Configuration Management - Revision history

Andrea at 16:55, 4 February 2016

2016-02-04T16:55:22Z

← Older revision		Revision as of 18:55, 4 February 2016
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	==Sub-Processes==		==Sub-Processes==

	[[Image:overview_com.jpg\|~~frame~~\|none\|Overview of Configuration Management]]		[[Image:overview_com.jpg\|thumb\|438px\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Overview_com.jpg\|Overview of Configuration Management]]

	~~<p> </p>~~

	'''Define and [[ITIL_Process_Chains#Updating the CMDB\|Update CMDB Structure]]'''		'''Define and [[ITIL_Process_Chains#Updating the CMDB\|Update CMDB Structure]]'''
	*Process objective: The structure of the [[ITIL Glossary#Config Management Database (CMDB)\|CMDB]] is to be defined and updated in such a way, that it can hold the necessary information related to CIs, including their attributes and relationships.		*Process objective: The structure of the [[ITIL Glossary#Config Management Database (CMDB)\|CMDB]] is to be defined and updated in such a way, that it can hold the necessary information related to CIs, including their attributes and relationships.
	~~<br />~~

	'''Identify and Document CI Status'''		'''Identify and Document CI Status'''
	*Process objective: Carrying out of updates in the CMDB as a reaction to changes to the IT infrastructure, so that these are constantly an exact mapping of the actual CIs installed.		*Process objective: Carrying out of updates in the CMDB as a reaction to changes to the IT infrastructure, so that these are constantly an exact mapping of the actual CIs installed.
	~~<br />~~

	'''Carry out CMDB Audits'''		'''Carry out CMDB Audits'''
	*Process objective: Regular checking of contents of the CMDB, so that these constantly represent an exact mapping of the CIs actually installed.		*Process objective: Regular checking of contents of the CMDB, so that these constantly represent an exact mapping of the CIs actually installed.
	~~<br />~~

	'''Supply Information Regarding CIs'''		'''Supply Information Regarding CIs'''
	*Process objective: Make available information regarding CIs as required by the other IT Service Management Processes.		*Process objective: Make available information regarding CIs as required by the other IT Service Management Processes.

	~~<p> </p>~~

	==Involved Roles==		==Involved Roles==
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	*'''<span id="Configuration-Manager-ITIL-V2">Configuration Manager</span>''': The Configuration Manager prepares and makes available the necessary information about the IT Infrastructure and Services, for Service Management. To this end he maintains a logical model, containing the components of the IT Infrastructure (CIs) and their associations. Changes are documented, and the updated state of the information is regularly checked. As far as possible, he automates the update-process of the CMDB.		*'''<span id="Configuration-Manager-ITIL-V2">Configuration Manager</span>''': The Configuration Manager prepares and makes available the necessary information about the IT Infrastructure and Services, for Service Management. To this end he maintains a logical model, containing the components of the IT Infrastructure (CIs) and their associations. Changes are documented, and the updated state of the information is regularly checked. As far as possible, he automates the update-process of the CMDB.
	*[[ITIL Roles#ITC-Infrastructure-Manager\|ITC Infrastructure Manager]]		*[[ITIL Roles#ITC-Infrastructure-Manager\|ITC Infrastructure Manager]]

	~~<p> </p>~~

	==Related Checklists and KPIs==		==Related Checklists and KPIs==
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	==== KPIs ====		==== KPIs ====
	*[[KPIs Configuration Management\|Key Performance Indicators "Configuration Management" according to ITIL V2]]		*[[KPIs Configuration Management\|Key Performance Indicators "Configuration Management" according to ITIL V2]]

	~~<p> </p>~~

	==Related [[ITIL Glossary]] Terms==		==Related [[ITIL Glossary]] Terms==
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	*[[ITIL Glossary/_ITIL_Terms_C#Config Management Database (CMDB)\|Config Management Database (CMDB)]]		*[[ITIL Glossary/_ITIL_Terms_C#Config Management Database (CMDB)\|Config Management Database (CMDB)]]
	*[[ITIL Glossary/_ITIL_Terms_D#Definitive Software Library (DSL)\|Definitive Software Library (DSL)]]		*[[ITIL Glossary/_ITIL_Terms_D#Definitive Software Library (DSL)\|Definitive Software Library (DSL)]]

	~~<p> </p>~~

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Support]][[Category:Service Asset & Configuration Management]]		[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Support]][[Category:Service Asset & Configuration Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 15:57, 31 July 2013

2013-07-31T15:57:40Z

← Older revision		Revision as of 17:57, 31 July 2013
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	<~~seo metakeywords~~="configuration management itil v2" ~~metadescription~~="→ See also Configuration Management ITIL V3. Process Objective: ... The information about Infrastructure and Services necessary for the IT Service Management is ..." />		<itpmch><title>Configuration Management \| IT Process Wiki</title>
			<meta name="keywords" content="configuration management itil v2" />
			<meta name="description" content="→ See also Configuration Management ITIL V3. Process Objective: ... The information about Infrastructure and Services necessary for the IT Service Management is ..." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Configuration Management		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Configuration Management
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	'''Part of''': [[Service Support]]		'''Part of''': [[Service Support]]

