CSI Monitoring - Revision history

Andrea at 10:58, 31 December 2023

2023-12-31T10:58:36Z

← Older revision		Revision as of 12:58, 31 December 2023
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Andrea at 17:59, 19 March 2022

2022-03-19T17:59:25Z

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	To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] shows the key information flows (see fig. 1).		To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] shows the key information flows (see fig. 1).

	[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices\|general management practice]] of "Continual improvement".		[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices\|general management practice]] of "[[ITIL_CSI_-_Continual_Service_Improvement#ITIL_4_Continual_Improvement\|Continual improvement]]".

	==Sub-Processes==		==Sub-Processes==
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]
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Andrea at 15:49, 3 August 2020

2020-08-03T15:49:50Z

← Older revision		Revision as of 17:49, 3 August 2020
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	==Process Description==		==Process Description==

	[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|~~375px~~\|alt=ITIL CSI Monitoring\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]		[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|500px\|alt=ITIL CSI Monitoring\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.pdf)]]]
	A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and ~~[[CSI Monitoring\|~~improvement]].		A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.

	To reflect the new structure of Service Strategy processes in ~~'''''~~ITIL 2011~~'''''~~ the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] shows the key information flows (''see ~~Fig~~. 1'').		To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] shows the key information flows (see fig. 1).

	~~<p> </p>~~		[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices\|general management practice]] of "Continual improvement".

	==Sub-Processes==		==Sub-Processes==

	No sub-processes are specified for [[CSI Monitoring\|ITIL CSI Monitoring]].		No sub-processes are specified for [[CSI Monitoring\|ITIL CSI Monitoring]].
			<p style="clear:both;"> </p>
	<p> </p>

	==Roles \| Responsibilities==		==Roles \| Responsibilities==
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	*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.		*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

	~~<p> </p>~~<p> </p>		<p> </p>

	{\| ~~border~~="~~1" cellpadding="5" cellspacing="0~~" style="~~margin-left~~: ~~auto~~; ~~margin-right: auto; text-align:center;" valign="top~~"		{\| class="wikitable" style="background: white;"
	\|-		\|-
	\|style="~~vertical-align~~:~~top~~; ~~text~~-~~align~~:~~center~~" colspan="2~~" style="background:#ffffdd;~~"\| '''Responsibility Matrix: Monitoring of CSI Initiatives'''		\|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"\| '''Responsibility Matrix: Monitoring of CSI Initiatives'''
	\|-		\|-
	! style="background:#ffffee; width: 65%; text-align:center" \| ITIL Role / Sub-Process		! style="background:#ffffee; width: 70%; text-align:center" \| ITIL Role / Sub-Process
	! style="background:#~~ffffee~~;" \| [[CSI Monitoring#CSI Manager\|CSI Manager]]		! style="background:#eeeeee; font-size: 90%" \| [[CSI Monitoring#CSI Manager\|CSI Manager]]
	\|-		\|-
	\|style="text-align:left;" \|[[CSI Monitoring\|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''		\|style="text-align:left;" \|[[CSI Monitoring\|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''
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	\|}		\|}

	~~<p> </p>~~

	'''Remarks'''		'''Remarks'''
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	<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>

	~~<p> </p>~~

	==Notes==		==Notes==
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	<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]		[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]
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Andrea at 17:48, 2 March 2018

2018-03-02T17:48:38Z

← Older revision		Revision as of 19:48, 2 March 2018
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	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>Monitoring of CSI Initiatives</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>'Monitoring of CSI Initiatives'</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>

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	[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|375px\|alt=ITIL CSI Monitoring\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]		[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|375px\|alt=ITIL CSI Monitoring\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]
	~~One of the important changes~~ between ITIL V2 and ITIL V3 ~~was~~ a new focus on continually improving services and processes. ITIL V3 introduced ~~dedicated~~ processes for service and process evaluation and [[CSI Monitoring\|improvement]].		A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and [[CSI Monitoring\|improvement]].

	To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (''see Fig. 1'').		To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] shows the key information flows (''see Fig. 1'').

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" />
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
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Andrea at 08:18, 28 April 2017

2017-04-28T08:18:01Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>Monitoring of CSI Initiatives</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>Monitoring of CSI Initiatives</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>

Andrea at 15:55, 24 April 2017

2017-04-24T15:55:10Z

← Older revision		Revision as of 17:55, 24 April 2017
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	One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[CSI Monitoring\|improvement]].		One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[CSI Monitoring\|improvement]].

	To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] is showing the most important interfaces (''see ~~Figure~~ 1'').		To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] is showing the most important interfaces (''see Fig. 1'').

