Checklist Underpinning Contract (UC) - Revision history

Andrea at 11:07, 31 December 2023

2023-12-31T11:07:55Z

← Older revision		Revision as of 13:07, 31 December 2023
Line 16:		Line 16:
	<meta property="og:image:width" content="651" />		<meta property="og:image:width" content="651" />
	<meta property="og:image:height" content="710" />		<meta property="og:image:height" content="710" />
	~~<meta name="twitter:card" content="summary_large_image">~~
	~~<meta name="twitter:site" content="@itprocessmaps">~~
	~~<meta name="twitter:creator" content="@itprocessmaps">~~
	~~<meta name="twitter:title" content="Checklist Underpinning Contract (UC) \| IT Process Wiki">~~
	<meta name="twitter:description" content="The Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service. - Free template.">
	~~<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/7/73/Underpinning-contract-uc-itil.jpg">~~
	<meta name="twitter:image:alt" content="Free ITIL Underpinning Contract (UC) template. Definition and data flow. - The UC is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Therefore, UCs must be aligned with the customer-facing Service Level Agreements.">
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
	</itpmch>		</itpmch>

Andrea at 12:16, 27 March 2022

2022-03-27T12:16:12Z

← Older revision		Revision as of 14:16, 27 March 2022
Line 26:		Line 26:
	</itpmch>		</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-~~share~~.jpg\|right~~\|share this page\|141px~~		Image:ITIL-Wiki-deutsch.jpg\|right\|Checklist Underpinning Contract (UC) - Template Underpinning Contract (UC)
	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FChecklist_Underpinning_Contract_(UC)&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
	rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FChecklist_Underpinning_Contract_(UC)&text=%23ITILwiki%20%7C%20Free%20ITIL%20template%3A%20Underpinning%20Contract%20(UC)%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
	~~desc none~~
	~~</imagemap>~~
	~~<imagemap>~~
	~~Image:ITIL-Wiki-deutsch.jpg~~\|Checklist Underpinning Contract (UC) - Template Underpinning Contract (UC)
	default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Underpinning_Contract_-_UC diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Underpinning_Contract_-_UC diese Seite auf Deutsch]
	desc none		desc none
Line 41:		Line 35:

	'''ITIL Process''': [[ITIL Service Design]] - [[Supplier Management]]		'''ITIL Process''': [[ITIL Service Design]] - [[Supplier Management]]

			'''ITIL 4 Practice''': Supplier management

	'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]

Andrea at 14:43, 20 May 2020

2020-05-20T14:43:15Z

Andrea at 17:50, 29 March 2019

2019-03-29T17:50:18Z

← Older revision		Revision as of 19:50, 29 March 2019
Line 39:		Line 39:
	'''ITIL Process''': [[ITIL Service Design]] - [[Supplier Management]]		'''ITIL Process''': [[ITIL Service Design]] - [[Supplier Management]]

	'''Checklist Category:''' [[ITIL-Checklists#ITIL ~~2011 Templates\|~~Templates ~~ITIL 2011~~]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]

	<p> </p>		<p> </p>
Line 152:		Line 152:
	<html>Is based on: Checklist "ITIL Underpinning Contract (UC)" from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference process templates - ITIL V3 (2011 Edition)" class="external text">ITIL Process Map</a></p>		<html>Is based on: Checklist "ITIL Underpinning Contract (UC)" from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference process templates - ITIL V3 (2011 Edition)" class="external text">ITIL Process Map</a></p>

	<p>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
	<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#Definition~~" itemprop="url~~"><span itemprop="~~title~~">Definition</span></a> ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#Definition"> <span itemprop="name">Definition</span></a><meta itemprop="position" content="1" /></span> ›
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#Underpinning_Contract_-_Contents~~" itemprop="url~~"><span itemprop="~~title~~">Underpinning Contract: Contents</span></a> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#Underpinning_Contract_-_Contents"> <span itemprop="name">Underpinning Contract: Contents</span></a><meta itemprop="position" content="2" /></span> ›
	</span>		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#desired-service-outcome"> <span itemprop="name">Desired service outcome</span></a><meta itemprop="position" content="3" /></span> ›
	<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#desired-service-outcome~~" itemprop="url~~"><span itemprop="~~title~~">Desired service outcome</span></a> ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#interfaces"> <span itemprop="name">Interfaces</span></a><meta itemprop="position" content="4" /></span> ›
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#interfaces~~" itemprop="url~~"><span itemprop="~~title~~">Interfaces</span></a> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#service-level-requirements"> <span itemprop="name">Service level requirements</span></a>
	</span>		<meta itemprop="position" content="5" /></span>
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">
	<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#service-level-requirements~~" itemprop="url~~"><span itemprop="~~title~~">Service level requirements</span></a>
	</span>		</span>
	</small></p>		</small></p>
Line 180:		Line 178:
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/2/2e/Underpinning-contract-uc.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/2/2e/Underpinning-contract-uc.jpg" />
	<meta itemprop="isBasedOnUrl" content="https://en.it-processmaps.com/products/itil-process-map.html" />		<meta itemprop="isBasedOnUrl" content="https://en.it-processmaps.com/products/itil-process-map.html" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists#ITIL_Templates" />
	<meta itemprop="inLanguage" content="en" />		<meta itemprop="inLanguage" content="en" />
	<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Checkliste_Underpinning_Contract_-_UC" />		<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Checkliste_Underpinning_Contract_-_UC" />
	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 11:32, 24 September 2017

