Definition of Improvement Initiatives - Revision history

Andrea at 10:58, 31 December 2023

2023-12-31T10:58:26Z

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Andrea at 17:58, 19 March 2022

2022-03-19T17:58:10Z

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	To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] shows the key information flows (see fig. 1).		To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] shows the key information flows (see fig. 1).

	[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices\|general management practice]] of "Continual improvement".		[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices\|general management practice]] of "[[ITIL_CSI_-_Continual_Service_Improvement#ITIL_4_Continual_Improvement\|Continual improvement]]".

	==Sub-Processes==		==Sub-Processes==
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|Definition of Improvement Initiatives]][[Category:CSI Initiative\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Continual Service Improvement\|Definition of Improvement Initiatives]][[Category:CSI Initiative\|!]]
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Andrea at 15:35, 3 August 2020

2020-08-03T15:35:36Z

Show changes

Andrea at 17:47, 2 March 2018

2018-03-02T17:47:19Z

← Older revision		Revision as of 19:47, 2 March 2018
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	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the process <i>Definition of CSI Initiatives</i> is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the process <i>'Definition of CSI Initiatives'</i> is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>

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	[[Image:Itil-definition-csi-initiatives.jpg\|right\|thumb\|375px\|alt=Definition of Improvement Initiatives ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-definition-csi-initiatives.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives]]]		[[Image:Itil-definition-csi-initiatives.jpg\|right\|thumb\|375px\|alt=Definition of Improvement Initiatives ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-definition-csi-initiatives.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives]]]

	~~One of the important changes~~ between ITIL V2 and ITIL V3 ~~was~~ a new focus on continually improving services and processes. ITIL V3 introduced ~~dedicated~~ processes for service and process evaluation and [[Definition of Improvement Initiatives\|improvement]].		A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and [[Definition of Improvement Initiatives\|improvement]].

	In '''''ITIL 2011''''', the ''CSI Register'' has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a ~~consequence~~, one of the main outputs from CSI now is the [[Definition of Improvement Initiatives#SIP\|CSI Register]] - instead of the ''Service Improvement Plan (SIP)'' as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).		In '''''ITIL 2011''''', the ''CSI Register'' has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a result, one of the main outputs from CSI now is the [[Definition of Improvement Initiatives#SIP\|CSI Register]] - instead of the ''Service Improvement Plan (SIP)'' as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).

	To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (''see Fig. 1'').		To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] shows the key information flows (''see Fig. 1'').

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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

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Andrea at 08:24, 28 April 2017

2017-04-28T08:24:40Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the process <i>Definition of CSI Initiatives</i> is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the process <i>Definition of CSI Initiatives</i> is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.</span></p>

Andrea at 15:53, 24 April 2017

2017-04-24T15:53:02Z

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	In '''''ITIL 2011''''', the ''CSI Register'' has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a consequence, one of the main outputs from CSI now is the [[Definition of Improvement Initiatives#SIP\|CSI Register]] - instead of the ''Service Improvement Plan (SIP)'' as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).		In '''''ITIL 2011''''', the ''CSI Register'' has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a consequence, one of the main outputs from CSI now is the [[Definition of Improvement Initiatives#SIP\|CSI Register]] - instead of the ''Service Improvement Plan (SIP)'' as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).

	To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] is showing the most important interfaces (''see ~~Figure~~ 1'').		To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] is showing the most important interfaces (''see Fig. 1'').

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Andrea at 17:50, 15 May 2016

2016-05-15T17:50:02Z

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	'''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of the process <i~~><span itemprop="name Headline" content="Definition of Improvement Initiatives"><span itemprop="alternativeHeadline"~~>Definition of CSI Initiatives~~</span></span>~~</i> is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the process <i>Definition of CSI Initiatives</i> is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>

	'''Process Owner''': [[Definition of Improvement Initiatives#CSI Manager\|CSI Manager]]		'''Process Owner''': [[Definition of Improvement Initiatives#CSI Manager\|CSI Manager]]
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	==Process Description==		==Process Description==

	[[Image:Itil-definition-csi-initiatives.jpg\|right\|thumb\|375px\|alt=Definition of Improvement Initiatives ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives]]]		[[Image:Itil-definition-csi-initiatives.jpg\|right\|thumb\|375px\|alt=Definition of Improvement Initiatives ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-definition-csi-initiatives.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives]]]

	One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[Definition of Improvement Initiatives\|improvement]].		One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[Definition of Improvement Initiatives\|improvement]].

