Checklist Service Improvement Plan SIP - Revision history

Andrea at 11:09, 31 December 2023

2023-12-31T11:09:21Z

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Andrea at 12:27, 27 March 2022

2022-03-27T12:27:20Z

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	'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]		'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]

			'''ITIL 4 Practice''': Continual improvement

	'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates\|ITIL Templates]]

Andrea at 11:55, 25 May 2020

2020-05-25T11:55:30Z

Show changes

Andrea at 17:52, 29 March 2019

2019-03-29T17:52:45Z

← Older revision		Revision as of 19:52, 29 March 2019
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	<tr>		<tr>
	<td>Author:</td>		<td>Author:</td>
	<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>		<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	</tr>		</tr>
	</table></html>		</table></html>

Andrea at 08:22, 28 April 2017

2017-04-28T08:22:35Z

← Older revision		Revision as of 10:22, 28 April 2017
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	~~<p> </p>~~

	'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]		'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]

Andrea at 17:53, 4 February 2016

2016-02-04T17:53:02Z

← Older revision		Revision as of 19:53, 4 February 2016
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	===<span id="CSI Register ITIL SIP">Overview</span>===		===<span id="CSI Register ITIL SIP">Overview</span>===

	[[image:Service-improvement-plan-template.png\|thumb\|417px\|right\|alt=Checklist Service Improvement Plan SIP - CSI Register]]		[[image:Service-improvement-plan-template.png\|thumb\|417px\|right\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-improvement-plan-template.png\|alt=Checklist Service Improvement Plan SIP - CSI Register]]

	The ''CSI Register'' is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by [[ITIL CSI - Continual Service Improvement\|Continual Service Improvement]].		The ''CSI Register'' is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by [[ITIL CSI - Continual Service Improvement\|Continual Service Improvement]].

Andrea at 10:03, 13 September 2014

2014-09-13T10:03:08Z

← Older revision		Revision as of 12:03, 13 September 2014
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	<p> </p>		<p> </p>
			__TOC__

	===<span id="CSI Register ITIL SIP">Overview</span>===		===<span id="CSI Register ITIL SIP">Overview</span>===

			[[image:Service-improvement-plan-template.png\|thumb\|417px\|right\|alt=Checklist Service Improvement Plan SIP - CSI Register]]

	The ''CSI Register'' is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by [[ITIL CSI - Continual Service Improvement\|Continual Service Improvement]].		The ''CSI Register'' is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by [[ITIL CSI - Continual Service Improvement\|Continual Service Improvement]].
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	<p> </p>		<p> </p>
	~~__TOC__~~		<br style="clear:both;"/>

	==CSI Register/ Service Improvement Plan (SIP) - Contents==		==CSI Register/ Service Improvement Plan (SIP) - Contents==
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>		==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Improvement_Plan_SIP">https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Improvement_Plan_SIP</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Checkliste_Serviceverbesserungsplan_SIP">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Lista_de_control_-_Plan_de_Mejoras_al_Servicio_SIP">español</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/1/12/Service-improvement-plan-template.png" title="SIP">SIP (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->

Andrea: /* Implementation schedule */

2013-08-03T14:31:33Z

Implementation schedule

← Older revision		Revision as of 16:31, 3 August 2013
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	Image:ITIL-Wiki-de-es.jpg\|DE - ES - Template Service Improvement Plan SIP - Service Improvement Plan SIP\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - Template Service Improvement Plan SIP - Service Improvement Plan SIP\|100px
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	== <~~span id="CSI Register ITIL SIP"~~>~~Overview~~</~~span~~> ==		<p> </p>

	'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]		'''ITIL Process''': [[ITIL CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]

	'''Checklist Category:''' [[ITIL-Checklists#~~Checklists~~ ITIL ~~CSI - Continual Service Improvement~~\|~~Checklists~~ ITIL ~~CSI~~ - Continual Service Improvement]]		'''Checklist Category:''' [[ITIL-Checklists#ITIL 2011 Templates\|Templates ITIL 2011]] - Continual Service Improvement

	'''Source''': Checklist "CSI Register" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Checklist "CSI Register" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
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	<p> </p>		<p> </p>

	The ''CSI Register'' is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]].		===<span id="CSI Register ITIL SIP">Overview</span>===

			The ''CSI Register'' is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by [[ITIL CSI - Continual Service Improvement\|Continual Service Improvement]].

