About ITIL - Revision history

Andrea: Redirected page to History of ITIL

2017-01-13T15:55:46Z

← Older revision		Revision as of 17:55, 13 January 2017
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	~~<itpmch><title>About ITIL \| IT Process Wiki</title>~~		#REDIRECT [[History of ITIL]]
	~~<meta name="keywords" content="about itil, what is itil" />~~
	~~<meta name="description" content="In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are ..." />~~
	~~</itpmch>~~
	~~<imagemap>~~
	~~Image:ITIL-Wiki-deutsch.jpg\|right\|About ITIL - What is ITIL~~
	~~default [https://wiki.de.it-processmaps.com/index.php/ITIL-Wissen diese Seite auf Deutsch]~~
	~~desc none~~
	~~</imagemap>~~
	~~<br style="clear:both;"/>~~

	~~Here you will find all the necessary information to become acquainted with ITIL® - the IT Infrastructure Library.~~

	~~<p> </p>~~

	~~===What is ITIL?===~~

	In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and [[ITIL Processes\|ITIL processes]] becomes apparent.

	~~<p> </p>~~

	~~The following information will help you in this respect:~~

	{\|
	\|-
	~~\|width="25%"\|~~[[History of ITIL]]
	~~\|width="75%"\|ITIL development and philosophy~~
	\|-
	~~\|[[Basic Ideas behind ITIL]]~~
	~~\|A primer on the most important ITIL principles~~
	\|}

	~~<p> </p>~~

	~~==ITIL Reference Information==~~

	~~In addition, the ITIL Wiki offers extensive information on ITIL and related topics:~~

	{\|
	\|-
	~~\|width="25%"\|[[ITIL Processes]]~~
	~~\|width="75%"\|Complete descriptions of the ITIL 2011 processes~~
	\|-
	~~\|[[ITIL-Checklists\|ITIL Templates and Checklists]]~~
	~~\|A comprehensive collection of free ITIL templates and ITIL checklists~~
	\|-
	~~\|[[ITIL Roles\|ITIL Roles]]~~
	~~\|Definitions of the ITIL roles~~
	\|-
	~~\|[[ITIL Glossary]]~~
	~~\|Navigable glossary of ITIL terms and acronyms (ITIL 2011, ITIL V3 2007 and V2); the common terminology related to IT Service Management (ITSM)~~
	\|-
	~~\|[[ITIL Key Performance Indicators\|ITIL KPIs]]~~
	~~\|Key Performance Indicators for IT Service Management~~
	\|-
	~~\|[[ITIL 2011\|ITIL V3 vs. ITIL 2011]]~~
	~~\|Comparison between ITIL V3 and ITIL 2011 - the main changes and differences~~
	\|-
	~~\|valign="top" \|[[ITIL Process Chains]]~~
	~~\| Visualizations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice~~
	\|-
	~~\|[[ISO 20000]]~~
	~~\|ISO/IEC 20000 and how it compares to ITIL~~
	\|-
	~~\|[[Additional Information on ITIL\|More on ITIL]]~~
	~~\|Additional information on ITIL - Literature and ITIL/ ITSM links~~
	\|}

	~~<p> </p>~~

	~~==Advice for introducing ITIL successfully==~~

	Implementation projects with the aim of introducing an IT Service Management according to ITIL are characterized by a typical course of action. This is independent of the size of the company and its core business.

	{\|
	\|-
	~~\|width="50%"\|[[ITIL Implementation#On ITIL Implementation Projects\|On ITIL implementation projects]]~~
	~~\|width="50%"\|~~
	\|-
	~~\|[[ITIL Implementation with Process Templates\|ITIL process templates as a way to save effort]]~~
	\|
	\|-
	~~\|[[ITIL Implementation#ITIL Implementation in 10 Steps\|ITIL implementation in 10 steps]]~~
	\|
	\|}

	~~<p> </p>~~

	<html><div align="right"><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>
	<a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></div></html>

	~~<!-- This page is assigned to the following categories: -->~~
	~~[[Category:IT Infrastructure Library ITIL\|!]]~~
	~~<!-- --- -->~~

