Checklist Protocol SLA Review - Revision history

Andrea at 18:03, 29 March 2019

2019-03-29T18:03:29Z

← Older revision		Revision as of 20:03, 29 March 2019
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	'''Checklist Category''': [[ITIL-Checklists\|ITIL Templates]] - Service Level Management		'''Checklist Category''': [[ITIL-Checklists\|ITIL Templates]] - Service Level Management

	'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/~~product-versions~~-~~itil~~-v3.html ITIL Process Map V2]		'''Source''': Checklist "Report SLA Review" from the ITIL Process Map V2  \| ⯈  [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->

Andrea at 14:42, 3 August 2013

2013-08-03T14:42:02Z

← Older revision		Revision as of 16:42, 3 August 2013
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	<~~seo metakeywords~~="sla review template, sla review" ~~metadescription~~="The following information is recorded within the report of the SLA review: Name of the IT Service under review ..." />		<itpmch><title>Checklist Protocol SLA Review \| IT Process Wiki</title>
			<meta name="keywords" content="sla review template, sla review" />
			<meta name="description" content="The following information is recorded within the report of the SLA review: Name of the IT Service under review ..." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|Checklist SLA Review - Template SLA Review		Image:ITIL-Wiki-deutsch.jpg\|right\|Checklist SLA Review - Template SLA Review
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]]~~		<p> </p>

	'''Checklist Category''': [[ITIL-Checklists~~#Checklists for Service Level Management~~\|~~Checklists for~~ Service Level Management]]		'''ITIL Process''': [[ITIL Service Design]] - [[Service Level Management]]

			'''Checklist Category''': [[ITIL-Checklists\|ITIL Templates]] - Service Level Management

	'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]		'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]

			<p> </p>

	The following information is recorded within the report of the SLA review:		The following information is recorded within the report of the SLA review:
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	** Target date		** Target date

			<p> </p>

			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->

Andrea at 18:45, 26 July 2011

2011-07-26T18:45:24Z

← Older revision		Revision as of 20:45, 26 July 2011
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	'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]]		<seo metakeywords="sla review template, sla review" metadescription="The following information is recorded within the report of the SLA review: Name of the IT Service under review ..." />
			<imagemap>
			Image:ITIL-Wiki-deutsch.jpg\|right\|Checklist SLA Review - Template SLA Review
			default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Protokoll_SLA_Review diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

			'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]]

	'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management\|Checklists for Service Level Management]]		'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management\|Checklists for Service Level Management]]

			'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]



	The following information is recorded within the ~~protocol~~ of the SLA review:		The following information is recorded within the report of the SLA review:

	* Name of the IT Service under review		* Name of the IT Service under review
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	* Participants		* Participants
	** Client-side		** Client-side
	** IT ~~Organisation~~		** IT Organization
	* Summary presentation of the measured Service quality		* Summary presentation of the measured Service quality
	* Report on unusual situations		* Report on unusual situations
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	*** Short-term (e.g. due to current problems)		*** Short-term (e.g. due to current problems)
	*** Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...)		*** Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...)
	** From the IT viewpoint (e.g. new technical solutions are available, cost-~~optimisation~~, ...)		** From the IT viewpoint (e.g. new technical solutions are available, cost-optimization, ...)
	* Measures agreed during the review for enhancements of the Service quality or changes to the Service		* Measures agreed during the review for enhancements of the Service quality or changes to the Service
	** Description		** Description
	** Person in charge		** Person in charge
	** Target date		** Target date



			<!-- This page is assigned to the following categories: -->
			[[Category:Checklist (ITIL)\|SLA Review Protocol]]
			[[Category:Service Level Management\|SLA Review Protocol]]
			<!-- --- -->

Andrea at 09:06, 2 November 2007

2007-11-02T09:06:20Z

New page

'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]]

'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]]

The following information is recorded within the protocol of the SLA review:

* Name of the IT Service under review
* Date and time of the review
* Person in charge of the review
* Participants
** Client-side
** IT Organisation
* Summary presentation of the measured Service quality
* Report on unusual situations
* Satisfaction regarding Service quality on the client-side
* Suggestions for changes to the IT Service
** From the client viewpoint
*** Short-term (e.g. due to current problems)
*** Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...)
** From the IT viewpoint (e.g. new technical solutions are available, cost-optimisation, ...)
* Measures agreed during the review for enhancements of the Service quality or changes to the Service
** Description
** Person in charge
** Target date