Availability Management - ITIL V2 - Revision history

Andrea at 16:56, 4 February 2016

2016-02-04T16:56:43Z

← Older revision		Revision as of 18:56, 4 February 2016
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	==Sub-Processes==		==Sub-Processes==

	[[Image:overview_am.jpg\|~~frame~~\|none\|Overview of Availability Management]]		[[Image:overview_am.jpg\|thumb\|723px\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Overview_am.jpg\|Overview of Availability Management]]

	~~<p> </p>~~

	'''Define Guidelines for High Availability'''		'''Define Guidelines for High Availability'''
	*Process objective: Definition of guidelines for applications and infrastructure components, so that these can be taken into consideration at an early stage (e.g. during their development or acquisition).		*Process objective: Definition of guidelines for applications and infrastructure components, so that these can be taken into consideration at an early stage (e.g. during their development or acquisition).
	~~<br />~~

	'''Identify Need for Action with Regards to Availability'''		'''Identify Need for Action with Regards to Availability'''
	*Process objective: Analysis of availability levels required within the SLAs, and identification of areas within the IT infrastructure where action is needed in order to ensure sufficiently high availability.		*Process objective: Analysis of availability levels required within the SLAs, and identification of areas within the IT infrastructure where action is needed in order to ensure sufficiently high availability.
	~~<br />~~

	'''Compile [[ITIL Glossary#Availability Improvement Plan\|Availability Improvement Plan]]'''		'''Compile [[ITIL Glossary#Availability Improvement Plan\|Availability Improvement Plan]]'''
	*Process objective: Design of concrete suggestions for measures aimed at the increase in availability, based on previously identified needs for action; compilation of corresponding RFCs.		*Process objective: Design of concrete suggestions for measures aimed at the increase in availability, based on previously identified needs for action; compilation of corresponding RFCs.
	~~<br />~~

	'''Commission Measures for the Increase in Availability'''		'''Commission Measures for the Increase in Availability'''
	*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.		*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
	~~<br />~~

	'''Monitor Availability'''		'''Monitor Availability'''
	*Process objective: Monitoring of the availabilities agreed within the SLAs and where necessary, identification of needs for action for ensuring the agreed Service Levels.		*Process objective: Monitoring of the availabilities agreed within the SLAs and where necessary, identification of needs for action for ensuring the agreed Service Levels.
	~~<br />~~

	'''Carry out [[ITIL Glossary#Availability Report\|Availability Reporting]]'''		'''Carry out [[ITIL Glossary#Availability Report\|Availability Reporting]]'''
	*Process objective: Reporting on the adherence to availability agreements, and on counter-measures for the correction to occurred infringements or projected availability issues.		*Process objective: Reporting on the adherence to availability agreements, and on counter-measures for the correction to occurred infringements or projected availability issues.

	~~<p> </p>~~

	==Involved Roles==		==Involved Roles==
	*'''<span id="Availability-Manager-ITIL-V2">Availability Manager</span>''': In ITIL V2 the Availability Manager ensures the sufficient availability of the IT Infrastructure, so that the availability-levels agreed in the SLAs can be adhered to. He ensures the regular measurement of availability, and when necessary the undertaking of measures for its improvement.		*'''<span id="Availability-Manager-ITIL-V2">Availability Manager</span>''': In ITIL V2 the Availability Manager ensures the sufficient availability of the IT Infrastructure, so that the availability-levels agreed in the SLAs can be adhered to. He ensures the regular measurement of availability, and when necessary the undertaking of measures for its improvement.

	~~<p> </p>~~

	==Related Checklists and KPIs==		==Related Checklists and KPIs==
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	====KPIs====		====KPIs====
	*[[KPIs Availability Management\|Key Performance Indicators "Availability Management" according to ITIL V2]]		*[[KPIs Availability Management\|Key Performance Indicators "Availability Management" according to ITIL V2]]

	~~<p> </p>~~

	==Related [[ITIL Glossary]] Terms==		==Related [[ITIL Glossary]] Terms==
	*[[ITIL Glossary/_ITIL_Terms_A#Availability Improvement Plan\|Availability Improvement Plan]]		*[[ITIL Glossary/_ITIL_Terms_A#Availability Improvement Plan\|Availability Improvement Plan]]
	*[[ITIL Glossary/_ITIL_Terms_A#Availability Report\|Availability Report]]		*[[ITIL Glossary/_ITIL_Terms_A#Availability Report\|Availability Report]]

	~~<p> </p>~~

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Availability Management - ITIL V2]][[Category:Availability Management]]		[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Availability Management - ITIL V2]][[Category:Availability Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 16:03, 31 July 2013

