Capacity Management - Revision history

Andrea at 10:52, 31 December 2023

2023-12-31T10:52:44Z

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Andrea at 11:21, 19 March 2022

2022-03-19T11:21:46Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design\|Capacity Management]][[Category:Capacity Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Design\|Capacity Management]][[Category:Capacity Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 16:33, 23 July 2020

2020-07-23T16:33:24Z

Show changes

Andrea at 09:44, 27 February 2018

2018-02-27T09:44:44Z

← Older revision		Revision as of 11:44, 27 February 2018
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	<itpmch><title>Capacity Management \| IT Process Wiki</title>		<itpmch><title>Capacity Management \| IT Process Wiki</title>
	<meta name="keywords" content="itil capacity management, capacity management itil" />		<meta name="keywords" content="itil capacity management, capacity management itil" />
	<meta name="description" content="Capacity Management: ~~ITIL process definition - Sub-processes - Terms - Additional information on ITIL Capacity Management~~." />		<meta name="description" content="ITIL Capacity Management aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Part of: Service Design." />
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	[[Image:Capacity-management-itil.jpg\|right\|thumb\|375px\|alt=Capacity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Capacity-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]		[[Image:Capacity-management-itil.jpg\|right\|thumb\|375px\|alt=Capacity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Capacity-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Capacity-management-itil.jpg\|ITIL Capacity Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Capacity-management-itil.jpg\|ITIL Capacity Management (.JPG)]] shows the key information flows (see Fig. 1).

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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Andrea at 08:18, 28 April 2017

2017-04-28T08:18:26Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Capacity Management</i> aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. The Capacity Management process considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Capacity Management</i> aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. The Capacity Management process considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.</span></p>

Andrea at 10:09, 23 April 2017

2017-04-23T10:09:49Z

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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Capacity Management</i> aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Capacity Management</i> aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. The Capacity Management process considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

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	[[Image:Capacity-management-itil.jpg\|right\|thumb\|375px\|alt=Capacity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Capacity-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]		[[Image:Capacity-management-itil.jpg\|right\|thumb\|375px\|alt=Capacity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Capacity-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Capacity-management-itil.jpg\|ITIL Capacity Management (.JPG)]] is showing the most important interfaces (see ~~Figure~~ 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Capacity-management-itil.jpg\|ITIL Capacity Management (.JPG)]] is showing the most important interfaces (see Fig. 1).

	<p> </p>		<p> </p>
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Andrea at 12:17, 15 May 2016

2016-05-15T12:17:20Z

← Older revision		Revision as of 14:17, 15 May 2016
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	<~~seo metakeywords~~="itil capacity management, capacity management itil" ~~metadescription~~="Capacity Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Capacity Management." />		<itpmch><title>Capacity Management \| IT Process Wiki</title>
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~><i><span~~ itemprop="~~alternativeHeadline~~">~~ITIL~~ <~~span itemprop="name Headline"~~>Capacity Management~~</span></span>~~</i> aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Capacity Management</i> aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

	'''Process Owner''': [[Capacity Management#Capacity Manager\|Capacity Manager]]		'''Process Owner''': [[Capacity Management#Capacity Manager\|Capacity Manager]]
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	There are no major differences between Capacity Management in ITIL V3 (2007) and ITIL 2011.		There are no major differences between Capacity Management in ITIL V3 (2007) and ITIL 2011.
	[[Image:Capacity-management-itil.jpg\|right\|thumb\|375px\|alt=Capacity Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]		[[Image:Capacity-management-itil.jpg\|right\|thumb\|375px\|alt=Capacity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Capacity-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Capacity-management-itil.jpg\|ITIL Capacity Management (.JPG)]] is showing the most important interfaces (see Figure 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Capacity-management-itil.jpg\|ITIL Capacity Management (.JPG)]] is showing the most important interfaces (see Figure 1).
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	==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==		==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==