Andrea: /* Advice for introducing ITIL successfully */

2013-08-03T15:37:44Z

Advice for introducing ITIL successfully

← Older revision		Revision as of 17:37, 3 August 2013
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	<~~seo metakeywords~~="about itil, what is itil" ~~metadescription~~="In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are ..." />		<itpmch><title>About ITIL \| IT Process Wiki</title>
			<meta name="keywords" content="about itil, what is itil" />
			<meta name="description" content="In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are ..." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|About ITIL - What is ITIL		Image:ITIL-Wiki-deutsch.jpg\|right\|About ITIL - What is ITIL
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	<p> </p>		<p> </p>

	==What is ITIL?==		===What is ITIL?===

	In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and [[ITIL Processes\|ITIL processes]] becomes apparent.		In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and [[ITIL Processes\|ITIL processes]] becomes apparent.
Line 30:		Line 33:
	<p> </p>		<p> </p>

	====ITIL Reference Information====		==ITIL Reference Information==

	In addition, the ITIL Wiki offers extensive information on ITIL and related topics:		In addition, the ITIL Wiki offers extensive information on ITIL and related topics:
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	<p> </p>		<p> </p>

			<html><div align="right"><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>
			<a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></div></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:IT Infrastructure Library ITIL\|!]]		[[Category:IT Infrastructure Library ITIL\|!]]
	<!-- --- -->		<!-- --- -->

Andrea: /* ITIL Reference Information */

2013-06-15T15:51:46Z

ITIL Reference Information

← Older revision		Revision as of 17:51, 15 June 2013
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	Here you will find all the necessary information to become acquainted with ITIL® - the IT Infrastructure Library.		Here you will find all the necessary information to become acquainted with ITIL® - the IT Infrastructure Library.

			<p> </p>

	==What is ITIL?==		==What is ITIL?==
Line 14:		Line 15:
	In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and [[ITIL Processes\|ITIL processes]] becomes apparent.		In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and [[ITIL Processes\|ITIL processes]] becomes apparent.

			<p> </p>

	The following information will help you in this respect:		The following information will help you in this respect:
Line 26:		Line 28:
	\|}		\|}

			<p> </p>

	====ITIL Reference Information====		====ITIL Reference Information====
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	\|-		\|-
	\|width="25%"\|[[ITIL Processes]]		\|width="25%"\|[[ITIL Processes]]
	\|width="75%"\|Complete descriptions of the ITIL processes		\|width="75%"\|Complete descriptions of the ITIL 2011 processes
	\|-		\|-
	\|[[ITIL-Checklists\|ITIL Checklists]]		\|[[ITIL-Checklists\|ITIL Templates and Checklists]]
	\|A comprehensive collection of ITIL checklists ~~and templates~~		\|A comprehensive collection of free ITIL templates and ITIL checklists
	\|-		\|-
	\|[[Roles ~~within ITIL V3~~\|ITIL Roles]]		\|[[ITIL Roles\|ITIL Roles]]
	\|Definitions of the ITIL roles		\|Definitions of the ITIL roles
	\|-		\|-
	\|[[ITIL Glossary]]		\|[[ITIL Glossary]]
	\|Navigable glossary of ITIL terms and acronyms (ITIL V3 and V2)		\|Navigable glossary of ITIL terms and acronyms (ITIL 2011, ITIL V3 2007 and V2); the common terminology related to IT Service Management (ITSM)
	\|-		\|-
	\|[[ITIL Key Performance Indicators\|ITIL KPIs]]		\|[[ITIL Key Performance Indicators\|ITIL KPIs]]
	\|Key Performance Indicators for IT Service Management		\|Key Performance Indicators for IT Service Management
	\|-		\|-
	\|[[~~Comparison between~~ ITIL ~~V3 and ITIL V2 - The Main Changes~~\|ITIL V2 vs. ITIL V3]]		\|[[ITIL 2011\|ITIL V3 vs. ITIL 2011]]
	\|Comparison between ITIL V3 and ITIL V2 - the main changes and differences		\|Comparison between ITIL V3 and ITIL 2011 - the main changes and differences
	\|-		\|-
	\|valign="top" \|[[ITIL Process Chains]]		\|valign="top" \|[[ITIL Process Chains]]
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	\|}		\|}