2017-09-24T11:32:10Z

← Older revision		Revision as of 13:32, 24 September 2017
Line 4:		Line 4:
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)" />
	<meta property="og:title" content="Checklist Underpinning Contract (UC) \| IT Process Wiki" />		<meta property="og:title" content="Checklist Underpinning Contract (UC) \| IT Process Wiki" />
	<meta property="og:description" content="The Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer~~. Therefore, Underpinning Contracts must be aligned with the customer-facing Service Level Agreements~~." />		<meta property="og:description" content="The Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer." />
	<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">		<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
Line 13:		Line 13:
	<meta property="og:image:width" content="651" />		<meta property="og:image:width" content="651" />
	<meta property="og:image:height" content="710" />		<meta property="og:image:height" content="710" />
			<meta name="twitter:card" content="summary_large_image">
			<meta name="twitter:site" content="@itprocessmaps">
			<meta name="twitter:creator" content="@itprocessmaps">
			<meta name="twitter:title" content="Checklist Underpinning Contract (UC) \| IT Process Wiki">
			<meta name="twitter:description" content="The Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service [...]">
			<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/2/2e/Underpinning-contract-uc.jpg">
			<meta name="twitter:image:alt" content="Free ITIL Underpinning Contract (UC) template. Definition and data flow. - The UC is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Therefore, UCs must be aligned with the customer-facing Service Level Agreements.">
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
	</itpmch>		</itpmch>

Andrea at 11:53, 22 January 2017

2017-01-22T11:53:06Z

Show changes

Andrea at 17:48, 4 February 2016

2016-02-04T17:48:10Z

← Older revision		Revision as of 19:48, 4 February 2016
Line 23:		Line 23:
	===<span id="Underpinning Contract">Overview</span>===		===<span id="Underpinning Contract">Overview</span>===

	[[image:Underpinning-contract-template.png\|thumb\|388px\|right\|alt=Checklist Underpinning Contract (UC)]]		[[image:Underpinning-contract-template.png\|thumb\|388px\|right\|link=https://wiki.en.it-processmaps.com/index.php/File:Underpinning-contract-template.png\|alt=Checklist Underpinning Contract (UC)]]

	The ''Underpinning Contract (UC)'' is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Therefore, Underpinning Contracts must be aligned with the customer-facing Service Level Agreements.		The ''Underpinning Contract (UC)'' is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Therefore, Underpinning Contracts must be aligned with the customer-facing Service Level Agreements.

Andrea at 09:45, 13 September 2014

2014-09-13T09:45:28Z

Show changes

Andrea: /* Glossary */

2013-06-30T10:37:45Z

Glossary

← Older revision		Revision as of 12:37, 30 June 2013
Line 11:		Line 11:
	'''ITIL Process''': [[ITIL V3 Service Design\|ITIL 2011 Service Design]] - [[Supplier Management]]		'''ITIL Process''': [[ITIL V3 Service Design\|ITIL 2011 Service Design]] - [[Supplier Management]]

	'''Checklist Category:''' [[ITIL-Checklists#~~Checklists~~ ITIL ~~V3 Service Design~~\|~~Checklists~~ ITIL Service Design]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL 2011 Templates\|Templates ITIL 2011]] - Service Design

	'''Source''': Checklist "Underpinning Contract - UC" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Checklist "Underpinning Contract - UC" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
Line 26:		Line 26:
	''An Underpinning Contract typically contains the following information (actual contents may vary depending on the type of service):''		''An Underpinning Contract typically contains the following information (actual contents may vary depending on the type of service):''

	==== Service name ====		===== Service name =====

	==== Supplier information ====		===== Supplier information =====
	# Supplier name		# Supplier name
	# Address information		# Address information
Line 34:		Line 34:
	# Further information as required (e.g. supplier number)		# Further information as required (e.g. supplier number)

	==== Clearance information ====		===== Clearance information =====
	(with location and date)		(with location and date)
	# Responsible third-party representative		# Responsible third-party representative
	# Responsible Suppplier Manager on service provider side		# Responsible Suppplier Manager on service provider side

