Capacity Management - ITIL V2 - Revision history

Andrea at 16:57, 4 February 2016

2016-02-04T16:57:11Z

← Older revision		Revision as of 18:57, 4 February 2016
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	==Sub-Processes==		==Sub-Processes==

	[[Image:overview_capm.jpg\|~~frame~~\|none\|Overview of Capacity Management]]		[[Image:overview_capm.jpg\|thumb\|703px\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Overview_capm.jpg\|Overview of Capacity Management]]

	~~<p> </p>~~

	'''Forecast the Future Demand for IT Capacities'''		'''Forecast the Future Demand for IT Capacities'''
	*Process objective: The future demand for IT capacities is to be estimated upon the basis of performance and capacity-utilization measurements, in addition to information from the client-side.		*Process objective: The future demand for IT capacities is to be estimated upon the basis of performance and capacity-utilization measurements, in addition to information from the client-side.
	~~<br />~~

	'''Compile Capacity Plan'''		'''Compile Capacity Plan'''
	*Process objective: Design of concrete measures for the adjustment of IT capacities in reaction to infringements to performance and capacity agreements which have already occurred, or which are likely to occur in the future; compilation of corresponding RFCs.		*Process objective: Design of concrete measures for the adjustment of IT capacities in reaction to infringements to performance and capacity agreements which have already occurred, or which are likely to occur in the future; compilation of corresponding RFCs.
	~~<br />~~

	'''Commission Optimization Measures for IT Capacities'''		'''Commission Optimization Measures for IT Capacities'''
	*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.		*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
	~~<br />~~

	'''Monitor IT Capacities'''		'''Monitor IT Capacities'''
	*Process objective: Monitoring of performance and IT capacities agreed upon in the SLAs and where necessary, identification of measures for the continued assurance of the agreed Service Levels.		*Process objective: Monitoring of performance and IT capacities agreed upon in the SLAs and where necessary, identification of measures for the continued assurance of the agreed Service Levels.
	~~<br />~~

	'''Carry out [[ITIL Glossary#Capacity Report\|Capacity Reporting]]'''		'''Carry out [[ITIL Glossary#Capacity Report\|Capacity Reporting]]'''
	*Process objective: Reporting on the adherence to Performance and Capacity agreements, and on counter-measures for the correction to occurred infringements or projected shortages related to the agreed Service Levels.		*Process objective: Reporting on the adherence to Performance and Capacity agreements, and on counter-measures for the correction to occurred infringements or projected shortages related to the agreed Service Levels.

	~~<p> </p>~~

	==Involved Roles==		==Involved Roles==
	*'''<span id="Capacity-Manager-ITIL-V2">Capacity Manager</span>''': In ITIL V2 the Capacity Manager ensures the fulfillment of the business requirements, in that he makes the necessary IT Capacities available (Hardware, Software, Personnel). To achieve this he creates forecasts of the future demand, from which planning for the necessary future capacities (the Capacity Plan) can be derived.		*'''<span id="Capacity-Manager-ITIL-V2">Capacity Manager</span>''': In ITIL V2 the Capacity Manager ensures the fulfillment of the business requirements, in that he makes the necessary IT Capacities available (Hardware, Software, Personnel). To achieve this he creates forecasts of the future demand, from which planning for the necessary future capacities (the Capacity Plan) can be derived.

	~~<p> </p>~~

	==Related Checklists and KPIs==		==Related Checklists and KPIs==
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	====KPIs====		====KPIs====
	*[[KPIs Capacity Management\|Key Performance Indicators "Capacity Management" according to ITIL V2]]		*[[KPIs Capacity Management\|Key Performance Indicators "Capacity Management" according to ITIL V2]]

	~~<p> </p>~~

	==Related [[ITIL Glossary]] Terms==		==Related [[ITIL Glossary]] Terms==
	* [[ITIL Glossary/_ITIL_Terms_C#Capacity Plan\|Capacity Plan]]		* [[ITIL Glossary/_ITIL_Terms_C#Capacity Plan\|Capacity Plan]]
	* [[ITIL Glossary/_ITIL_Terms_C#Capacity Report\|Capacity Report]]		* [[ITIL Glossary/_ITIL_Terms_C#Capacity Report\|Capacity Report]]

	~~<p> </p>~~

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Capacity Management - ITIL V2]][[Category:Capacity Management]]		[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Capacity Management - ITIL V2]][[Category:Capacity Management]]
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Andrea at 16:05, 31 July 2013