	In '''''ITIL 2011''''', the ''CSI Register'' has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a consequence, one of the main outputs from CSI now is the [[Definition of Improvement Initiatives#SIP\|CSI Register]] - instead of the ''Service Improvement Plan (SIP)'' as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).		In '''''ITIL 2011''''', the ''CSI Register'' has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a consequence, one of the main outputs from CSI now is the [[Definition of Improvement Initiatives#SIP\|CSI Register]] - instead of the ''Service Improvement Plan (SIP)'' as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).

	To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] is showing the most important interfaces (''see Figure 1'').		To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] is showing the most important interfaces (''see Figure 1'').
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	==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==		==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==

	*[[ITIL KPIs Continual Service Improvement#ITIL KPIs ~~Definition of~~ CSI Initiatives\|Key Performance Indicators (KPIs) Definition of CSI Initiatives]]		<html>
	*[[Checklist Service Improvement Plan ~~SIP\|~~CSI Register (Service Improvement Plan - SIP)]]		<ul>
			<li><a itemprop="significantLinks" href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Continual_Service_Improvement#ITIL_KPIs_Definition_of_CSI_Initiatives" title="ITIL KPIs CSI Initiatives">Key Performance Indicators (KPIs) Definition of CSI Initiatives</a></li>
			<li><a itemprop="significantLinks" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Improvement_Plan_SIP" title="CSI Register - Service Improvement Plan template">CSI Register (Service Improvement Plan - SIP)</a></li>
			</ul><p></html>
	<p> </p>		<p> </p>

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	<span id="Team">[3] Process Owner, Service Owner, Service Level Manager, and others, in cooperation. [[ITIL Roles\|Role descriptions...]]</span>		<span id="Team">[3] Process Owner, Service Owner, Service Level Manager, and others, in cooperation. [[ITIL Roles\|Role descriptions...]]</span>

	~~<p> </p>~~
	<p> </p>		<p> </p>

	==~~[ Infobox ]~~==		==Notes==

	<html>~~<table class="wikitable">~~		<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
	~~<tr>~~
	~~<td>Link to this page~~:~~</td>~~		<p> </p>
	<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives">https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Definition_von_Verbesserungs-Initiativen" title="Definition von Verbesserungs-Initiativen (CSI-Initiativen)">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Definicion_de_Iniciativas_de_Mejoramiento" title="Definición de Iniciativas de CSI">espa&#~~xf1~~;~~ol</a></span></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d7/Itil-definition-csi-initiatives.jpg" title="Definition of CSI Initiatives">ITIL Definition of CSI Initiatives (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">~~Stefan Kempter~~</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>~~ &~~nbsp;&nbsp~~; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	<~~/tr~~>
	</~~table~~>

	<p><small>		<p><small>
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	</span>		</span>
	</small></p>		</small></p>
	</~~div~~><!-- ~~end~~ of ~~schema~~.~~org~~/~~WebPage~~ --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="name" content="Definition of Improvement Initiatives" />
			<meta itemprop="alternativeHeadline" content="Definition of CSI Initiatives" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Continual_Service_Improvement#ITIL_KPIs_Definition_of_CSI_Initiatives" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Improvement_Plan_SIP" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Definition_von_Verbesserungs-Initiativen" />
			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Definicion_de_Iniciativas_de_Mejoramiento" />
			<meta itemprop="Headline" content="Definition of Improvement Initiatives" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d7/Itil-definition-csi-initiatives.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Continual Service Improvement\|Definition of Improvement Initiatives]][[Category:CSI Initiative\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Continual Service Improvement\|Definition of Improvement Initiatives]][[Category:CSI Initiative\|!]]
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Andrea at 17:19, 23 December 2013

2013-12-23T17:19:48Z

Show changes

Andrea: /* Process Description */

2012-04-12T16:55:42Z

Process Description

Andrea at 18:56, 17 December 2011

2011-12-17T18:56:52Z

← Older revision		Revision as of 20:56, 17 December 2011
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	<seo metakeywords="improvement initiatives, csi initiatives, process improvement itil, itil improvement initiatives" metadescription="Definition of CSI Initiatives: ITIL process definition - ~~subprocesses~~ - Additional information on ITIL Definition of CSI Initiatives." />		<seo metakeywords="improvement initiatives, csi initiatives, process improvement itil, itil improvement initiatives" metadescription="Definition of CSI Initiatives: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Definition of CSI Initiatives." />
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~== ITIL Definition of CSI Initiatives: Overview ==~~		<p> </p>

	'''~~Process~~ Objective''': To define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.		==<span id="ITIL Definition of CSI Initiatives">Overview</span>==

			'''Objective''': The objective of the process ''Definition of CSI Initiatives'' is to define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.