	<p> </p>		<p> </p>
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	<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">		<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
	<meta itemprop="alternativeHeadline" content="ITIL CSI Monitoring" />		<meta itemprop="alternativeHeadline" content="ITIL CSI Monitoring" />
	<meta itemprop="name" content="Monitoring of CSI Initiatives" />		<meta itemprop="name" content="Monitoring of CSI Initiatives" />
	<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring" />		<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring" />
	<meta itemprop="inLanguage" content="en" />		<meta itemprop="inLanguage" content="en" />
	<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen" />		<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen" />
	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI" />
	<meta itemprop="Headline" content="Monitoring of CSI Initiatives" />		<meta itemprop="Headline" content="Monitoring of CSI Initiatives" />
	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" />
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" />
	<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />		<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
	</span><p></html>		</span><p></html>

Andrea at 17:52, 15 May 2016

2016-05-15T17:52:35Z

← Older revision		Revision as of 19:52, 15 May 2016
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of the ~~<span itemprop="alternativeHeadline" content="ITIL CSI Monitoring">~~ITIL process <i~~><span itemprop="name Headline"~~>Monitoring of CSI Initiatives~~</span>~~</i~~></span~~> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>Monitoring of CSI Initiatives</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>

	'''Process Owner''': [[CSI Monitoring#CSI Manager\|CSI Manager]]		'''Process Owner''': [[CSI Monitoring#CSI Manager\|CSI Manager]]
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	==Process Description==		==Process Description==

	[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|375px\|alt=ITIL CSI Monitoring\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]		[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|375px\|alt=ITIL CSI Monitoring\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]
	One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[CSI Monitoring\|improvement]].		One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[CSI Monitoring\|improvement]].

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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring">https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen" title="Überwachung von CSI-Initiativen">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI" title="Monitorización de CSI">español</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" title="CSI Monitoring">ITIL Monitoring of CSI Initiatives (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

	<p><small>		<p><small>
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	</span>		</span>
	</small></p>		</small></p>
	</~~div~~><!-- ~~end~~ of ~~schema~~.~~org~~/~~WebPage~~ --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="alternativeHeadline" content="ITIL CSI Monitoring" />
			<meta itemprop="name" content="Monitoring of CSI Initiatives" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen" />
			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI" />
			<meta itemprop="Headline" content="Monitoring of CSI Initiatives" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 11:08, 27 December 2013

2013-12-27T11:08:30Z

← Older revision		Revision as of 13:08, 27 December 2013
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	<~~seo metakeywords~~="csi monitoring, itil csi monitoring" ~~metadescription~~="CSI Monitoring: ITIL process definition - Sub-processes - Terms - Additional information on ITIL CSI Monitoring." />		<itpmch><title>CSI Monitoring \| IT Process Wiki</title>
			<meta name="keywords" content="csi monitoring, itil csi monitoring" />
			<meta name="description" content="CSI Monitoring: ITIL process definition - Sub-processes - Terms - Additional information on ITIL CSI Monitoring." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - CSI Monitoring\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - CSI Monitoring\|100px
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	<br style="clear:both;"/>		<br style="clear:both;"/>

			<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>
	<p> </p>		<p> </p>

	==<span id="~~ITIL Monitoring of CSI Initiatives~~">~~Overview~~</span>==		'''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of the <span itemprop="alternativeHeadline" content="ITIL CSI Monitoring">ITIL process <i><span itemprop="name Headline">Monitoring of CSI Initiatives</span></i></span> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>
			<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>
	'''~~Objective''':~~ The objective of the process ''Monitoring of CSI Initiatives'' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

	~~'''~~Part of~~'''~~: [[ITIL ~~V3 CSI -~~ Continual Service Improvement\|Continual Service Improvement]]

	'''Process Owner''': [[CSI Monitoring#CSI Manager\|CSI Manager]]		'''Process Owner''': [[CSI Monitoring#CSI Manager\|CSI Manager]]
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	<p> </p>		<p> </p>

	== Process Description ==		==Process Description==

	[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|375px\|alt=ITIL CSI Monitoring\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]		[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|375px\|alt=ITIL CSI Monitoring\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]
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	<p> </p>		<p> </p>

	== Sub-Processes ==		==Sub-Processes==

	No sub-processes are specified for [[CSI Monitoring\|ITIL CSI Monitoring]].		No sub-processes are specified for [[CSI Monitoring\|ITIL CSI Monitoring]].
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	<p> </p>		<p> </p>

