Application Development and Customization - Revision history

Andrea at 10:55, 31 December 2023

2023-12-31T10:55:26Z

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Andrea at 17:02, 19 March 2022

2022-03-19T17:02:30Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition\|Application Development]][[Category:ITIL Application Development\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Transition\|Application Development]][[Category:ITIL Application Development\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 16:35, 28 July 2020

2020-07-28T16:35:12Z

Show changes

Andrea at 18:15, 27 February 2018

2018-02-27T18:15:20Z

← Older revision		Revision as of 20:15, 27 February 2018
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	<itpmch><title>Application Development and Customization \| IT Process Wiki</title>		<itpmch><title>Application Development and Customization \| IT Process Wiki</title>
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	==Process Description==		==Process Description==

	Application Development is barely mentioned in the ITIL books, as ITIL focuses on different topics like [[ITIL Service Design\|service design]] and rollout. At IT Process Maps we decided to ~~eliminate~~ that gap by introducing an Application Management process which takes care of ~~the actual~~ application coding and the customization of ~~standard~~ software packages.		Application Development is barely mentioned in the ITIL books, as ITIL focuses on different topics like [[ITIL Service Design\|service design]] and rollout. At IT Process Maps we decided to bridge that gap by introducing an Application Management process which takes care of application coding and the customization of software packages.
	[[Image:Itil-application-development.jpg\|right\|thumb\|375px\|alt=ITIL Application Development\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-application-development.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]]		[[Image:Itil-application-development.jpg\|right\|thumb\|375px\|alt=ITIL Application Development\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-application-development.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]]

	Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process ~~must~~ be included in any ITIL process structure to make sure ~~that~~ there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg\|ITIL Application Development (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process should be included in any ITIL process structure to make sure there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg\|ITIL Application Development (.JPG)]] shows the key information flows (see Fig. 1).

	''Note'': '''''ITIL 2011''''' does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the ~~most important~~ activities and assists in identifying interfaces with other Service Management processes.		''Note'': '''''ITIL 2011''''' does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the key activities and assists in identifying the interfaces with other Service Management processes.

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

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Andrea at 08:17, 28 April 2017

2017-04-28T08:17:00Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Application Development</i> aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Application Development</i> aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.</span></p>

Andrea at 14:13, 23 April 2017

2017-04-23T14:13:57Z

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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Application Development</i> aims to make available applications and systems which provide the required functionality for IT services. ITIL ~~Application Development~~ includes the development and maintenance of custom applications as well as the customization of products from software vendors.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Application Development</i> aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>

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	[[Image:Itil-application-development.jpg\|right\|thumb\|375px\|alt=ITIL Application Development\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-application-development.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]]		[[Image:Itil-application-development.jpg\|right\|thumb\|375px\|alt=ITIL Application Development\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-application-development.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]]

	Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg\|ITIL Application Development (.JPG)]] is showing the most important interfaces (see ~~Figure~~ 1).		Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg\|ITIL Application Development (.JPG)]] is showing the most important interfaces (see Fig. 1).

	''Note'': '''''ITIL 2011''''' does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.		''Note'': '''''ITIL 2011''''' does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.
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Andrea at 18:20, 15 May 2016

2016-05-15T18:20:15Z

Show changes

Andrea at 14:21, 11 September 2014

2014-09-11T14:21:49Z

← Older revision		Revision as of 16:21, 11 September 2014
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	<p> </p>		<p> </p>

	==<span id="~~ITIL Application Development and Customization~~">~~Overview~~</span>==		'''<span id="Overview">Objective:</span>''' ''ITIL Application Development'' aims to make available applications and systems which provide the required functionality for IT services. ITIL Application Development includes the development and maintenance of custom applications as well as the customization of products from software vendors.