	'''Part of''': [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]		'''Part of''': [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]

	'''Process Owner''': [[Definition of Improvement Initiatives#~~ITIL Roles in Definition of Improvement Initiatives~~\|CSI Manager]]		'''Process Owner''': [[Definition of Improvement Initiatives#CSI Manager\|CSI Manager]]

			<p> </p>

			== Process Description ==

			[[Image:Itil-definition-csi-initiatives.jpg\|right\|thumb\|375px\|alt=Definition of Improvement Initiatives ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives]]]

	== ITIL Definition of ~~CSI~~ Initiatives~~: Process Definition ==~~		One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[Definition of Improvement Initiatives\|improvement]].

	[[~~Image~~:Itil-definition-csi-initiatives.jpg\|~~thumb=Overview_definition_improvement_initiatives_itilv3_thumb.jpg\|left\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf~~ ITIL Definition of CSI Initiatives]]]		To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] is showing the most important interfaces (''see Figure 1'').

	ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]] activities within the [[Service Level Management - ITIL V2\|Service Level Management]] process, for example holding [[Service Evaluation#Service Review\|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP\|Service Improvement Plan]].		<p> </p>

	~~ITIL V3 expands this into a whole new book, introducing dedicated~~ processes for ~~service and process evaluation and improvement~~.		== Sub-Processes ==
	~~<br style="clear:both;"/>~~
			No sub-processes are specified for [[Definition of Improvement Initiatives\|Definition of CSI Initiatives according to ITIL]].

	~~=== Sub-Processes ===~~		<p> </p>
	~~No sub-processes are specified for [[Definition of Improvement Initiatives\|Definition of Improvement Initiatives according to ITIL V3]].~~

			== Definitions ==

	~~===== Downloads =====~~		The following ITIL terms and acronyms (''information objects'') are used in the ITIL process "Definition of CSI Initiatives" to represent process outputs and inputs:

	~~Use the following links to open the process overview "Definition of CSI Initiatives" showing the most important interfaces:~~		<p> </p>

	* [[~~Media~~:~~Itil-definition-csi-initiatives.jpg~~\|ITIL ~~Definition of~~ CSI ~~Initiatives (.JPG)~~]]		;<span id="SIP">CSI Register</span>
	* [https:~~//wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf~~ ITIL ~~Definition of~~ CSI ~~Initiatives~~ (~~.PDF~~)]''		:The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]] (see also: [[Checklist Service Improvement Plan SIP\|ITIL Checklist CSI Register]]).
			:''Please note:'' In ITIL V3 (2007) the ''CSI Register'' was referred to as the ''Service Improvement Plan (SIP)''.

			<p> </p>

	==~~= ITIL Terms: Definition of CSI Initiatives =~~==		== Checklists \| KPIs ==

	~~;<span id="SIP">~~Service Improvement ~~Plan~~ (~~SIP~~)~~</span>~~		* [[ITIL KPIs Continual Service Improvement#ITIL KPIs Definition of CSI Initiatives\|Key Performance Indicators (KPIs) Definition of CSI Initiatives]]
	~~:A formal plan to implement improvements to IT processes or services. The SIP is used to manage and log measures initiated from Continual Service Improvement (see also:~~ [[Checklist Service Improvement Plan SIP\|~~ITIL Checklist~~ Service Improvement Plan - SIP]]).		* [[Checklist Service Improvement Plan SIP\|CSI Register (Service Improvement Plan - SIP)]]

			<p> </p>

	== ~~Additional Information~~ ==		== Roles \| Responsibilities ==

	=~~=== ITIL KPIs~~ and ~~Checklists ====~~		;<span id=CSI Manager">CSI Manager - Process Owner</span>
			:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

	* [[ITIL KPIs Continual Service Improvement#ITIL KPIs Definition of CSI Initiatives\|Key Performance Indicators (KPIs) Definition of CSI Initiatives]]		<p> </p><p> </p>
	* [[Checklist Service Improvement Plan SIP\|Checklists "Definition of Improvement Initiatives": Service Improvement Plan - SIP]]

