Checklist Service Portfolio - Revision history

Andrea at 11:07, 31 December 2023

2023-12-31T11:07:08Z

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	<meta name="twitter:image:alt" content="Service portfolio - ITIL template: The Service Portfolio contains present contractual commitments, new service development, and retired services. It also includes third-party infrastructure services which are an integral part of the service offerings to customers.">
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Andrea at 12:10, 27 March 2022

2022-03-27T12:10:43Z

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	rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Lista_de_control_-_Portafolio_de_Servicios esta página en español]		rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Lista_de_control_-_Portafolio_de_Servicios esta página en español]
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	'''ITIL Process''': [[ITIL Service Strategy\|ITIL Service Strategy]] - [[Service Portfolio Management]]		'''ITIL Process''': [[ITIL Service Strategy\|ITIL Service Strategy]] - [[Service Portfolio Management]]

			'''ITIL 4 Practice''': Portfolio management

	'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]

Andrea at 16:07, 5 December 2019

2019-12-05T16:07:04Z

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Andrea at 17:48, 29 March 2019

2019-03-29T17:48:18Z

← Older revision		Revision as of 19:48, 29 March 2019
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	<html>Is based on: Checklist 'Service Portfolio' from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map" class="external text">ITIL Process Map</a></p>		<html>Is based on: Checklist 'Service Portfolio' from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map" class="external text">ITIL Process Map</a></p>

	<p>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>
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	<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Checkliste_Service_Portfolio" />		<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Checkliste_Service_Portfolio" />
	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Lista_de_control_-_Portafolio_de_Servicios" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Lista_de_control_-_Portafolio_de_Servicios" />
	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:22, 28 April 2017

2017-04-28T08:22:59Z

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	~~<p> </p>~~

	'''<span id="Definition">Definition:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Service Portfolio</i> represents a complete list of the services managed by the service provider. Some of these services are visible to the customers (Business Services, whose level of service is defined by <a href="/index.php/Checklist_SLA_OLA" title="Service Level Agreement (SLA) - Checklist SLA OLA">SLAs</a>, while others are not (Infrastructure Services, whose level of service is defined by <a href="/index.php/Checklist_SLA_OLA" title="Operational Level Agreement (OLA) - Checklist SLA OLA">OLAs</a> or <a href="/index.php/Checklist_Underpinning_Contract_%28UC%29" title="Checklist Underpinning Contract (UC)">UCs</a>).</span></html>		'''<span id="Definition">Definition:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Service Portfolio</i> represents a complete list of the services managed by the service provider. Some of these services are visible to the customers (Business Services, whose level of service is defined by <a href="/index.php/Checklist_SLA_OLA" title="Service Level Agreement (SLA) - Checklist SLA OLA">SLAs</a>, while others are not (Infrastructure Services, whose level of service is defined by <a href="/index.php/Checklist_SLA_OLA" title="Operational Level Agreement (OLA) - Checklist SLA OLA">OLAs</a> or <a href="/index.php/Checklist_Underpinning_Contract_%28UC%29" title="Checklist Underpinning Contract (UC)">UCs</a>).</span></html>

Andrea at 14:58, 19 January 2017

2017-01-19T14:58:10Z

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Andrea at 17:17, 6 August 2015

2015-08-06T17:17:06Z

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	===<span id="Service Portfolio Template">Overview</span>===		===<span id="Service Portfolio Template">Overview</span>===

			[[image:Service-portfolio.jpg\|link=https://wiki.en.it-processmaps.com/images/7/7b/Service-portfolio.jpg\|thumb\|500px\|right\|alt=Service Portfolio\|Fig. 1: [[media:Service-portfolio.jpg\|ITIL Service Portfolio: Definition and information flow (view full size)]]]]
	[[image:Service-portfolio.jpg\|~~frame~~\|right\|alt=~~ITIL~~ Service Portfolio\|Fig. 1: [[~~Checklist~~ Service ~~Portfolio~~\|ITIL Service Portfolio~~]] -~~ Definition and information flow.]]

	The ''Service Portfolio'' represents a complete list of the services managed by the service provider.		The ''Service Portfolio'' represents a complete list of the services managed by the service provider.
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	<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>		<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
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Andrea at 14:45, 11 September 2014

2014-09-11T14:45:39Z

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 <p>&nbsp;</p>
-<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>
+==[ Infobox ]==
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Andrea at 17:51, 18 January 2014

2014-01-18T17:51:23Z

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	<p> </p>		<p> </p>
			__TOC__

	===<span id="Service Portfolio Template">Overview</span>===		===<span id="Service Portfolio Template">Overview</span>===


			[[image:Service-portfolio.jpg\|frame\|right\|alt=ITIL Service Portfolio\|Fig. 1: [[Checklist Service Portfolio\|ITIL Service Portfolio]] - Definition and information flow.]]