	Generally speaking, improvement initiatives are either		Generally speaking, improvement initiatives are either
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	__TOC__		__TOC__

	== CSI Register/ SIP - Contents ==		==CSI Register/ Service Improvement Plan (SIP) - Contents==

	''The following information is typically contained within the CSI Register (Service Improvement Plan - SIP) - for each defined initiative for process or service improvement: ''		''The following information is typically contained within the CSI Register (Service Improvement Plan - SIP) - for each defined initiative for process or service improvement: ''
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	<p> </p>		<p> </p>

	===== Process or service concerned =====		====Process or service concerned====

	===== Person in charge of the process =====		====Person in charge of the process====
	([[Roles ~~within ITIL V3~~#Process Owner\|Process Owner]]) or service ([[Roles ~~within ITIL V3~~#Service Owner\|Service Owner]])		([[ITIL Roles#Process Owner\|Process Owner]]) or service ([[ITIL Roles#Service Owner\|Service Owner]])

	===== Initiative owner =====		====Initiative owner====
	(person in charge of the initiative, often Service Management roles like e.g. [[Roles ~~within ITIL V3~~#Service Level Manager\|Service Level Manager]], [[Roles ~~within ITIL V3~~#Capacity Manager\|Capacity Manager]], [[Roles ~~within ITIL V3~~#Availability Manager\|Availability Manager]], [[Roles ~~within ITIL V3~~#Process Owner\|Process Owner]], [[Roles ~~within ITIL V3~~#Service Owner\|Service Owner]])		(person in charge of the initiative, often Service Management roles like e.g. [[ITIL Roles#Service Level Manager\|Service Level Manager]], [[ITIL Roles#Capacity Manager\|Capacity Manager]], [[ITIL Roles#Availability Manager\|Availability Manager]], [[ITIL Roles#Process Owner\|Process Owner]], [[ITIL Roles#Service Owner\|Service Owner]])

	===== Priority =====		====Priority====

	===== Approval =====		====Approval====
	(Approval from senior management: "Initiative approved by …")		(Approval from senior management: "Initiative approved by …")

	===== Description =====		====Description====
	(Description of the initiative)		(Description of the initiative)

	===== Source of the measure =====		====Source of the measure====
	(e.g. [[Service Review]], [[Process Evaluation#ITIL Process Audit\|Process Audit]])		(e.g. [[Service Review]], [[Process Evaluation#ITIL Process Audit\|Process Audit]])

	===== Business case =====		====Business case====
	# Expected outcome of the initiative		# Expected outcome of the initiative
	# Cost estimate		# Cost estimate
	# Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service		# Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service

	===== Implementation schedule =====		====Implementation schedule====
	(an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed service improvement plans). For each milestone:		(an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed service improvement plans). For each milestone:
	# Description of the work package to be completed		# Description of the work package to be completed
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	<p> </p>		<p> </p>

			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->

Andrea at 11:09, 1 August 2012

2012-08-01T11:09:20Z

← Older revision		Revision as of 13:09, 1 August 2012
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	<br style="clear:both;"/>		<br style="clear:both;"/>

			== <span id="CSI Register ITIL SIP">Overview</span> ==

	'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]		'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]

	'''Checklist Category:''' [[ITIL-Checklists#Checklists ITIL V3 CSI - Continual Service Improvement\|Checklists ITIL CSI - Continual Service Improvement]]		'''Checklist Category:''' [[ITIL-Checklists#Checklists ITIL CSI - Continual Service Improvement\|Checklists ITIL CSI - Continual Service Improvement]]