	'''Objective''': ''ITIL Application Development'' aims to make available applications and systems which provide the required functionality for IT services. ITIL Application Development includes the development and maintenance of custom applications as well as the customization of products from software vendors.		'''Part of''': [[ITIL Service Transition\|Service Transition]]

	'''Part of''': [[ITIL V3 Service Transition\|Service Transition]]

	'''Process Owner''': [[Application Development and Customization#Application Developer\|Application Developer]]		'''Process Owner''': [[Application Development and Customization#Application Developer\|Application Developer]]
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	<p> </p>		<p> </p>

	== Process Description ==		==Process Description==

	Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like [[ITIL V3 Service Design\|service design]] and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages.		Application Development is barely mentioned in the ITIL books, as ITIL focuses on different topics like [[ITIL Service Design\|service design]] and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages.
	[[Image:Itil-application-development.jpg\|right\|thumb\|375px\|alt=ITIL Application Development\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]]		[[Image:Itil-application-development.jpg\|right\|thumb\|375px\|alt=ITIL Application Development\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]]

	Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg\|ITIL Application Development (.JPG)]] is showing the most important interfaces (see Figure 1).		Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg\|ITIL Application Development (.JPG)]] is showing the most important interfaces (see Figure 1).

	''Note'': ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.		''Note'': '''''ITIL 2011''''' does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.

	<p> </p>		<p> </p>

	== Sub-Processes ==		==Sub-Processes==

	No sub-processes are specified for [[Application Development and Customization\|ITIL Application Development]].		No sub-processes are specified for [[Application Development and Customization\|ITIL Application Development]].
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	<p> </p>		<p> </p>

	== Definitions ==		==Definitions==

	The following ITIL terms ~~and acronyms~~ (''information objects'') are used in the ITIL Application Development process to represent process outputs and inputs:		The following [[ITIL Glossary#ITIL Glossary A-Z\|ITIL terms]] (''information objects'') are used in the ITIL Application Development process to represent process outputs and inputs:

	<p> </p>		<p> </p>

	;<span id="User Manual">User Manual</span>		'''<span id="User Manual">User Manual</span>'''
	:A document for end-users, describing how to use an application or system.		*A document for end-users, describing how to use an application or system.
			<br />

	;<span id="Technical Administration Manual">Technical/ Administration Manual</span>		'''<span id="Technical Administration Manual">Technical/ Administration Manual</span>'''
	:A document describing the procedures required to run and maintain an application or infrastructure component.		*A document describing the procedures required to run and maintain a type of application or infrastructure component.

	<p> </p>		<p> </p>

	== Roles \| Responsibilities ==		==Roles \| Responsibilities==

			'''<span id="Application Developer">Application Developer - Process Owner</span>'''
			*The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services. This includes the development and maintenance of custom applications as well as the customization of products from software vendors.

	~~;<span id="Application Developer">Application Developer - Process Owner</span>~~
	~~:The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services.~~
	~~:This includes the development and maintenance of custom applications as well as the customization of products from software vendors.~~
	<p> </p>		<p> </p>

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	<p> </p>		<p> </p>

			==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Application_Development_and_Customization">https://wiki.en.it-processmaps.com/index.php/Application_Development_and_Customization</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Anwendungsentwicklung_und_Customizing">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Desarrollo_y_Personalizacion_de_Aplicaciones">español</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/8/81/Itil-application-development.jpg" title="ITIL Application Development">ITIL Application Development (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition\|Application Development]][[Category:ITIL Application Development\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition\|Application Development]][[Category:ITIL Application Development\|!]]
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Andrea at 17:11, 1 November 2011

2011-11-01T17:11:24Z

Show changes

Andrea: /* Process: ITIL Application Development and Customization */

2011-09-19T10:57:11Z

Process: ITIL Application Development and Customization

← Older revision		Revision as of 12:57, 19 September 2011
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	<seo metakeywords="itil application development, application development process, itil application development process" metadescription="Application Development and Customization: ITIL process definition - ~~subprocesses~~ - Additional information on ITIL Application Development." />		<seo metakeywords="itil application development, application development process, itil application development process" metadescription="Application Development and Customization: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Application Development." />
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	== ITIL Application Development and Customization~~: Overview~~ ==		== ITIL Application Development and Customization ==

	''~~'Process Objective'~~''~~: To~~ make available applications and systems which provide the required functionality for IT services. ~~This process~~ includes the development and maintenance of custom applications as well as the customization of products from software vendors.		''ITIL Application Development and Customization'' aims to make available applications and systems which provide the required functionality for IT services. ITIL Application Development includes the development and maintenance of custom applications as well as the customization of products from software vendors.

