~. [[Event Management#Event Management Correlation\|~~Categorization~~ and Correlation]] Rules are typically used by Event Monitoring systems.		:The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events. Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.

			;<span id="Event Filtering and Correlation Rules">Event Filtering and Correlation Rules</span>
			:Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response. [[Event Management#Event Management Correlation\|Filtering and Correlation]] Rules are typically used by Event Monitoring systems. Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.

	;<span id="Event Record">Event Record</span>		;<span id="Event Record">Event Record</span>
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	<p> </p>		<p> </p>

	~~== Additional Information ==~~

	==== ITIL Roles ====		==== ITIL Roles ====

	;<span id="IT Operations Manager">IT Operations Manager - Process Owner</span>		;<span id="IT Operations Manager">IT Operations Manager - Process Owner</span>
	:An IT Operations Manager will be needed to take overall responsibility for all of the [[IT Operations ~~Management~~]] activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.		:An IT Operations Manager will be needed to take overall responsibility for all of the [[IT Operations Control\|IT Operations]] activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

	;IT Operator		;IT Operator
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	<p> </p>		<p> </p>

	== ~~Downloads~~ ==		==== Downloads ====

	~~==== Overview ITIL Event Management~~ ====

	{\|		{\|
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	Use the following links to open the process overview of Event Management showing the most important interfaces:		Use the following links to open the process overview of Event Management showing the most important interfaces:

	* [[Media:~~Itil~~-~~event~~-~~management~~.jpg\|ITIL Event Management (.JPG)]]		* [[Media:Event-management-itil.jpg\|ITIL Event Management (.JPG)]]
	* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management (.PDF)]''		* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management (.PDF)]''
	\| valign="top" \|		\| valign="top" \|
	[[Image:~~Itil~~-~~event~~-~~management~~.jpg\|thumb\|150px\|left\|none\|alt=ITIL Event Management\|ITIL Event Management at a glance]]		[[Image:Event-management-itil.jpg\|thumb\|150px\|left\|none\|alt=ITIL Event Management\|ITIL Event Management at a glance]]
	\|-		\|-
	\|}		\|}

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|Event Management]][[Category:Event Management\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|Event Management]][[Category:Event Management\|!]]
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