	==== Contract duration ====		===== Contract duration =====
	# Start and end dates		# Start and end dates
	# Rules regarding renewal and termination of the agreement (if applicable, rules for normal and early termination)		# Rules regarding renewal and termination of the agreement (if applicable, rules for normal and early termination)

	==== Description/ desired service outcome ====		===== Description/ desired service outcome =====
	# Business processes/ activities supported by the service		# Business processes/ activities supported by the service
	# Desired outcome in terms of utility (example: “Field staff can access enterprise applications xxx and yyy without being constrained by location or time”)		# Desired outcome in terms of utility (example: “Field staff can access enterprise applications xxx and yyy without being constrained by location or time”)
	# Desired outcome in terms of warranty (example: “High availability required during office hours in locations …”)		# Desired outcome in terms of warranty (example: “High availability required during office hours in locations …”)

	==== Interfaces and communication ====		===== Interfaces and communication =====
	Interfaces and communication between contract parties		Interfaces and communication between contract parties
	# Contact points and details for both contractual parties		# Contact points and details for both contractual parties
Line 56:		Line 56:
	# Procedure for handling exceptions and complaints (e.g. details to be included in formal complaints, agreed response times, escalation procedure)		# Procedure for handling exceptions and complaints (e.g. details to be included in formal complaints, agreed response times, escalation procedure)

	==== Service times ====		===== Service times =====
	# Hours when the service is required to be available		# Hours when the service is required to be available
	# Exceptions (e.g. weekends, public holidays)		# Exceptions (e.g. weekends, public holidays)

	==== Required types and levels of support ====		===== Required types and levels of support =====
	# On-site support		# On-site support
	## Area/ locations		## Area/ locations
Line 72:		Line 72:
	## Reaction and resolution times (according to priorities, definition of priorities e.g. for the classification of Incidents)		## Reaction and resolution times (according to priorities, definition of priorities e.g. for the classification of Incidents)

	==== Service level requirements/ targets ====		===== Service level requirements/ targets =====
	# Availability targets and commitments		# Availability targets and commitments
	## Conditions under which the service is considered to be unavailable (e.g. if the service is offered at several locations)		## Conditions under which the service is considered to be unavailable (e.g. if the service is offered at several locations)
Line 94:		Line 94:
	## Time within which normal service levels must be restored		## Time within which normal service levels must be restored

	==== Technical standards and specification ====		===== Technical standards and specification =====
	Mandated technical standards and specification of the technical service interface		Mandated technical standards and specification of the technical service interface

	==== Responsibilities ====		===== Responsibilities =====
	# Duties of the third party		# Duties of the third party
	# Duties of the service provider		# Duties of the service provider
Line 103:		Line 103:
	# IT Security aspects to be observed in the context of the service (if applicable, references to relevant IT Security Policies)		# IT Security aspects to be observed in the context of the service (if applicable, references to relevant IT Security Policies)

	==== Sub-contractors ====		===== Sub-contractors =====
	Sub-contractors used by the third party to fulfill the obligations defined in this agreement		Sub-contractors used by the third party to fulfill the obligations defined in this agreement
	# List of sub-contractors used, including their roles		# List of sub-contractors used, including their roles
	# Methods applied to ensure that the services supplied by sub-contractors are aligned with and support this agreement		# Methods applied to ensure that the services supplied by sub-contractors are aligned with and support this agreement

	==== Pricing model ====		===== Pricing model =====
	# Cost for the service provision		# Cost for the service provision
	# Rules for penalties/ charge backs		# Rules for penalties/ charge backs

	==== Change history ====		===== Change history =====

	==== List of annexes and references ====		===== List of annexes and references =====
	(e.g. further contracts between the contractual parties which also apply)		(e.g. further contracts between the contractual parties which also apply)

	==== Glossary ====		===== Glossary =====
	(if applicable)		(if applicable)

