Checklist Service Review Report - Revision history

Andrea at 11:09, 31 December 2023

2023-12-31T11:09:11Z

← Older revision		Revision as of 13:09, 31 December 2023
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Andrea at 12:26, 27 March 2022

2022-03-27T12:26:33Z

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	'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Service Review\|Service Review]]		'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Service Review\|Service Review]]

			'''ITIL 4 Practice''': Continual improvement

	'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]

Andrea at 14:36, 24 May 2020

2020-05-24T14:36:29Z

Show changes

Andrea at 17:52, 29 March 2019

2019-03-29T17:52:27Z

← Older revision		Revision as of 19:52, 29 March 2019
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	<td>Author:</td>		<td>Author:</td>
	<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>		<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	</tr>		</tr>
	</table></html>		</table></html>

Andrea at 08:23, 28 April 2017

2017-04-28T08:23:27Z

← Older revision		Revision as of 10:23, 28 April 2017
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	~~<p> </p>~~

	'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL 2011 CSI - Continual Service Improvement]] - [[Service Review\|Service Review]]		'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL 2011 CSI - Continual Service Improvement]] - [[Service Review\|Service Review]]

Andrea at 17:52, 4 February 2016

2016-02-04T17:52:44Z

← Older revision		Revision as of 19:52, 4 February 2016
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	===<span id="Service Review Template">Overview</span>===		===<span id="Service Review Template">Overview</span>===

	[[image:Service-review-report.png\|thumb\|389px\|right\|alt=Checklist Service Review Report]]		[[image:Service-review-report.png\|thumb\|389px\|right\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-review-report.png\|alt=Checklist Service Review Report]]

	The ''Service Review Report'' is a document containing the results and findings from a [[Service Review\|Service Review]]. This report is an important input for the [[Definition of Improvement Initiatives\|definition of improvement initiatives]].		The ''Service Review Report'' is a document containing the results and findings from a [[Service Review\|Service Review]]. This report is an important input for the [[Definition of Improvement Initiatives\|definition of improvement initiatives]].

Andrea at 10:00, 13 September 2014

2014-09-13T10:00:56Z

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Andrea at 12:59, 13 August 2014

2014-08-13T12:59:43Z

← Older revision		Revision as of 14:59, 13 August 2014
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	<p> </p>		<p> </p>
			__TOC__

	===<span id="Service Review Template">Overview</span>===		===<span id="Service Review Template">Overview</span>===

			[[image:Service-review-report.png\|thumb\|389px\|right\|alt=Checklist Service Review Report]]

	The ''Service Review Report'' is a document containing the results and findings from a [[Service Review\|Service Review]]. This report is an important input for the [[Definition of Improvement Initiatives\|definition of improvement initiatives]].		The ''Service Review Report'' is a document containing the results and findings from a [[Service Review\|Service Review]]. This report is an important input for the [[Definition of Improvement Initiatives\|definition of improvement initiatives]].

	<p> </p>		<p> </p>
	~~__TOC__~~		<br style="clear:both;"/>

	==Service Review Report - Contents==		==Service Review Report - Contents==

Andrea: /* Room for improvement */

2013-08-03T14:31:09Z

Room for improvement

← Older revision		Revision as of 16:31, 3 August 2013
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			<p> </p>

	~~== <span id="Service Review Template">Overview</span> ==~~		'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL 2011 CSI - Continual Service Improvement]] - [[Service Review\|Service Review]]

	'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement\|ITIL 2011 CSI - Continual Service Improvement]] - [[Service Review\|Service Review]]

	'''Checklist Category:''' [[ITIL-Checklists#ITIL 2011 Templates\|Templates ITIL 2011]] - Continual Service Improvement		'''Checklist Category:''' [[ITIL-Checklists#ITIL 2011 Templates\|Templates ITIL 2011]] - Continual Service Improvement
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	<p> </p>		<p> </p>

			===<span id="Service Review Template">Overview</span>===

	The ''Service Review Report'' is a document containing the results and findings from a [[Service Review\|Service Review]]. This report is an important input for the [[Definition of Improvement Initiatives\|definition of improvement initiatives]].		The ''Service Review Report'' is a document containing the results and findings from a [[Service Review\|Service Review]]. This report is an important input for the [[Definition of Improvement Initiatives\|definition of improvement initiatives]].
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	__TOC__		__TOC__

	== Service Review Report - Contents ==		==Service Review Report - Contents==

	''The following information is typically recorded within the Service Review Report:''		''The following information is typically recorded within the Service Review Report:''
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	<p> </p>		<p> </p>

	===== Name =====		====Name====
	(Name of the IT service under review)		(Name of the IT service under review)