	'''Process Owner''': [[~~Roles_within_ITIL~~#Configuration Manager\|Configuration Manager]]		'''Process Owner''': [[#Configuration-Manager-ITIL-V2\|Configuration Manager]]

			<p> </p>

	==Sub-Processes==		==Sub-Processes==
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	[[Image:overview_com.jpg\|frame\|none\|Overview of Configuration Management]]		[[Image:overview_com.jpg\|frame\|none\|Overview of Configuration Management]]

			<p> </p>

	;Define and [[ITIL_Process_Chains#Updating the CMDB\|Update CMDB Structure]]		'''Define and [[ITIL_Process_Chains#Updating the CMDB\|Update CMDB Structure]]'''
	:Process objective: The structure of the [[ITIL Glossary#Config Management Database (CMDB)\|CMDB]] is to be defined and updated in such a way, that it can hold the necessary information related to CIs, including their attributes and relationships.		*Process objective: The structure of the [[ITIL Glossary#Config Management Database (CMDB)\|CMDB]] is to be defined and updated in such a way, that it can hold the necessary information related to CIs, including their attributes and relationships.
			<br />

	;Identify and Document CI Status		'''Identify and Document CI Status'''
	:Process objective: Carrying out of updates in the CMDB as a reaction to changes to the IT infrastructure, so that these are constantly an exact mapping of the actual CIs installed.		*Process objective: Carrying out of updates in the CMDB as a reaction to changes to the IT infrastructure, so that these are constantly an exact mapping of the actual CIs installed.
			<br />

	;Carry out CMDB Audits		'''Carry out CMDB Audits'''
	:Process objective: Regular checking of contents of the CMDB, so that these constantly represent an exact mapping of the CIs actually installed.		*Process objective: Regular checking of contents of the CMDB, so that these constantly represent an exact mapping of the CIs actually installed.
			<br />

	;Supply Information Regarding CIs		'''Supply Information Regarding CIs'''
	:Process objective: Make available information regarding CIs as required by the other IT Service Management Processes.		*Process objective: Make available information regarding CIs as required by the other IT Service Management Processes.

			<p> </p>

	==Involved Roles==		==Involved Roles==
	* [[Roles ~~within ITIL~~#1st Level Support\|1st Level Support]]		*[[ITIL Roles#1st Level Support\|1st Level Support]]
	* [[Roles ~~within ITIL~~#Application Manager\|Application Manager]]		*[[ITIL Roles#Application-Manager\|Application Manager]]
	* ~~[[Roles within~~ ITIL#Configuration Manager\|Configuration Manager]]		*'''<span id="Configuration-Manager-ITIL-V2">Configuration Manager</span>''': The Configuration Manager prepares and makes available the necessary information about the IT Infrastructure and Services, for Service Management. To this end he maintains a logical model, containing the components of the IT Infrastructure (CIs) and their associations. Changes are documented, and the updated state of the information is regularly checked. As far as possible, he automates the update-process of the CMDB.
	* [[Roles ~~within ITIL~~#ITC Infrastructure Manager\|ITC Infrastructure Manager]]		*[[ITIL Roles#ITC-Infrastructure-Manager\|ITC Infrastructure Manager]]

			<p> </p>

	==Related Checklists and KPIs==		==Related Checklists and KPIs==
	~~==== Checklists ====~~
	*[[Checklist Configuration Item (CI) Record]]
	*[[Checklist CMDB Audit Protocol\|Checklist CMDB Audit Report]]

			====Checklists====
			*[[ITIL-Checklists#Configuration Management\|Checklists Configuration Management]]

	==== KPIs ====		==== KPIs ====
	*[[KPIs Configuration Management\|Key Performance Indicators "Configuration Management" according to ITIL V2]]		*[[KPIs Configuration Management\|Key Performance Indicators "Configuration Management" according to ITIL V2]]

	~~==Related ITIL Glossary Terms==~~		<p> </p>
	* [[ITIL Glossary#CI Status Monitoring Report\|CI Status Monitoring Report]]
	* [[ITIL Glossary#Config Management Database (CMDB)\|Config Management Database (CMDB)]]
	* [[ITIL Glossary#Definitive Software Library (DSL)\|Definitive Software Library (DSL)]]

			==Related [[ITIL Glossary]] Terms==
			*[[ITIL Glossary/_ITIL_Terms_C#CI Status Monitoring Report\|CI Status Monitoring Report]]
			*[[ITIL Glossary/_ITIL_Terms_C#Config Management Database (CMDB)\|Config Management Database (CMDB)]]
			*[[ITIL Glossary/_ITIL_Terms_D#Definitive Software Library (DSL)\|Definitive Software Library (DSL)]]