	<p> </p>		<p> </p>

			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->

Andrea: /* Service Portfolio - Contents */

2012-04-11T11:21:38Z

Service Portfolio - Contents

Show changes

← Older revision		Revision as of 16:43, 20 May 2020
Line 10:		Line 10:
	<meta property="fb:admins" content="100002035253209" />		<meta property="fb:admins" content="100002035253209" />
	<meta property="fb:admins" content="100002592864414" />		<meta property="fb:admins" content="100002592864414" />
			<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/7/73/Underpinning-contract-uc-itil.jpg" />
			<meta property="og:image:width" content="1200" />
			<meta property="og:image:height" content="600" />
	<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/2/2e/Underpinning-contract-uc.jpg" />		<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/2/2e/Underpinning-contract-uc.jpg" />
	<meta property="og:image:width" content="651" />		<meta property="og:image:width" content="651" />
Line 17:		Line 20:
	<meta name="twitter:creator" content="@itprocessmaps">		<meta name="twitter:creator" content="@itprocessmaps">
	<meta name="twitter:title" content="Checklist Underpinning Contract (UC) \| IT Process Wiki">		<meta name="twitter:title" content="Checklist Underpinning Contract (UC) \| IT Process Wiki">
	<meta name="twitter:description" content="The Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service [...]">		<meta name="twitter:description" content="The Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service. - Free template.">
	<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/2/2e/Underpinning-contract-uc.jpg">		<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/7/73/Underpinning-contract-uc-itil.jpg">
	<meta name="twitter:image:alt" content="Free ITIL Underpinning Contract (UC) template. Definition and data flow. - The UC is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Therefore, UCs must be aligned with the customer-facing Service Level Agreements.">		<meta name="twitter:image:alt" content="Free ITIL Underpinning Contract (UC) template. Definition and data flow. - The UC is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Therefore, UCs must be aligned with the customer-facing Service Level Agreements.">
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
Line 46:		Line 49:
	==Underpinning Contract - Contents==		==Underpinning Contract - Contents==

	[[image:Underpinning-contract-uc.jpg\|link=https://wiki.en.it-processmaps.com/index.php/File:Underpinning-contract-uc.jpg\|thumb\|~~350px~~\|right\|alt=ITIL Underpinning Contract (UC)\|Fig. 1: [[media:Underpinning-contract-uc.jpg\|ITIL Underpinning Contract: Definition and information flow (view full size)]]]]		[[image:Underpinning-contract-uc.jpg\|link=https://wiki.en.it-processmaps.com/index.php/File:Underpinning-contract-uc.jpg\|thumb\|400px\|right\|alt=ITIL Underpinning Contract (UC)\|Fig. 1: [[media:Underpinning-contract-uc.jpg\|ITIL Underpinning Contract: Definition and information flow (view full size)]]]]

	''An Underpinning Contract typically contains the following information (actual contents may vary depending on the type of service):''		''An Underpinning Contract typically contains the following information (actual contents may vary depending on the type of service):''
Line 150:		Line 153:
	==Notes==		==Notes==

	<html>Is based on: Checklist "ITIL Underpinning Contract (UC)" from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: ~~Reference~~ process templates ~~- ITIL V3 (2011 Edition)~~" class="external text">ITIL Process Map</a></p>		<html>Is based on: Checklist "ITIL Underpinning Contract (UC)" from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: ITIL reference process templates" class="external text">ITIL Process Map</a></p>

	<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
Line 159:		Line 162:
	<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#~~Definition~~"> <span itemprop="name">~~Definition~~</span></a><meta itemprop="position" content="1" /></span> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#Description.2F_desired_service_outcome"> <span itemprop="name">Desired service outcome</span></a><meta itemprop="position" content="1" /></span> ›
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#~~Underpinning_Contract_-_Contents~~"> <span itemprop="name">~~Underpinning Contract: Contents~~</span></a><meta itemprop="position" content="2" /></span> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#Interfaces_and_communication"> <span itemprop="name">Interfaces</span></a><meta itemprop="position" content="2" /></span> ›
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#~~desired-service-outcome~~"> <span itemprop="name">~~Desired service outcome~~</span></a><meta itemprop="position" content="3" /></span> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#Required_types_and_levels_of_support"> <span itemprop="name">Required types of support</span></a><meta itemprop="position" content="3" /></span> ›
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#~~interfaces"> <span itemprop="name">Interfaces</span></a><meta itemprop="position" content="4" /></span> ›~~		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#Service_level_requirements.2F_targets"> <span itemprop="name">Service level requirements</span></a>
	~~<span itemprop="itemListElement" itemscope itemtype="http://schema~~.~~org/ListItem">~~
	~~<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)#service-level-requirements~~"> <span itemprop="name">Service level requirements</span></a>
	<meta itemprop="position" content="5" /></span>		<meta itemprop="position" content="5" /></span>
	</span>		</span>
Line 187:		Line 188:

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	~~[[Category:ITIL V3\|Underpinning Contract UC]]~~
	~~[[Category:ITIL 2011\|Underpinning Contract UC]]~~
	[[Category:Checklist (ITIL)\|Underpinning Contract UC]]		[[Category:Checklist (ITIL)\|Underpinning Contract UC]]
			[[Category:Template (ITIL)\|Underpinning Contract UC]]
	[[Category:Service Design\|Underpinning Contract UC]]		[[Category:Service Design\|Underpinning Contract UC]]
	[[Category:Supplier Management\|Underpinning Contract UC]]		[[Category:Supplier Management\|Underpinning Contract UC]]
	<!-- --- -->		<!-- --- -->