	'''Source''': Checklist "CSI Register" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Checklist "CSI Register" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
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	<p> </p>		<p> </p>
			__TOC__

	'''The following information is typically contained within the CSI Register (Service Improvement Plan - SIP):'''		== CSI Register/ SIP - Contents ==

			''The following information is typically contained within the CSI Register (Service Improvement Plan - SIP) - for each defined initiative for process or service improvement: ''

	<p> </p>		<p> </p>

	~~For each defined initiative for~~ process or service ~~improvement~~:		===== Process or service concerned =====

			===== Person in charge of the process =====
			([[Roles within ITIL V3#Process Owner\|Process Owner]]) or service ([[Roles within ITIL V3#Service Owner\|Service Owner]])

			===== Initiative owner =====
			(person in charge of the initiative, often Service Management roles like e.g. [[Roles within ITIL V3#Service Level Manager\|Service Level Manager]], [[Roles within ITIL V3#Capacity Manager\|Capacity Manager]], [[Roles within ITIL V3#Availability Manager\|Availability Manager]], [[Roles within ITIL V3#Process Owner\|Process Owner]], [[Roles within ITIL V3#Service Owner\|Service Owner]])

			===== Priority =====

			===== Approval =====
			(Approval from senior management: "Initiative approved by …")

			===== Description =====
			(Description of the initiative)

			===== Source of the measure =====
			(e.g. [[Service Review]], [[Process Evaluation#ITIL Process Audit\|Process Audit]])

			===== Business case =====
			# Expected outcome of the initiative
			# Cost estimate
			# Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service

	~~# Process or service concerned~~		===== Implementation schedule =====
	~~# Person in charge of the process ([[Roles within ITIL V3#Process Owner\|Process Owner]]) or service ([[Roles within ITIL V3#Service Owner\|Service Owner]])~~		(an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed service improvement plans). For each milestone:
	# Initiative owner (person in charge of the initiative, often Service Management roles like e.g. [[Roles within ITIL V3#Service Level Manager\|Service Level Manager]], [[Roles within ITIL V3#Capacity Manager\|Capacity Manager]], [[Roles within ITIL V3#Availability Manager\|Availability Manager]], [[Roles within ITIL V3#Process Owner\|Process Owner]], [[Roles within ITIL V3#Service Owner\|Service Owner]])		# Description of the work package to be completed
	~~# Priority~~		# Key deliverables
	~~# Approval from senior management (initiative approved by …)~~		# Person in charge
	~~# Description of the initiative~~		# Target date
	~~# Source of the measure (e.g. [[Service Review]], [[Process Evaluation#ITIL Process Audit\|Process Audit]])~~		# Current status
	~~# Business case~~
	~~## Expected outcome of the initiative~~
	~~## Cost estimate~~
	~~## Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service~~
	# Implementation schedule (an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed service ~~improvementplans~~). For each milestone:
	## Description of the work package to be completed
	## Key deliverables
	## Person in charge
	## Target date
	## Current status

	<p> </p>		<p> </p>

Andrea at 15:31, 18 December 2011

2011-12-18T15:31:00Z

← Older revision		Revision as of 17:31, 18 December 2011
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	<seo metakeywords="service improvement plan, service improvement plan ~~template,~~ itil ~~sip~~, sip itil" metadescription="The Service Improvement Plan (SIP) is a formal plan to implement improvements to services and IT processes. The SIP is used to manage ..." />		<seo metakeywords="csi register itil, itil csi register, service improvement plan, service improvement plan itil, sip itil" metadescription="The CSI Register (ITIL 2011) was referred to as the Service Improvement Plan - SIP in ITIL V3. It is a formal plan to implement improvements to services and IT processes. The SIP is used to manage ..." />
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - Template Service Improvement Plan SIP - Service Improvement Plan SIP\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - Template Service Improvement Plan SIP - Service Improvement Plan SIP\|100px
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]		'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement\|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]

	'''Checklist Category:''' [[ITIL-Checklists#Checklists ITIL V3 CSI - Continual Service Improvement\|Checklists ITIL V3 CSI - Continual Service Improvement]]		'''Checklist Category:''' [[ITIL-Checklists#Checklists ITIL V3 CSI - Continual Service Improvement\|Checklists ITIL CSI - Continual Service Improvement]]

	'''Source''': Checklist "~~Service Improvement Plan - SIP~~" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]		'''Source''': Checklist "CSI Register" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

			'''Note''': The ''CSI Register'' (ITIL 2011) was referred to as the ''Service Improvement Plan - SIP'' (ITIL V3 2007).