			{\| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
			\|-
			\| valign="top" colspan="4" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: Definition of CSI Initiatives'''
			\|-
			! width="65%" align="center" style="background:#ffffee;" \| ITIL Role / Sub-Process
			! style="background:#ffffee;" \| [[Definition of Improvement Initiatives#CSI Manager\|CSI Manager]]
			! style="background:#ffffee;" \| Other roles involved
			\|-
			\| align="left" \|[[Definition of Improvement Initiatives\|Definition of CSI Initiatives]]<br /> ''(no sub-processes specified)''
			\| A[[#Accountable\|<small>[1]</small>]]R[[#Responsible\|<small>[2]</small>]]
			\| R[[Definition of Improvement Initiatives#Team\|<small>[3]</small>]]
			\|-
			\|}

	~~==== ITIL Roles in Definition of CSI Initiatives ====~~		<p> </p>

	~~;CSI Manager - Process Owner~~		'''Remarks'''
	~~:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services.~~
	:He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

			<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Definition of CSI Initiatives" process.</span>

			<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within the process.</span>

	<i>~~<small>[~~[~~Main Page\|Home~~]~~] > [[ITIL Processes]] >~~ [[ITIL V3 ~~CSI - Continual Service Improvement\|Continual Service Improvement (CSI)]] > [[Definition of Improvement Initiatives~~\|~~Definition of CSI Initiatives~~]]</~~small></i~~>		<span id="Team">[3] Process Owner, Service Owner, Service Level Manager, and others, in cooperation. [[Roles within ITIL V3\|Role descriptions...]]</span>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|Definition of Improvement Initiatives]][[Category:CSI Initiative\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Continual Service Improvement\|Definition of Improvement Initiatives]][[Category:CSI Initiative\|!]]
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← Older revision		Revision as of 18:55, 12 April 2012
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	==<span id="ITIL Definition of CSI Initiatives">Overview</span>==		==<span id="ITIL Definition of CSI Initiatives">Overview</span>==

	'''Objective''': The objective of the process ''Definition of CSI Initiatives'' is to define specific initiatives aimed at improving services and processes, based on the results of service and process ~~evaluation~~. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.		'''Objective''': The objective of the process ''Definition of CSI Initiatives'' is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.

	'''Part of''': [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]		'''Part of''': [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]
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	One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[Definition of Improvement Initiatives\|improvement]].		One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[Definition of Improvement Initiatives\|improvement]].

	To reflect the new structure of Service Strategy processes in ~~'''''~~ITIL 2011~~'''''~~ the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] is showing the most important interfaces (''see Figure 1'').		In '''''ITIL 2011''''', the ''CSI Register'' has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a consequence, one of the main outputs from CSI now is the [[Definition of Improvement Initiatives#SIP\|CSI Register]] - instead of the ''Service Improvement Plan (SIP)'' as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).

			To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg\|ITIL Definition of CSI Initiatives (.JPG)]] is showing the most important interfaces (''see Figure 1'').

	<p> </p>		<p> </p>
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	;<span id="SIP">CSI Register</span>		;<span id="SIP">CSI Register</span>
	:The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]] (see also: [[Checklist Service Improvement Plan SIP\|ITIL Checklist CSI Register]]).		:The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]] (see also: [[Checklist Service Improvement Plan SIP\|ITIL Checklist CSI Register]]).
	:''Please note:'' ~~In ITIL V3 (2007) the~~ ''CSI Register'' was referred to as the ''Service Improvement Plan (SIP)''.		:''Please note:'' The ''CSI Register'' was referred to as the ''Service Improvement Plan (SIP)'' within ITIL V3 (2007).

	<p> </p>		<p> </p>
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	== Roles \| Responsibilities ==		== Roles \| Responsibilities ==

	;<span id=CSI Manager">CSI Manager - Process Owner</span>		;<span id="CSI Manager">CSI Manager - Process Owner</span>
	:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.		:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

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	{\| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"		{\| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
	\|-		\|-
	\| valign="top" colspan="4" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: Definition of CSI Initiatives'''		\| valign="top" colspan="3" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: Definition of CSI Initiatives'''
	\|-		\|-
	! width="65%" align="center" style="background:#ffffee;" \| ITIL Role / Sub-Process		! width="55%" align="center" style="background:#ffffee;" \| ITIL Role / Sub-Process
	! style="background:#ffffee;" \| [[Definition of Improvement Initiatives#CSI Manager\|CSI Manager]]		! style="background:#ffffee;" \| [[Definition of Improvement Initiatives#CSI Manager\|CSI Manager]]
	! style="background:#ffffee;" \| Other roles involved		! style="background:#ffffee;" \| Other roles involved