	*[[ITIL KPIs Service Design#ITIL KPIs Capacity Management\|Key Performance Indicators (KPIs) Capacity Management]]		<html>
	*[[ITIL-Checklists#~~Capacity Management\|~~Capacity Management templates and checklists]]:		<ul>
	**[[Checklist Capacity Plan\|Capacity Plan ~~Template]]~~, and		<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Capacity_Management" title="ITIL KPIs Capacity Management">Key Performance Indicators (KPIs) Capacity Management</a></li>
	**[[Checklist Capacity Forecast]]		<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists#Capacity_Management">Capacity Management templates and checklists</a>:
	**[[Checklist Capacity Report]]		<ul>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan" title="Capacity Plan template">Capacity Plan</a>, and</li>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Forecast" title="Capacity Forecast">Capacity Forecast</a></li>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Report" title="Capacity Report">Capacity Report</a></li>
			</ul></li>
			</ul><p></html>
	<p> </p>		<p> </p>

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	<span id="ITIL Roles">[3] see [[ITIL Roles\|→ Role descriptions ...]]</span>		<span id="ITIL Roles">[3] see [[ITIL Roles\|→ Role descriptions ...]]</span>

	~~<p> </p>~~
	<p> </p>		<p> </p>

	==~~[ Infobox ]~~==		==Notes==

	<html>~~<table class="wikitable">~~		<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
	~~<tr>~~
	~~<td>Link to this page~~:~~</td>~~		<p> </p>
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Capacity_Management">https://wiki.en.it-processmaps.com/index.php/Capacity_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Capacity_Management" title="Capacity Management">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_la_Capacidad" title="Gestión de la Capacidad">espa&#~~xf1~~;~~ol</a></span></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/5d/Capacity-management-itil.jpg" title="Capacity Management">ITIL Capacity Management (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">~~Stefan Kempter~~</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>~~ &~~nbsp;&nbsp~~; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	<~~/tr~~>
	</~~table~~>

	<p><small>		<p><small>
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	</span>		</span>
	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="alternativeHeadline" content="ITIL Capacity Management" />
			<meta itemprop="name" content="Capacity Management" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Capacity_Management" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Capacity_Management" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Capacity_Management" />
			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_la_Capacidad" />
			<meta itemprop="Headline" content="Capacity Management" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/5d/Capacity-management-itil.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Capacity Management]][[Category:Capacity Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Capacity Management]][[Category:Capacity Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 15:39, 20 December 2013

2013-12-20T15:39:52Z

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Andrea: /* Definitions */

2012-04-12T16:24:03Z

Definitions

← Older revision		Revision as of 18:24, 12 April 2012
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	;<span id="Capacity Management Rules">Event Filtering and Correlation Rules</span>		;<span id="Capacity Management Rules">Event Filtering and Correlation Rules</span>
	:Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response. Event Filtering and Correlation Rules are typically used by Event Monitoring systems. Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.		:Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response. Event Filtering and Correlation Rules are typically used by Event Monitoring systems. Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
			: ''Note: The output "Event Filtering and Correlation Rules" has been added in ITIL 2011, to emphasize that (some) Event filtering and correlation rules should be designed by Capacity Management to support the detection of capacity issues.''

	<p> </p>		<p> </p>
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	\| align="left" \|[[#Business Capacity Management ITIL\|Business Capacity Management]]		\| align="left" \|[[#Business Capacity Management ITIL\|Business Capacity Management]]
	\| A[[Capacity Management#Accountable\|<small>[1]</small>]]R[[Capacity Management#Responsible\|<small>[2]</small>]]		\| A[[Capacity Management#Accountable\|<small>[1]</small>]]R[[Capacity Management#Responsible\|<small>[2]</small>]]
	\|		\| -
	\|		\| -
	\|		\| -
	\|-		\|-
	\| align="left" \|[[#Service Capacity Management ITIL\|Service Capacity Management]]		\| align="left" \|[[#Service Capacity Management ITIL\|Service Capacity Management]]
	\| AR		\| AR
	\| R		\| R
	\|		\| -
	\|		\| -
	\|-		\|-
	\| align="left" \|[[#Component Capacity Management ITIL\|Component Capacity Management]]		\| align="left" \|[[#Component Capacity Management ITIL\|Component Capacity Management]]
	\| AR		\| AR
	\|		\| -
	\| R		\| R
	\| R		\| R
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	\| align="left" \|[[#Capacity Management Reporting\|Capacity Management Reporting]]		\| align="left" \|[[#Capacity Management Reporting\|Capacity Management Reporting]]
	\| AR		\| AR
	\|		\| -
	\|		\| -
	\|		\| -
	\|-		\|-
	\|}		\|}

Andrea: /* Definitions */

2011-11-30T16:57:37Z

Definitions

Show changes