Checklist Service Quality Plan (SQP) - Revision history

Andrea at 18:03, 29 March 2019

2019-03-29T18:03:41Z

← Older revision		Revision as of 20:03, 29 March 2019
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	'''Checklist Category''': [[ITIL-Checklists\|ITIL Templates]] - Service Level Management		'''Checklist Category''': [[ITIL-Checklists\|ITIL Templates]] - Service Level Management

	'''Source''': Checklist "Service Quality Plan - SQP" from the [https://en.it-processmaps.com/products/~~product-versions~~-~~itil~~-v3.html ITIL Process Map V2]		'''Source''': Checklist "Service Quality Plan - SQP" from the ITIL Process Map V2  \| ⯈  [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

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	<html><a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>

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Andrea at 14:42, 3 August 2013

2013-08-03T14:42:15Z

← Older revision		Revision as of 16:42, 3 August 2013
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	<~~seo metakeywords~~="service quality plan, itil sqp, sqp itil" ~~metadescription~~="The Service Quality Plan contains all management information for the measurement of the IT Service quality upon the basis of Performance ..." />		<itpmch><title>Checklist Service Quality Plan (SQP) \| IT Process Wiki</title>
			<meta name="keywords" content="service quality plan, itil sqp, sqp itil" />
			<meta name="description" content="The Service Quality Plan contains all management information for the measurement of the IT Service quality upon the basis of Performance ..." />
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	Image:ITIL-Wiki-deutsch.jpg\|right\|Checklist Service Quality Plan (SQP) - Template Service Quality Plan (SQP)		Image:ITIL-Wiki-deutsch.jpg\|right\|Checklist Service Quality Plan (SQP) - Template Service Quality Plan (SQP)
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	~~'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]]~~		<p> </p>

	'''Checklist Category''': [[ITIL-Checklists~~#Checklists for Service Level Management~~\|~~Checklists for~~ Service Level Management]]		'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management - ITIL V2]]

			'''Checklist Category''': [[ITIL-Checklists\|ITIL Templates]] - Service Level Management

	'''Source''': Checklist "Service Quality Plan - SQP" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]		'''Source''': Checklist "Service Quality Plan - SQP" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]

			<p> </p>

	The Service Quality Plan contains all management information for the measurement of the IT Service quality upon the basis of Performance Indicators and the contribution by internal and external suppliers for the provision of these IT Services:		The Service Quality Plan contains all management information for the measurement of the IT Service quality upon the basis of Performance Indicators and the contribution by internal and external suppliers for the provision of these IT Services:
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	*** Reference to Underpinning Contracts (UCs)		*** Reference to Underpinning Contracts (UCs)

			<p> </p>

			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

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Andrea at 18:45, 26 July 2011

2011-07-26T18:45:46Z

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-'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]]
+<seo metakeywords="service quality plan, itil sqp, sqp itil" metadescription="The Service Quality Plan contains all management information for the measurement of the IT Service quality upon the basis of Performance ..." />
 '''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]]
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 *** Supplier name
 *** Reference to Underpinning Contracts (UCs)

Andrea at 09:06, 2 November 2007

2007-11-02T09:06:34Z

New page

'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]]

'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]]

The Service Quality Plan contains all management information for the measurement of the IT Service quality upon the basis of Performance Indicators and the contribution by internal and external suppliers for the provision of these IT Services:

* For each IT Service:
** Agreed Service Levels
*** Service times
*** Availability requirements
**** Number of interruptions allowed
**** Availability thresholds (xx,xx %)
**** Downtimes for maintenance (number of allowed downtimes, pre-notification periods)
**** Procedure for announcing interruptions to the Service (planned/ unplanned)
*** Performance requirements
**** Required capacity (lower/ upper limit) for the Service
**** Allowed workload/ usage of the Service
**** Response times from applications
**** Reaction and resolution times (according to priorities, definition of priorities e.g. for the classification of Incidents)
** Measurement procedures
*** Definition of performance indicators
*** Type of measurement procedure
** Relationships to other SLAs (external IT Services)
** Required internal Services
*** Service name
*** Service provider
*** Reference to the Operational Level Agreement (OLA)
** Required externally procured Services
*** Service name
*** Supplier name
*** Reference to Underpinning Contracts (UCs)