2013-07-31T16:05:41Z

← Older revision		Revision as of 18:05, 31 July 2013
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	<~~seo metakeywords~~="capacity management itil v2" ~~metadescription~~="→ See also Capacity Management ITIL V3. Process Objective: ... supports the optimum and cost effective provision of IT Services by helping IT Organizations ..." />		<itpmch><title>Capacity Management - ITIL V2 \| IT Process Wiki</title>
			<meta name="keywords" content="capacity management itil v2" />
			<meta name="description" content="→ See also Capacity Management ITIL V3. Process Objective: ... supports the optimum and cost effective provision of IT Services by helping IT Organizations ..." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Capacity Management		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Capacity Management
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	'''Part of''': [[Service Delivery]]		'''Part of''': [[Service Delivery]]

	'''Process Owner''': [[~~Roles within ITIL~~#Capacity Manager\|Capacity Manager]]		'''Process Owner''': [[#Capacity-Manager-ITIL-V2\|Capacity Manager]]

			<p> </p>

	==Sub-Processes==		==Sub-Processes==
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	[[Image:overview_capm.jpg\|frame\|none\|Overview of Capacity Management]]		[[Image:overview_capm.jpg\|frame\|none\|Overview of Capacity Management]]

			<p> </p>

	;Forecast the Future Demand for IT Capacities		'''Forecast the Future Demand for IT Capacities'''
	:Process objective: The future demand for IT capacities is to be estimated upon the basis of performance and capacity-~~utilisation~~ measurements, in addition to information from the client-side.		*Process objective: The future demand for IT capacities is to be estimated upon the basis of performance and capacity-utilization measurements, in addition to information from the client-side.
			<br />

	;Compile Capacity Plan		'''Compile Capacity Plan'''
	:Process objective: Design of concrete measures for the adjustment of IT capacities in reaction to infringements to performance and capacity agreements which have already occurred, or which are likely to occur in the future; compilation of corresponding RFCs.		*Process objective: Design of concrete measures for the adjustment of IT capacities in reaction to infringements to performance and capacity agreements which have already occurred, or which are likely to occur in the future; compilation of corresponding RFCs.
			<br />

	;Commission ~~Optimisation~~ Measures for IT Capacities		'''Commission Optimization Measures for IT Capacities'''
	:Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.		*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
			<br />

	;Monitor IT Capacities		'''Monitor IT Capacities'''
	:Process objective: Monitoring of performance and IT capacities agreed upon in the SLAs and where necessary, identification of measures for the continued assurance of the agreed Service Levels.		*Process objective: Monitoring of performance and IT capacities agreed upon in the SLAs and where necessary, identification of measures for the continued assurance of the agreed Service Levels.
			<br />

	;Carry out [[ITIL Glossary#Capacity Report\|Capacity Reporting]]		'''Carry out [[ITIL Glossary#Capacity Report\|Capacity Reporting]]'''
	:Process objective: Reporting on the adherence to Performance and Capacity agreements, and on counter-measures for the correction to occurred infringements or projected shortages related to the agreed Service Levels.		*Process objective: Reporting on the adherence to Performance and Capacity agreements, and on counter-measures for the correction to occurred infringements or projected shortages related to the agreed Service Levels.

			<p> </p>

	==Involved Roles==		==Involved Roles==
	* ~~[[Roles within~~ ITIL#Capacity Manager\|Capacity Manager]]		*'''<span id="Capacity-Manager-ITIL-V2">Capacity Manager</span>''': In ITIL V2 the Capacity Manager ensures the fulfillment of the business requirements, in that he makes the necessary IT Capacities available (Hardware, Software, Personnel). To achieve this he creates forecasts of the future demand, from which planning for the necessary future capacities (the Capacity Plan) can be derived.

			<p> </p>

	==Related Checklists and KPIs==		==Related Checklists and KPIs==
	~~==== Checklists ====~~
	*[[Checklist Capacity Forecast]]
	*[[Checklist Capacity Plan]]
	*[[Checklist Capacity Report]]

	==== KPIs ====		====Checklists====
			*[[ITIL-Checklists#Capacity Management\|Checklists Capacity Management]]

			====KPIs====
	*[[KPIs Capacity Management\|Key Performance Indicators "Capacity Management" according to ITIL V2]]		*[[KPIs Capacity Management\|Key Performance Indicators "Capacity Management" according to ITIL V2]]

	~~==Related ITIL Glossary Terms==~~		<p> </p>
	* [[ITIL Glossary#Capacity Plan\|Capacity Plan]]
	* [[ITIL Glossary#Capacity Report\|Capacity Report]]

			==Related [[ITIL Glossary]] Terms==
			* [[ITIL Glossary/_ITIL_Terms_C#Capacity Plan\|Capacity Plan]]
			* [[ITIL Glossary/_ITIL_Terms_C#Capacity Report\|Capacity Report]]

