Availability Management - Revision history

Andrea at 10:52, 31 December 2023

2023-12-31T10:52:56Z

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Andrea at 11:23, 19 March 2022

2022-03-19T11:23:10Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design\|Availability Management]][[Category:Availability Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Design\|Availability Management]][[Category:Availability Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 09:40, 24 July 2020

2020-07-24T09:40:18Z

Show changes

Andrea at 10:31, 27 February 2018

2018-02-27T10:31:49Z

← Older revision		Revision as of 12:31, 27 February 2018
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	<itpmch><title>Availability Management \| IT Process Wiki</title>		<itpmch><title>Availability Management \| IT Process Wiki</title>
	<meta name="keywords" content="availability management, itil availability management, availability management itil, availability management process, availability itil v3" />		<meta name="keywords" content="availability management, itil availability management, availability management itil, availability management process, availability itil v3" />
	<meta name="description" content="Availability Management~~: ITIL process definition - Sub-~~processes ~~- Terms - Additional information on ITIL Availability Management~~." />		<meta name="description" content="ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets." />
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	[[Image:Availability-management.jpg\|right\|thumb\|375px\|alt=Availability Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Availability-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_availability_management_itilv3.pdf ITIL Availability Management]]]		[[Image:Availability-management.jpg\|right\|thumb\|375px\|alt=Availability Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Availability-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_availability_management_itilv3.pdf ITIL Availability Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Availability-management.jpg\|ITIL Availability Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Availability-management.jpg\|ITIL Availability Management (.JPG)]] shows the key information flows (see Fig. 1).

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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	<a href="https://wiki.en.it-processmaps.com/index.php/Availability_Management#Sub-Processes~~" itemprop="url~~"><span itemprop="~~title~~">Sub-Processes</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/Availability_Management#Definitions~~" itemprop="url~~"><span itemprop="~~title~~">Definitions</span></a> ›		<span itemprop="name">Sub-Processes</span></a>
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	<a href="https://wiki.en.it-processmaps.com/index.php/Availability_Management#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Availability_Management#Definitions">
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	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:17, 28 April 2017

2017-04-28T08:17:28Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Availability Management</i> aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Availability Management</i> aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.</span></p>

Andrea at 10:14, 23 April 2017

2017-04-23T10:14:33Z

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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Availability Management</i> aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. ~~Availability Management~~ is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets..</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Availability Management</i> aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

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	[[Image:Availability-management.jpg\|right\|thumb\|375px\|alt=Availability Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Availability-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_availability_management_itilv3.pdf ITIL Availability Management]]]		[[Image:Availability-management.jpg\|right\|thumb\|375px\|alt=Availability Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Availability-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_availability_management_itilv3.pdf ITIL Availability Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Availability-management.jpg\|ITIL Availability Management (.JPG)]] is showing the most important interfaces (see ~~Figure~~ 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Availability-management.jpg\|ITIL Availability Management (.JPG)]] is showing the most important interfaces (see Fig. 1).

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Andrea at 12:20, 15 May 2016

2016-05-15T12:20:06Z

← Older revision		Revision as of 14:20, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~><i><span~~ itemprop="~~alternativeHeadline~~">~~ITIL~~ <~~span itemprop="name Headline"~~>Availability Management~~</span></span>~~</i> aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets..</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Availability Management</i> aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets..</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

	'''Process Owner''': [[Availability Management#Availability Manager\|Availability Manager]]		'''Process Owner''': [[Availability Management#Availability Manager\|Availability Manager]]
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	There are no major differences between Availability Management in ITIL V3 (2007) and ITIL 2011.		There are no major differences between Availability Management in ITIL V3 (2007) and ITIL 2011.
	[[Image:Availability-management.jpg\|right\|thumb\|375px\|alt=Availability Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_availability_management_itilv3.pdf ITIL Availability Management]]]		[[Image:Availability-management.jpg\|right\|thumb\|375px\|alt=Availability Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Availability-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_availability_management_itilv3.pdf ITIL Availability Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Availability-management.jpg\|ITIL Availability Management (.JPG)]] is showing the most important interfaces (see Figure 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:Availability-management.jpg\|ITIL Availability Management (.JPG)]] is showing the most important interfaces (see Figure 1).
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	==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==		==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==
	*[[ITIL KPIs Service Design#ITIL KPIs Availability Management\|Key Performance Indicators (KPIs) Availability Management]]
	*[[ITIL-Checklists#Availability Management\|Availability Management templates and checklists]]:
	**[[Checklist Availability Improvement Plan]]
	**[[Checklist Availability Report]]

			<html>
			<ul>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Availability_Management" title="ITIL KPIs Availability Management">Key Performance Indicators (KPIs) Availability Management</a></li>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists#Availability_Management">Availability Management templates and checklists</a>:
			<ul>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Availability_Improvement_Plan">Availability Improvement Plan</a></li>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Availability_Report">Availability Report</a></li>
			</ul></li>
			</ul><p></html>
	<p> </p>		<p> </p>