	== Roles \| Responsibilities ==		==Roles \| Responsibilities==

	;<span id="CSI Manager">CSI Manager - Process Owner</span>		'''<span id="CSI Manager">CSI Manager - Process Owner</span>'''
	:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.		*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

	<p> </p><p> </p>		<p> </p><p> </p>

	{\| border="1~~" align="center~~" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"		{\| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top"
	\|-		\|-
	\| ~~valign~~="top" colspan="2" style="background:#ffffdd;~~" align="center~~"\| '''Responsibility Matrix: Monitoring of CSI Initiatives'''		\|style="vertical-align:top; text-align:center" colspan="2" style="background:#ffffdd;"\| '''Responsibility Matrix: Monitoring of CSI Initiatives'''
	\|-		\|-
	! ~~width="65%" align="center"~~ style="background:#ffffee;" \| ITIL Role / Sub-Process		! style="background:#ffffee; width: 65%; text-align:center" \| ITIL Role / Sub-Process
	! style="background:#ffffee;" \| [[CSI Monitoring#CSI Manager\|CSI Manager]]		! style="background:#ffffee;" \| [[CSI Monitoring#CSI Manager\|CSI Manager]]
	\|-		\|-
	\| ~~align~~="left" \|[[CSI Monitoring\|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''		\|style="text-align:left;" \|[[CSI Monitoring\|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''
	\| A[[#Accountable\|<small>[1]</small>]]R[[#Responsible\|<small>[2]</small>]]		\| A[[#Accountable\|<small>[1]</small>]]R[[#Responsible\|<small>[2]</small>]]
	\|-		\|-
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	<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>

	<p> </p>		<p> </p>
			<p> </p>

			==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring">https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen" title="Überwachung von CSI-Initiativen">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI" title="Monitorización de CSI">español</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" title="CSI Monitoring">ITIL Monitoring of CSI Initiatives (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table>

			<p><small>
			<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
			<a href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> ›
			</span>
			<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
			<a href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Sub-Processes" itemprop="url"><span itemprop="title">Sub-Processes</span></a> ›
			</span>
			<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
			<a href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a>
			</span>
			</small></p>
			</div><!-- end of schema.org/WebPage --><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 15:02, 18 December 2011

2011-12-18T15:02:34Z

← Older revision		Revision as of 17:02, 18 December 2011
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	== ITIL Monitoring of CSI Initiatives ==		<p> </p>

			==<span id="ITIL Monitoring of CSI Initiatives">Overview</span>==

	The objective of the process ''Monitoring of CSI Initiatives'' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.		'''Objective''': The objective of the process ''Monitoring of CSI Initiatives'' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

	'''Part of''': [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]		'''Part of''': [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]
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	<p> </p>		<p> </p>

	== Process~~: ITIL CSI Monitoring~~ ==		== Process Description ==

	[[Image:Itil-csi-monitoring.jpg\|~~left~~\|thumb\|~~350px~~\|alt=ITIL CSI Monitoring\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]		[[Image:Itil-csi-monitoring.jpg\|right\|thumb\|375px\|alt=ITIL CSI Monitoring\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]
			One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[CSI Monitoring\|improvement]].

	ITIL ~~V2 contained some~~ [[ITIL V3 CSI ~~- Continual Service Improvement\|Continual Service Improvement~~]] ~~activities within~~ the ~~Service Level Management process, for example holding [[Service Evaluation#Service Review\|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP\|Service Improvement Plan]]~~.		To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]] is showing the most important interfaces (''see Figure 1'').

	~~ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and [[CSI Monitoring\|improvement]].~~		<p> </p>
	<~~br style="clear:both~~;"/>

	== Sub-Processes ==		== Sub-Processes ==

	No sub-processes are specified for [[CSI Monitoring\|ITIL CSI Monitoring]].		No sub-processes are specified for [[CSI Monitoring\|ITIL CSI Monitoring]].

	<p> </p>		<p> </p>

	== ~~Additional Information ==~~		== Roles \| Responsibilities ==

	~~==== ITIL~~ Roles ====

	;<span id="CSI Manager">CSI Manager - Process Owner</span>		;<span id="CSI Manager">CSI Manager - Process Owner</span>
	:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT ~~Service :~~He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.		:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

	<p> </p>		<p> </p><p> </p>

	== ~~Downloads~~ ==		{\| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
			\|-
			\| valign="top" colspan="2" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: Monitoring of CSI Initiatives'''
			\|-
			! width="65%" align="center" style="background:#ffffee;" \| ITIL Role / Sub-Process
			! style="background:#ffffee;" \| [[CSI Monitoring#CSI Manager\|CSI Manager]]
			\|-
			\| align="left" \|[[CSI Monitoring\|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''
			\| A[[#Accountable\|<small>[1]</small>]]R[[#Responsible\|<small>[2]</small>]]
			\|-
			\|}