	<p> </p>		<p> </p>

	The ''~~Service Improvement Plan (SIP)~~'' is ~~a formal plan~~ to ~~implement improvements to services~~ and ~~IT processes~~. The ~~SIP~~ is ~~used to manage and log improvement initiatives~~ triggered by [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]].		The ''CSI Register'' is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]].

	Generally speaking, improvement initiatives are either		Generally speaking, improvement initiatives are either
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	'''The following information is typically contained within the Service Improvement Plan (SIP):'''		'''The following information is typically contained within the CSI Register (Service Improvement Plan - SIP):'''

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	# Person in charge of the process ([[Roles within ITIL V3#Process Owner\|Process Owner]]) or service ([[Roles within ITIL V3#Service Owner\|Service Owner]])		# Person in charge of the process ([[Roles within ITIL V3#Process Owner\|Process Owner]]) or service ([[Roles within ITIL V3#Service Owner\|Service Owner]])
	# Initiative owner (person in charge of the initiative, often Service Management roles like e.g. [[Roles within ITIL V3#Service Level Manager\|Service Level Manager]], [[Roles within ITIL V3#Capacity Manager\|Capacity Manager]], [[Roles within ITIL V3#Availability Manager\|Availability Manager]], [[Roles within ITIL V3#Process Owner\|Process Owner]], [[Roles within ITIL V3#Service Owner\|Service Owner]])		# Initiative owner (person in charge of the initiative, often Service Management roles like e.g. [[Roles within ITIL V3#Service Level Manager\|Service Level Manager]], [[Roles within ITIL V3#Capacity Manager\|Capacity Manager]], [[Roles within ITIL V3#Availability Manager\|Availability Manager]], [[Roles within ITIL V3#Process Owner\|Process Owner]], [[Roles within ITIL V3#Service Owner\|Service Owner]])
			# Priority
	# Approval from senior management (initiative approved by …)		# Approval from senior management (initiative approved by …)
	# Description of the initiative		# Description of the initiative
	# Source of the measure (e.g. [[~~Service Evaluation#Service review\|~~Service Review]], [[Process Evaluation#ITIL Process ~~Review~~\|Process Audit]])		# Source of the measure (e.g. [[Service Review]], [[Process Evaluation#ITIL Process Audit\|Process Audit]])
	# Business case		# Business case
	## Expected outcome of the initiative		## Expected outcome of the initiative
	## Cost estimate		## Cost estimate
	## Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service		## Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service
	# Implementation schedule (an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed ~~project plans~~). For each milestone:		# Implementation schedule (an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed service improvementplans). For each milestone:
	## Description of the work package to be completed		## Description of the work package to be completed
	## Key deliverables		## Key deliverables
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	## Target date		## Target date
	## Current status		## Current status


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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3\|Service Improvement Plan SIP]]		[[Category:ITIL V3\|Service Improvement Plan SIP]]
	[[Category:Checklist (ITIL)\|Service Improvement Plan SIP]]		[[Category:ITIL 2011\|CSI Register]]
	[[Category:Continual Service Improvement\|Service Improvement Plan SIP]]		[[Category:Checklist (ITIL)\|Service Improvement Plan SIP / CSI Register]]
	[[Category:CSI Initiative\|Service Improvement Plan SIP]]		[[Category:Continual Service Improvement\|Service Improvement Plan SIP / CSI Register]]
			[[Category:CSI Initiative\|Service Improvement Plan SIP / CSI Register]]
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