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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Availability_Management">https://wiki.en.it-processmaps.com/index.php/Availability_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Availability_Management" title="Availability Management">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_la_Disponibilidad" title="Gestión de la Disponibilidad">español</a></span></td>
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	~~</tr>~~
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	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

	<p><small>		<p><small>
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Availability Management]][[Category:Availability Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Availability Management]][[Category:Availability Management\|!]]
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Andrea at 16:56, 21 December 2013

2013-12-21T16:56:14Z

Show changes

Andrea: /* Definitions */

2012-04-12T16:25:38Z

Definitions

← Older revision		Revision as of 18:25, 12 April 2012
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	;<span id="Availability Report">Availability Report</span>		;<span id="Availability Report">Availability Report</span>
	:The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability.		:The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability.

			;<span id="Availability Management Rules">Event Filtering and Correlation Rules</span>
			:Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response. Event Filtering and Correlation Rules are typically used by Event Monitoring systems. Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
			: ''Note: The output "Event Filtering and Correlation Rules" has been added in ITIL 2011, to emphasize that (some) Event filtering and correlation rules should be designed by Availability Management to support the detection of availability issues.''

	;<span id="SOP">Maintenance Plan/ SOP</span>		;<span id="SOP">Maintenance Plan/ SOP</span>
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	;<span id="Recovery Plan">Recovery Plan</span>		;<span id="Recovery Plan">Recovery Plan</span>
	:Recovery Plans are created mainly by Availability and IT Service Continuity Management. The plans contain specific instructions for returning services and/or systems to a working state, which often includes recovering data to a known consistent state.		:Recovery Plans are created mainly by Availability Management and IT Service Continuity Management. The plans contain specific instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state.

	;<span id="Technical Manual">Technical/ Administration Manual</span>		;<span id="Technical Manual">Technical/ Administration Manual</span>
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	;<span id="Test Report">Test Report</span>		;<span id="Test Report">Test Report</span>
	:A ~~report~~ of ~~the preparation, progress~~ and ~~evaluation of a test,~~ created for example during the ~~various~~ tests carried out by [[Availability Management\|Availability]], [[IT Service Continuity Management\|IT Service Continuity]] or [[IT Security Management\|Information Security Management]].		:A Test Report provides a summary of testing and assessment activities. A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by [[Availability Management\|Availability]], [[IT Service Continuity Management\|IT Service Continuity]] or [[IT Security Management\|Information Security Management]].

	<p> </p>		<p> </p>
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	;<span id="Availability Manager">Availability Manager - Process Owner</span>		;<span id="Availability Manager">Availability Manager - Process Owner</span>
	:The Availability Manager is responsible for defining, analyzing, planning, measuring and improving all aspects of the availability of IT services. He is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed service level targets for availability.		:The Availability Manager is responsible for defining, analyzing, planning, measuring and improving all aspects of the availability of IT services. He is responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed service level targets for availability.

	<p> </p>		<p> </p>
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	\| align="left" \|[[#Availability Management Design\|Design Services for Availability]]		\| align="left" \|[[#Availability Management Design\|Design Services for Availability]]
	\| A[[Availability Management#Accountable\|<small>[1]</small>]]R[[Availability Management#Responsible\|<small>[2]</small>]]		\| A[[Availability Management#Accountable\|<small>[1]</small>]]R[[Availability Management#Responsible\|<small>[2]</small>]]
	\| R~~[[Availability Management#ITIL Roles\|<small>[3]</small>]]~~		\| R
	\| R~~[[Availability Management#ITIL Roles\|<small>[3]</small>]]~~		\| R
	\| R~~[[Availability Management#ITIL Roles\|<small>[3]</small>]]~~		\| R
	\|		\| -
	\|-		\|-
	\| align="left" \|[[#Availability Management Testing\|Availability Testing]]		\| align="left" \|[[#Availability Management Testing\|Availability Testing]]
	\| AR		\| AR
	\|		\| -
	\|		\| -
	\|		\| -
	\| R~~[[Availability Management#ITIL Roles\|<small>[3]</small>]]~~		\| R
	\|-		\|-
	\| align="left" \|[[#ITIL Availability Management Reporting\|Availability Monitoring and Reporting]]		\| align="left" \|[[#ITIL Availability Management Reporting\|Availability Monitoring and Reporting]]
	\| AR		\| AR
	\|		\| -
	\|		\| -
	\|		\| -
	\|		\| -
	\|-		\|-
	\|}		\|}
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	<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Availability Management.</span>		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Availability Management.</span>

	<span id="ITIL Roles">[3] ~~siehe~~ [[Roles within ITIL V3\|→ Role descriptions ...]]</span>		<span id="ITIL Roles">[3] see [[Roles within ITIL V3\|→ Role descriptions ...]]</span>

	<p> </p>		<p> </p>

Andrea at 14:32, 29 November 2011

2011-11-29T14:32:04Z

Show changes