	The ''Service Portfolio'' represents a complete list of the services managed by the service provider.		The ''Service Portfolio'' represents a complete list of the services managed by the service provider.
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	<p> </p>		<p> </p>
	~~__TOC__~~		<br style="clear:both;"/>

	==Service Portfolio - Contents==		==Service Portfolio - Contents==

Andrea: /* Glossary */

2013-08-03T14:27:57Z

Glossary

← Older revision		Revision as of 16:27, 3 August 2013
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	== <~~span id="Service Portfolio Template"~~>~~Overview~~</~~span~~> ==		<p> </p>

	'''ITIL Process''': [[ITIL V3 Service Strategy\|ITIL 2011 Service Strategy]] - [[Service Portfolio Management]]		'''ITIL Process''': [[ITIL Service Strategy\|ITIL 2011 Service Strategy]] - [[Service Portfolio Management]]

	'''Checklist Category:''' [[ITIL-Checklists#ITIL 2011 Templates\|Templates ITIL 2011]] - Service Strategy - [[ITIL-Checklists#Most popular ITIL Templates\|Most popular ITIL Templates]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL 2011 Templates\|Templates ITIL 2011]] - Service Strategy - [[ITIL-Checklists#Most popular ITIL Templates\|Most popular ITIL Templates]]
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	<p> </p>		<p> </p>

			===<span id="Service Portfolio Template">Overview</span>===

	The ''Service Portfolio'' represents a complete list of the services managed by the service provider.		The ''Service Portfolio'' represents a complete list of the services managed by the service provider.
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	__TOC__		__TOC__

	== Service Portfolio - Contents ==		==Service Portfolio - Contents==

	''For each service the Service Portfolio defines:''		''For each service the Service Portfolio defines:''
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	<p> </p>		<p> </p>

	===== Name =====		====Name====

	===== Current lifecycle status of the service =====		====Current lifecycle status of the service====
	(e.g., "Proposed", "Defined", "Chartered", "Designed", "Built", "Tested", "Released", "Operational", "Retired")		(e.g., "Proposed", "Defined", "Chartered", "Designed", "Built", "Tested", "Released", "Operational", "Retired")

	===== Service Type =====		====Service Type====
	# Customer-facing service (services delivered to the customers) or supporting/technical service (invisible to the customers, used to underpin customer-facing services)		# Customer-facing service (services delivered to the customers) or supporting/technical service (invisible to the customers, used to underpin customer-facing services)
	# Internal/ external: Internally provided service or a service sourced from an external service supplier		# Internal/ external: Internally provided service or a service sourced from an external service supplier

	===== Service Owner =====		====Service Owner====
	(responsibility for service provisioning)		(responsibility for service provisioning)

	===== Customers =====		====Customers====
	(customers currently using this service)		(customers currently using this service)

	===== Contacts and procedures for signing up to the service =====		====Contacts and procedures for signing up to the service====
	# e.g. contact details of the responsible [[Roles ~~within ITIL V3~~#Service Level Manager\|Service Level Manager]]		# e.g. contact details of the responsible [[ITIL Roles#Service Level Manager\|Service Level Manager]]
	# Procedure for signing up		# Procedure for signing up

	===== Description/ desired customer outcome =====		====Description/ desired customer outcome====
	# Business justification (value added from a business point of view)		# Business justification (value added from a business point of view)
	# Business processes/ activities on the customer side supported by the service		# Business processes/ activities on the customer side supported by the service
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	# Desired outcome in terms of warranty (example: "Access is facilitated worldwide in a secure and reliable manner")		# Desired outcome in terms of warranty (example: "Access is facilitated worldwide in a secure and reliable manner")

	===== Offerings and packages, variations =====		====Offerings and packages, variations====
	# e.g. different Service Level packages on offer		# e.g. different Service Level packages on offer
	# e.g. different coverage of time zones		# e.g. different coverage of time zones
	# e.g. different coverage of geographical regions		# e.g. different coverage of geographical regions

	===== Costs and pricing =====		====Costs and pricing====
	# Available pricing schemes for the service provision		# Available pricing schemes for the service provision
	# Rules for penalties/ charge backs		# Rules for penalties/ charge backs

	===== Dependencies =====		====Dependencies====
	# Services		# Services
	## Required Infrastructure Services (Infrastructure Services on which this service depends)		## Required Infrastructure Services (Infrastructure Services on which this service depends)
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	# Components/ [[Checklist CMS CMDB\|Configuration Items]] (major CIs like on which this service depends)		# Components/ [[Checklist CMS CMDB\|Configuration Items]] (major CIs like on which this service depends)

	===== Planned changes to the service =====		====Planned changes to the service====
	(if any)		(if any)
	# References to relevant plans (e.g. Service Strategy Plan, Strategic Action Plans, entries in the [[Checklist Service Improvement Plan SIP\|CSI Register]])		# References to relevant plans (e.g. Service Strategy Plan, Strategic Action Plans, entries in the [[Checklist Service Improvement Plan SIP\|CSI Register]])
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	# Time schedule and status information		# Time schedule and status information

	===== References to further documents =====		====References to further documents====

	===== Glossary =====		====Glossary====

	<p> </p>		<p> </p>

			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

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