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Capacity Management - ITIL V2]][[Category:Capacity Management]]		[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Capacity Management - ITIL V2]][[Category:Capacity Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:03, 27 July 2011

2011-07-27T08:03:15Z

← Older revision		Revision as of 10:03, 27 July 2011
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	{\|		<seo metakeywords="capacity management itil v2" metadescription="→ See also Capacity Management ITIL V3. Process Objective: ... supports the optimum and cost effective provision of IT Services by helping IT Organizations ..." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/~~Capacity_Management~~ diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Capacity Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/Capacity_Management_-_ITIL_V2 diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

	'''ITIL Version''': ITIL ~~Version 2 (~~ITIL ~~V2)~~		'''ITIL Version''': ITIL V2 '''→''' see also '''[[Capacity Management\|Capacity Management - ITIL V3]]'''

	'''Process-Objective''': Capacity Management supports the optimum and cost effective provision of IT Services by helping IT Organisations match their IT Resources (Software, Hardware, Human Resources) to the business needs. The process involves estimations of future demand, which are the basis for planning future capacity needs, resulting in the [[ITIL Glossary#Capacity Plan\|Capacity Plan]].		'''Process-Objective''': Capacity Management supports the optimum and cost effective provision of IT Services by helping IT Organisations match their IT Resources (Software, Hardware, Human Resources) to the business needs. The process involves estimations of future demand, which are the basis for planning future capacity needs, resulting in the [[ITIL Glossary#Capacity Plan\|Capacity Plan]].
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	* [[ITIL Glossary#Capacity Plan\|Capacity Plan]]		* [[ITIL Glossary#Capacity Plan\|Capacity Plan]]
	* [[ITIL Glossary#Capacity Report\|Capacity Report]]		* [[ITIL Glossary#Capacity Report\|Capacity Report]]



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Capacity Management - ITIL V2]][[Category:Capacity Management]]
			<!-- --- -->

Andrea: New page: {| ! align="right" width="80%"| ! style="background:#DDDDDD;" align="right" width="20%"| [http://wiki.de.it-processmaps.com/index.php/Capacity_Management diese Seite auf Deutsch] |} '''IT...

2007-12-12T09:36:12Z

New page: {| ! align="right" width="80%"| ! style="background:#DDDDDD;" align="right" width="20%"| [http://wiki.de.it-processmaps.com/index.php/Capacity_Management diese Seite auf Deutsch] |} '''IT...

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/Capacity_Management diese Seite auf Deutsch]
|}

'''ITIL Version''': ITIL Version 2 (ITIL V2)

'''Process-Objective''': Capacity Management supports the optimum and cost effective provision of IT Services by helping IT Organisations match their IT Resources (Software, Hardware, Human Resources) to the business needs. The process involves estimations of future demand, which are the basis for planning future capacity needs, resulting in the [[ITIL Glossary#Capacity Plan|Capacity Plan]].

'''Part of''': [[Service Delivery]]

'''Process Owner''': [[Roles within ITIL#Capacity Manager|Capacity Manager]]

==Sub-Processes==

[[Image:overview_capm.jpg|frame|none|Overview of Capacity Management]]

;Forecast the Future Demand for IT Capacities
:Process objective: The future demand for IT capacities is to be estimated upon the basis of performance and capacity-utilisation measurements, in addition to information from the client-side.

;Compile Capacity Plan
:Process objective: Design of concrete measures for the adjustment of IT capacities in reaction to infringements to performance and capacity agreements which have already occurred, or which are likely to occur in the future; compilation of corresponding RFCs.

;Commission Optimisation Measures for IT Capacities
:Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.

;Monitor IT Capacities
:Process objective: Monitoring of performance and IT capacities agreed upon in the SLAs and where necessary, identification of measures for the continued assurance of the agreed Service Levels.

;Carry out [[ITIL Glossary#Capacity Report|Capacity Reporting]]
:Process objective: Reporting on the adherence to Performance and Capacity agreements, and on counter-measures for the correction to occurred infringements or projected shortages related to the agreed Service Levels.

==Involved Roles==
* [[Roles within ITIL#Capacity Manager|Capacity Manager]]

==Related Checklists and KPIs==
==== Checklists ====
*[[Checklist Capacity Forecast]]
*[[Checklist Capacity Plan]]
*[[Checklist Capacity Report]]

==== KPIs ====
*[[KPIs Capacity Management|Key Performance Indicators "Capacity Management" according to ITIL V2]]

==Related ITIL Glossary Terms==
* [[ITIL Glossary#Capacity Plan|Capacity Plan]]
* [[ITIL Glossary#Capacity Report|Capacity Report]]