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Support]][[Category:Service Asset & Configuration Management]]		[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Support]][[Category:Service Asset & Configuration Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:05, 27 July 2011

2011-07-27T08:05:04Z

← Older revision		Revision as of 10:05, 27 July 2011
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	{\|		<seo metakeywords="configuration management itil v2" metadescription="→ See also Configuration Management ITIL V3. Process Objective: ... The information about Infrastructure and Services necessary for the IT Service Management is ..." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/Configuration_Management diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Configuration Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/Configuration_Management diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

	'''ITIL Version''': ITIL ~~Version 2 (~~ITIL ~~V2)~~		'''ITIL Version''': ITIL V2 '''→''' see also '''[[Service Asset and Configuration Management\|Service Asset and Configuration Management - ITIL V3]]'''

	'''Process-Objective''': The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management. Changes are documented and the updated status of the information is regularly checked. With this, updated and historical information as to the Configuration Items (CIs) are continuously available within the [[ITIL Glossary#Config Management Database (CMDB)\|Configuration Management Database (CMDB)]].		'''Process-Objective''': The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management. Changes are documented and the updated status of the information is regularly checked. With this, updated and historical information as to the Configuration Items (CIs) are continuously available within the [[ITIL Glossary#Config Management Database (CMDB)\|Configuration Management Database (CMDB)]].
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	==== Checklists ====		==== Checklists ====
	*[[Checklist Configuration Item (CI) Record]]		*[[Checklist Configuration Item (CI) Record]]
	*[[Checklist CMDB Audit Protocol]]		*[[Checklist CMDB Audit Protocol\|Checklist CMDB Audit Report]]


	==== KPIs ====		==== KPIs ====
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	* [[ITIL Glossary#Config Management Database (CMDB)\|Config Management Database (CMDB)]]		* [[ITIL Glossary#Config Management Database (CMDB)\|Config Management Database (CMDB)]]
	* [[ITIL Glossary#Definitive Software Library (DSL)\|Definitive Software Library (DSL)]]		* [[ITIL Glossary#Definitive Software Library (DSL)\|Definitive Software Library (DSL)]]



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Support]][[Category:Service Asset & Configuration Management]]
			<!-- --- -->

Andrea at 17:23, 11 November 2007

2007-11-11T17:23:29Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/Configuration_Management diese Seite auf Deutsch]
|}

'''ITIL Version''': ITIL Version 2 (ITIL V2)

'''Process-Objective''': The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management. Changes are documented and the updated status of the information is regularly checked. With this, updated and historical information as to the Configuration Items (CIs) are continuously available within the [[ITIL Glossary#Config Management Database (CMDB)|Configuration Management Database (CMDB)]].

'''Part of''': [[Service Support]]

'''Process Owner''': [[Roles_within_ITIL#Configuration Manager|Configuration Manager]]

==Sub-Processes==

[[Image:overview_com.jpg|frame|none|Overview of Configuration Management]]

;Define and [[ITIL_Process_Chains#Updating the CMDB|Update CMDB Structure]]
:Process objective: The structure of the [[ITIL Glossary#Config Management Database (CMDB)|CMDB]] is to be defined and updated in such a way, that it can hold the necessary information related to CIs, including their attributes and relationships.

;Identify and Document CI Status
:Process objective: Carrying out of updates in the CMDB as a reaction to changes to the IT infrastructure, so that these are constantly an exact mapping of the actual CIs installed.

;Carry out CMDB Audits
:Process objective: Regular checking of contents of the CMDB, so that these constantly represent an exact mapping of the CIs actually installed.

;Supply Information Regarding CIs
:Process objective: Make available information regarding CIs as required by the other IT Service Management Processes.

==Involved Roles==
* [[Roles within ITIL#1st Level Support|1st Level Support]]
* [[Roles within ITIL#Application Manager|Application Manager]]
* [[Roles within ITIL#Configuration Manager|Configuration Manager]]
* [[Roles within ITIL#ITC Infrastructure Manager|ITC Infrastructure Manager]]

==Related Checklists and KPIs==
==== Checklists ====
*[[Checklist Configuration Item (CI) Record]]
*[[Checklist CMDB Audit Protocol]]

==== KPIs ====
*[[KPIs Configuration Management|Key Performance Indicators "Configuration Management" according to ITIL V2]]

==Related ITIL Glossary Terms==
* [[ITIL Glossary#CI Status Monitoring Report|CI Status Monitoring Report]]
* [[ITIL Glossary#Config Management Database (CMDB)|Config Management Database (CMDB)]]
* [[ITIL Glossary#Definitive Software Library (DSL)|Definitive Software Library (DSL)]]