			<p> </p>

	==Advice for introducing ITIL successfully==		==Advice for introducing ITIL successfully==
Line 78:		Line 82:
	\|}		\|}

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:IT Infrastructure Library ITIL\|!]]		[[Category:IT Infrastructure Library ITIL\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:26, 26 July 2011

2011-07-26T18:26:59Z

← Older revision		Revision as of 20:26, 26 July 2011
Line 1:		Line 1:
	{\|		<seo metakeywords="about itil, what is itil" metadescription="In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are ..." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/ITIL-Wissen diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|About ITIL - What is ITIL
	\|}		default [https://wiki.de.it-processmaps.com/index.php/ITIL-Wissen diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

	Here you will find all the necessary information to become acquainted with ITIL.		Here you will find all the necessary information to become acquainted with ITIL® - the IT Infrastructure Library.


	==What is ITIL?==		==What is ITIL?==

	In the first instance, we recommend that you ~~familiarise~~ yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines~~/ main~~ processes becomes apparent.		In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and [[ITIL Processes\|ITIL processes]] becomes apparent.


Line 17:		Line 20:
	\|-		\|-
	\|width="25%"\|[[History of ITIL]]		\|width="25%"\|[[History of ITIL]]
	\|width="75%"\|ITIL ~~Development~~ and ~~Philosophy~~		\|width="75%"\|ITIL development and philosophy
	\|-		\|-
	\|[[Basic Ideas behind ITIL]]		\|[[Basic Ideas behind ITIL]]
	\|A primer on the most important ITIL principles		\|A primer on the most important ITIL principles
	\|-
	~~\|valign="top" \|[[ITIL Process Chains]]~~
	~~\| Visualisations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice~~
	\|}		\|}


	==ITIL Reference Information==		====ITIL Reference Information====

	In addition, ~~this wiki~~ offers extensive information on ITIL and related topics:		In addition, the ITIL Wiki offers extensive information on ITIL and related topics:

	{\|		{\|
	\|-		\|-
	\|width="25%"\|[[ITIL Processes]]		\|width="25%"\|[[ITIL Processes]]
	\|width="75%"\|Complete ~~Descriptions~~ of the ITIL ~~Processes (ITIL V3 and V2)~~		\|width="75%"\|Complete descriptions of the ITIL processes
	\|-		\|-
	\|[[~~Comparison between~~ ITIL ~~V3 and ITIL V2~~ - ~~The Main Changes~~\|ITIL ~~V2 vs. ITIL Version 3~~]]		\|[[ITIL-Checklists\|ITIL Checklists]]
	\|~~Comparison between ITIL V3 and~~ ITIL ~~V2 - the Main Changes~~ and ~~Differences~~		\|A comprehensive collection of ITIL checklists and templates
	\|-		\|-
	\|[[ITIL-~~Checklists~~\|ITIL ~~Checklists~~]]		\|[[Roles within ITIL V3\|ITIL Roles]]
	\|~~A Comprehensive Collection~~ of ~~Checklists~~ and ~~Templates~~		\|Definitions of the ITIL roles
			\|-
			\|[[ITIL Glossary]]
			\|Navigable glossary of ITIL terms and acronyms (ITIL V3 and V2)
	\|-		\|-
	\|[[ITIL Key Performance Indicators\|ITIL KPIs]]		\|[[ITIL Key Performance Indicators\|ITIL KPIs]]
	\|Key Performance Indicators for IT Service Management		\|Key Performance Indicators for IT Service Management
	\|-		\|-
	\|[[~~Roles within~~ ITIL V3]]		\|[[Comparison between ITIL V3 and ITIL V2 - The Main Changes\|ITIL V2 vs. ITIL V3]]
	\|~~Definitions of the~~ ITIL V3 ~~Roles~~		\|Comparison between ITIL V3 and ITIL V2 - the main changes and differences
	\|-		\|-
	\|[[ITIL ~~Glossary~~]]		\|valign="top" \|[[ITIL Process Chains]]
	\|of ITIL ~~Terms and Acronyms (ITIL V3 and V2)~~		\| Visualizations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice
	\|-		\|-
	\|[[ISO 20000]]		\|[[ISO 20000]]
	\|ISO 20000 and how it ~~Compares~~ to ITIL		\|ISO/IEC 20000 and how it compares to ITIL
	\|-		\|-
	\|[[Additional Information on ITIL\|More on ITIL]]		\|[[Additional Information on ITIL\|More on ITIL]]
	\|Additional ~~Information~~ on ITIL - Literature and ~~Links~~		\|Additional information on ITIL - Literature and ITIL/ ITSM links
	\|}		\|}