2013-07-31T16:03:39Z

← Older revision		Revision as of 18:03, 31 July 2013
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	<~~seo metakeywords~~="availability management itil v2" ~~metadescription~~="→ See also Availability Management ITIL V3. Process Objective: ... allows IT Organizations to sustain the availability of the IT infrastructure ..." />		<itpmch><title>Availability Management - ITIL V2 \| IT Process Wiki</title>
			<meta name="keywords" content="availability management itil v2" />
			<meta name="description" content="→ See also Availability Management ITIL V3. Process Objective: ... allows IT Organizations to sustain the availability of the IT infrastructure ..." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Availability Management		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Availability Management
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	'''Part of''': [[Service Delivery]]		'''Part of''': [[Service Delivery]]

	'''Process Owner''': [[~~Roles within ITIL~~#Availability Manager\|Availability Manager]]		'''Process Owner''': [[#Availability-Manager-ITIL-V2\|Availability Manager]]

			<p> </p>

	==Sub-Processes==		==Sub-Processes==
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	[[Image:overview_am.jpg\|frame\|none\|Overview of Availability Management]]		[[Image:overview_am.jpg\|frame\|none\|Overview of Availability Management]]

			<p> </p>

	;Define Guidelines for High Availability		'''Define Guidelines for High Availability'''
	:Process objective: Definition of guidelines for applications and infrastructure components, so that these can be taken into consideration at an early stage (e.g. during their development or acquisition).		*Process objective: Definition of guidelines for applications and infrastructure components, so that these can be taken into consideration at an early stage (e.g. during their development or acquisition).
			<br />

	;Identify Need for Action with Regards to Availability		'''Identify Need for Action with Regards to Availability'''
	:Process objective: Analysis of availability levels required within the SLAs, and identification of areas within the IT infrastructure where action is needed in order to ensure sufficiently high availability.		*Process objective: Analysis of availability levels required within the SLAs, and identification of areas within the IT infrastructure where action is needed in order to ensure sufficiently high availability.
			<br />

	;Compile [[ITIL Glossary#Availability Improvement Plan\|Availability Improvement Plan]]		'''Compile [[ITIL Glossary#Availability Improvement Plan\|Availability Improvement Plan]]'''
	:Process objective: Design of concrete suggestions for measures aimed at the increase in availability, based on previously identified needs for action; compilation of corresponding RFCs.		*Process objective: Design of concrete suggestions for measures aimed at the increase in availability, based on previously identified needs for action; compilation of corresponding RFCs.
			<br />

	;Commission Measures for the Increase in Availability		'''Commission Measures for the Increase in Availability'''
	:Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.		*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
			<br />

	;Monitor Availability		'''Monitor Availability'''
	:Process objective: Monitoring of the availabilities agreed within the SLAs and where necessary, identification of needs for action for ensuring the agreed Service Levels.		*Process objective: Monitoring of the availabilities agreed within the SLAs and where necessary, identification of needs for action for ensuring the agreed Service Levels.
			<br />

	;Carry out [[ITIL Glossary#Availability Report\|Availability Reporting]]		'''Carry out [[ITIL Glossary#Availability Report\|Availability Reporting]]'''
	:Process objective: Reporting on the adherence to availability agreements, and on counter-measures for the correction to occurred infringements or projected availability issues.		*Process objective: Reporting on the adherence to availability agreements, and on counter-measures for the correction to occurred infringements or projected availability issues.

			<p> </p>

	==Involved Roles==		==Involved Roles==
	* ~~[[Roles within~~ ITIL#Availability Manager\|Availability Manager]]		*'''<span id="Availability-Manager-ITIL-V2">Availability Manager</span>''': In ITIL V2 the Availability Manager ensures the sufficient availability of the IT Infrastructure, so that the availability-levels agreed in the SLAs can be adhered to. He ensures the regular measurement of availability, and when necessary the undertaking of measures for its improvement.

			<p> </p>

	==Related Checklists and KPIs==		==Related Checklists and KPIs==
	~~==== Checklists ====~~
	*[[Checklist Availability Improvement Plan]]
	*[[Checklist Availability Report]]

	==== KPIs ====		====Checklists====
			*[[ITIL-Checklists#Availability Management\|Checklists Availability Management]]

			====KPIs====
	*[[KPIs Availability Management\|Key Performance Indicators "Availability Management" according to ITIL V2]]		*[[KPIs Availability Management\|Key Performance Indicators "Availability Management" according to ITIL V2]]

	~~==Related ITIL Glossary Terms==~~		<p> </p>
	* [[ITIL Glossary#Availability Improvement Plan\|Availability Improvement Plan]]
	* [[ITIL Glossary#Availability Report\|Availability Report]]