	'''Part of''': [[ITIL V3 Service Transition\|Service Transition]]		'''Part of''': [[ITIL V3 Service Transition\|Service Transition]]

	'''Process Owner''': [[Application Development and Customization#~~Additional Information on~~ Application ~~Development and Customization~~\|Application Developer]]		'''Process Owner''': [[Application Development and Customization#Application Developer\|Application Developer]]

			<p> </p>

	== ITIL Application Development and Customization~~: Process Definition~~ ==		== Process: ITIL Application Development and Customization ==

	[[Image:Itil-application-development.jpg\|thumb=~~overview_application_development_customization_itilv3_thumb.jpg\|left~~\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development ~~and~~ Customization]]]		[[Image:Itil-application-development.jpg\|left\|thumb\|375px\|alt=ITIL Application Development\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development & Customization]]]

	Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like service design and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages		Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like [[ITIL V3 Service Design\|service design]] and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages

	Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service.		Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service.

	* Note: ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.		''Note'': ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.
	<br style="clear:both;"/>		<br style="clear:both;"/>

	=== Sub-Processes ===		== Sub-Processes ==
	No sub-processes are specified for [[Application Development and Customization\|ITIL Application Development and Customization]].		No sub-processes are specified for [[Application Development and Customization\|ITIL Application Development and Customization]].

			<p> </p>

	==~~=== Downloads =====~~		== ITIL Terms: ITIL Application Development ==

	~~Use the following links to open the process overview of~~ ITIL ~~Application Development showing the most important interfaces~~:

	* [[Media:Itil-application-development.jpg\|ITIL Application Development ~~(.JPG)]]~~
	* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development (.PDF)]''


	~~=== ITIL Terms: Application Development and Customization =~~==

	;<span id="End-User Documentation">End-User Documentation</span>		;<span id="End-User Documentation">End-User Documentation</span>
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	:A document describing the procedures required to run and maintain an application or infrastructure component.		:A document describing the procedures required to run and maintain an application or infrastructure component.

			<p> </p>

	== Additional Information ~~on Application Development and Customization~~ ==		== Additional Information ==

	==== ITIL Roles ====		==== ITIL Roles ====

	;Application Developer - Process Owner		;<span id="Application Developer">Application Developer - Process Owner</span>
	:A role responsible for ensuring that a process is fit for purpose. The Process Owner’s responsibilities include sponsorship, design, and continual improvement of the process and its metrics.		:A role responsible for ensuring that a process is fit for purpose. The Process Owner’s responsibilities include sponsorship, design, and continual improvement of the process and its metrics.
	:This role is often assigned to staff holding one of the major Service Management roles (e.g. the Incident Manager is the Process Owner of the Incident Management process).		:This role is often assigned to staff holding one of the major Service Management roles (e.g. the Incident Manager is the Process Owner of the Incident Management process).

			<p> </p>

			== Downloads ==

			==== Overview ITIL Application Development ====

			{\|
			\| valign="top" \|
			Use the following links to open the process overview of ITIL Application Development showing the most important interfaces:

			* [[Media:Itil-application-development.jpg\|ITIL Application Development (.JPG)]]
			* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development (.PDF)]''
			\| valign="top" \|
			[[Image:Itil-application-development.jpg\|thumb\|150px\|left\|none\|alt=ITIL Application Development\|ITIL Application Development at a glance]]
			\|-
			\|}


	<i><small>[[Main Page\|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Transition\|Service Transition]] > [[Application Development and Customization\|Application Development and Customization]]</small></i>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition\|Application Development & Customization]][[Category:Application Development & Customization\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition\|Application Development & Customization]][[Category:Application Development & Customization\|!]]
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