	===== Date and time of the review =====		====Date and time of the review====

	===== Time period =====		====Time period====
	(Time period covered by the review)		(Time period covered by the review)

	===== Person in charge =====		====Person in charge====
	# Person in charge of the review		# Person in charge of the review

	===== Participants of the Service Review Meeting =====		====Participants of the Service Review Meeting====
	# Business and user representatives		# Business and user representatives
	# Service provider representatives		# Service provider representatives

	===== Service levels =====		====Service levels====
	(Summary presentation of agreed vs. achieved service levels)		(Summary presentation of agreed vs. achieved service levels)

	===== Report on exceptional situations =====		====Report on exceptional situations====

	===== Customer satisfaction =====		====Customer satisfaction====
	Satisfaction regarding service quality on the client-side:		Satisfaction regarding service quality on the client-side:
	# Compliments		# Compliments
	# Complaints		# Complaints

	===== Room for improvement =====		====Room for improvement====
	Areas which must be addressed by improvement initiatives (resulting in changes to the service and/ or to its underlying processes, or to customer agreements):		Areas which must be addressed by improvement initiatives (resulting in changes to the service and/ or to its underlying processes, or to customer agreements):
	# From the customer viewpoint: New or changed requirements for the service		# From the customer viewpoint: New or changed requirements for the service
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	<p> </p>		<p> </p>

			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->

Andrea at 13:25, 18 February 2013

2013-02-18T13:25:48Z

← Older revision		Revision as of 15:25, 18 February 2013
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			== <span id="Service Review Template">Overview</span> ==

	'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement\|ITIL 2011 CSI - Continual Service Improvement]] - [[Service Review\|Service Review]]		'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement\|ITIL 2011 CSI - Continual Service Improvement]] - [[Service Review\|Service Review]]

	'''Checklist Category:''' [[ITIL-Checklists#~~Checklists~~ ITIL ~~CSI - Continual Service Improvement~~\|~~Checklists~~ ITIL ~~CSI~~ - Continual Service Improvement]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL 2011 Templates\|Templates ITIL 2011]] - Continual Service Improvement

	'''Source''': Checklist "Service Review Report" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Checklist "Service Review Report" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
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	<p> </p>		<p> </p>
			__TOC__

			== Service Review Report - Contents ==

	'''The following information is typically recorded within the Service Review Report:'''		''The following information is typically recorded within the Service Review Report:''

	<p> </p>		<p> </p>

	# Name of the IT service under review		===== Name =====
	# Date and time of the review		(Name of the IT service under review)
	# Person in charge of the review
	# Participants of the Service Review Meeting		===== Date and time of the review =====
	## Business and user representatives
	## Service provider representatives		===== Time period =====
	# Summary presentation of agreed vs. achieved service levels		(Time period covered by the review)
	# Report on exceptional situations
	# Satisfaction regarding service quality on the client-side		===== Person in charge =====
	## Compliments		# Person in charge of the review
	## Complaints
	# Areas which must be addressed by improvement initiatives (resulting in changes to the service and/ or to its underlying processes, or to customer agreements)		===== Participants of the Service Review Meeting =====
	## From the customer viewpoint: New or changed requirements for the service		# Business and user representatives
	### Changes in business processes or strategy which lead to new functional requirements		# Service provider representatives
	### Changes in risk perceptions, priorities and criticalities which lead to changed Service Level Targets
	### Anticipated changes in service consumption, short term as well as medium and long-term		===== Service levels =====
	### Required short-term modifications (e.g. due to current/ recent problems)		(Summary presentation of agreed vs. achieved service levels)
	### Changed requirements with respect to service level reporting
	## From the IT viewpoint		===== Report on exceptional situations =====
	### Areas where service quality is to be improved
	### Conceivable cost-optimizations, e.g. by using new technologies or optimizing processes, or by influencing service demand		===== Customer satisfaction =====
			Satisfaction regarding service quality on the client-side:
			# Compliments
			# Complaints

			===== Room for improvement =====
			Areas which must be addressed by improvement initiatives (resulting in changes to the service and/ or to its underlying processes, or to customer agreements):
			# From the customer viewpoint: New or changed requirements for the service
			## Changes in business processes or strategy which lead to new functional requirements
			## Changes in risk perceptions, priorities and criticalities which lead to changed Service Level Targets
			## Anticipated changes in service consumption, short term as well as medium and long-term
			## Required short-term modifications (e.g. due to current/ recent problems)
			## Changed requirements with respect to service level reporting
			# From the IT viewpoint
			## Areas where service quality is to be improved
			## Conceivable cost-optimizations, e.g. by using new technologies or optimizing processes, or by influencing service demand

	<p> </p>		<p> </p>