Line 61:		Line 64:
	==Advice for introducing ITIL successfully==		==Advice for introducing ITIL successfully==

	Implementation projects with the aim of introducing an IT Service Management according to ITIL are ~~characterised~~ by a typical course of action. This is independent of the size of the company and its core business.		Implementation projects with the aim of introducing an IT Service Management according to ITIL are characterized by a typical course of action. This is independent of the size of the company and its core business.

	{\|		{\|
	\|-		\|-
	\|width="35%"\|[[ITIL Implementation#On ITIL Implementation Projects\|On ITIL ~~Implementation Projects~~]]		\|width="50%"\|[[ITIL Implementation#On ITIL Implementation Projects\|On ITIL implementation projects]]
	\|width="65%"\|		\|width="50%"\|
	\|-		\|-
	\|[[ITIL Implementation# ITIL Implementation in 10 Steps\| ITIL ~~Implementation~~ in 10 ~~Steps~~]]		\|[[ITIL Implementation with Process Templates\|ITIL process templates as a way to save effort]]
			\|
			\|-
			\|[[ITIL Implementation#ITIL Implementation in 10 Steps\|ITIL implementation in 10 steps]]
	\|		\|
	\|}		\|}


			<!-- This page is assigned to the following categories: -->
			[[Category:IT Infrastructure Library ITIL\|!]]
			<!-- --- -->

Andrea at 18:36, 31 December 2007

2007-12-31T18:36:37Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/ITIL-Wissen diese Seite auf Deutsch]
|}

Here you will find all the necessary information to become acquainted with ITIL.

==What is ITIL?==

In the first instance, we recommend that you familiarise yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines/ main processes becomes apparent.

The following information will help you in this respect:

{|
|-
|width="25%"|[[History of ITIL]]
|width="75%"|ITIL Development and Philosophy
|-
|[[Basic Ideas behind ITIL]]
|A primer on the most important ITIL principles
|-
|valign="top" |[[ITIL Process Chains]]
| Visualisations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice
|}

==ITIL Reference Information==

In addition, this wiki offers extensive information on ITIL and related topics:

{|
|-
|width="25%"|[[ITIL Processes]]
|width="75%"|Complete Descriptions of the ITIL Processes (ITIL V3 and V2)
|-
|[[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V2 vs. ITIL Version 3]]
|Comparison between ITIL V3 and ITIL V2 - the Main Changes and Differences
|-
|[[ITIL-Checklists|ITIL Checklists]]
|A Comprehensive Collection of Checklists and Templates
|-
|[[ITIL Key Performance Indicators|ITIL KPIs]]
|Key Performance Indicators for IT Service Management
|-
|[[Roles within ITIL V3]]
|Definitions of the ITIL V3 Roles
|-
|[[ITIL Glossary]]
|of ITIL Terms and Acronyms (ITIL V3 and V2)
|-
|[[ISO 20000]]
|ISO 20000 and how it Compares to ITIL
|-
|[[Additional Information on ITIL|More on ITIL]]
|Additional Information on ITIL - Literature and Links
|}

==Advice for introducing ITIL successfully==

Implementation projects with the aim of introducing an IT Service Management according to ITIL are characterised by a typical course of action. This is independent of the size of the company and its core business.

{|
|-
|width="35%"|[[ITIL Implementation#On ITIL Implementation Projects|On ITIL Implementation Projects]]
|width="65%"|
|-
|[[ITIL Implementation# ITIL Implementation in 10 Steps| ITIL Implementation in 10 Steps]]
|
|}