			==Related [[ITIL Glossary]] Terms==
			*[[ITIL Glossary/_ITIL_Terms_A#Availability Improvement Plan\|Availability Improvement Plan]]
			*[[ITIL Glossary/_ITIL_Terms_A#Availability Report\|Availability Report]]

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Availability Management - ITIL V2]][[Category:Availability Management]]		[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Availability Management - ITIL V2]][[Category:Availability Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:03, 27 July 2011

2011-07-27T08:03:00Z

← Older revision		Revision as of 10:03, 27 July 2011
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	{\|		<seo metakeywords="availability management itil v2" metadescription="→ See also Availability Management ITIL V3. Process Objective: ... allows IT Organizations to sustain the availability of the IT infrastructure ..." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/~~Availability_Management~~ diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 Availability Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/Availability_Management_-_ITIL_V2 diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

	'''ITIL Version''': ITIL ~~Version 2 (~~ITIL ~~V2)~~		'''ITIL Version''': ITIL V2 '''→''' see also '''[[Availability Management\|Availability Management - ITIL V3]]'''

	'''Process-Objective''': Availability Management allows IT Organisations to sustain the availability of the IT infrastructure in order to meet the agreed Service Levels defined in [[ITIL Glossary#Service Level Agreement (SLA)\|SLAs]]. It constantly monitors the achieved availability levels and where necessary, undertakes corrective measures.		'''Process-Objective''': Availability Management allows IT Organisations to sustain the availability of the IT infrastructure in order to meet the agreed Service Levels defined in [[ITIL Glossary#Service Level Agreement (SLA)\|SLAs]]. It constantly monitors the achieved availability levels and where necessary, undertakes corrective measures.
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	* [[ITIL Glossary#Availability Improvement Plan\|Availability Improvement Plan]]		* [[ITIL Glossary#Availability Improvement Plan\|Availability Improvement Plan]]
	* [[ITIL Glossary#Availability Report\|Availability Report]]		* [[ITIL Glossary#Availability Report\|Availability Report]]



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|Availability Management - ITIL V2]][[Category:Availability Management]]
			<!-- --- -->

Andrea: New page: {| ! align="right" width="80%"| ! style="background:#DDDDDD;" align="right" width="20%"| [http://wiki.de.it-processmaps.com/index.php/Availability_Management diese Seite auf Deutsch] |} '...

2007-12-12T09:42:57Z

New page: {| ! align="right" width="80%"| ! style="background:#DDDDDD;" align="right" width="20%"| [http://wiki.de.it-processmaps.com/index.php/Availability_Management diese Seite auf Deutsch] |} '...

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/Availability_Management diese Seite auf Deutsch]
|}

'''ITIL Version''': ITIL Version 2 (ITIL V2)

'''Process-Objective''': Availability Management allows IT Organisations to sustain the availability of the IT infrastructure in order to meet the agreed Service Levels defined in [[ITIL Glossary#Service Level Agreement (SLA)|SLAs]]. It constantly monitors the achieved availability levels and where necessary, undertakes corrective measures.

'''Part of''': [[Service Delivery]]

'''Process Owner''': [[Roles within ITIL#Availability Manager|Availability Manager]]

==Sub-Processes==

[[Image:overview_am.jpg|frame|none|Overview of Availability Management]]

;Define Guidelines for High Availability
:Process objective: Definition of guidelines for applications and infrastructure components, so that these can be taken into consideration at an early stage (e.g. during their development or acquisition).

;Identify Need for Action with Regards to Availability
:Process objective: Analysis of availability levels required within the SLAs, and identification of areas within the IT infrastructure where action is needed in order to ensure sufficiently high availability.

;Compile [[ITIL Glossary#Availability Improvement Plan|Availability Improvement Plan]]
:Process objective: Design of concrete suggestions for measures aimed at the increase in availability, based on previously identified needs for action; compilation of corresponding RFCs.

;Commission Measures for the Increase in Availability
:Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.

;Monitor Availability
:Process objective: Monitoring of the availabilities agreed within the SLAs and where necessary, identification of needs for action for ensuring the agreed Service Levels.

;Carry out [[ITIL Glossary#Availability Report|Availability Reporting]]
:Process objective: Reporting on the adherence to availability agreements, and on counter-measures for the correction to occurred infringements or projected availability issues.

==Involved Roles==
* [[Roles within ITIL#Availability Manager|Availability Manager]]

==Related Checklists and KPIs==
==== Checklists ====
*[[Checklist Availability Improvement Plan]]
*[[Checklist Availability Report]]

==== KPIs ====
*[[KPIs Availability Management|Key Performance Indicators "Availability Management" according to ITIL V2]]

==Related ITIL Glossary Terms==
* [[ITIL Glossary#Availability Improvement Plan|Availability Improvement Plan]]
* [[ITIL Glossary#Availability Report|Availability Report]]