	~~==== Overview: Monitoring of CSI Initiatives ====~~		<p> </p>

	{\|		'''Remarks'''
	~~\| valign="top" \|~~
	~~Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:~~

	* [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]]
	* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.PDF)]''
	~~\| valign="top" \|~~
	~~[[Image:Itil-csi-monitoring.jpg\|thumb\|150px\|left\|none\|alt=ITIL CSI Monitoring\|ITIL CSI Monitoring at a glance]]~~
	\|-
	\|}

			<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.</span>

			<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>
			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 11:29, 10 September 2011

2011-09-10T11:29:35Z

← Older revision		Revision as of 13:29, 10 September 2011
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	<seo metakeywords="csi monitoring, itil csi monitoring" metadescription="CSI Monitoring: ITIL process definition - ~~subprocesses~~ - Additional information on ITIL CSI Monitoring." />		<seo metakeywords="csi monitoring, itil csi monitoring" metadescription="CSI Monitoring: ITIL process definition - Sub-processes - Terms - Additional information on ITIL CSI Monitoring." />
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - CSI Monitoring\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - CSI Monitoring\|100px
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	== ITIL CSI ~~Monitoring: Overview~~ ==		== ITIL Monitoring of CSI Initiatives ==

	'''~~Process Objective~~'~~'': To~~ verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.		The objective of the process ''Monitoring of CSI Initiatives'' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

	'''Part of''': [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]		'''Part of''': [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]]

	'''Process Owner''': [[CSI Monitoring#~~ITIL Roles~~\|CSI Manager]]		'''Process Owner''': [[CSI Monitoring#CSI Manager\|CSI Manager]]

			<p> </p>

	== ITIL CSI Monitoring~~: Process Definition~~ ==		== Process: ITIL CSI Monitoring ==

	[[Image:Itil-csi-monitoring.jpg\|thumb=~~Overview_csi_monitoring_itilv3_thumb.jpg\|left~~\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]		[[Image:Itil-csi-monitoring.jpg\|left\|thumb\|350px\|alt=ITIL CSI Monitoring\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]

	ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]] activities within the [[Service Level Management ~~- ITIL V2\|Service Level Management]]~~ process, for example holding [[Service Evaluation#Service Review\|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP\|Service Improvement Plan]].		ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]] activities within the Service Level Management process, for example holding [[Service Evaluation#Service Review\|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP\|Service Improvement Plan]].

	ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.		ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and [[CSI Monitoring\|improvement]].
	<br style="clear:both;"/>		<br style="clear:both;"/>

	=== Sub-Processes ===		== Sub-Processes ==

	No sub-processes are specified for [[CSI Monitoring\|ITIL CSI Monitoring]].		No sub-processes are specified for [[CSI Monitoring\|ITIL CSI Monitoring]].

			<p> </p>

	==~~=== Downloads ===~~==		== Additional Information ==

	~~Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:~~		==== ITIL Roles ====

	* [[Media:~~Itil-csi-monitoring.jpg\|ITIL~~ CSI ~~Monitoring (.JPG~~)]]		;<span id="CSI Manager">CSI Manager - Process Owner</span>
	* [https:~~//wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (~~.~~PDF)]''~~		:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

			<p> </p>

	== ~~Additional Information on CSI Monitoring~~ ==		== Downloads ==

	==== ~~ITIL Roles~~ ====		==== Overview: Monitoring of CSI Initiatives ====

	~~;CSI Manager - Process Owner~~		{\|
	~~:The Continual Service Improvement (CSI) Manager is responsible for managing improvements~~ to ~~IT Service :He will continually measure~~ the ~~performance~~ of the ~~service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.~~		\| valign="top" \|
			Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:

			* [[Media:Itil-csi-monitoring.jpg\|ITIL CSI Monitoring (.JPG)]]
			* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.PDF)]''
			\| valign="top" \|
			[[Image:Itil-csi-monitoring.jpg\|thumb\|150px\|left\|none\|alt=ITIL CSI Monitoring\|ITIL CSI Monitoring at a glance]]
			\|-
			\|}


	~~<i><small>[[Main Page\|Home]] > [[ITIL Processes]] > [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement (CSI)]] > [[CSI Monitoring\|CSI Monitoring]]</small></i>~~

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	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|CSI Monitoring]][[Category:CSI Initiative\|!]]
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