Additional Information on ITIL

ITIL Literature

Recommended introductions into ITIL

• An Introductory Overview of ITIL V3 (PDF): Cartlidge, C. et al., 2007
• ITIL® 2011 Edition – A Pocket Guide (english version): Jan Van Bon a.o. (Van Haren Publishing, December 2011)

The official ITIL V3 publications by Cabinet Office

• Service Strategy (Cabinet Office, 2011)
• Service Design (Cabinet Office, 2011)
• Service Transition (Cabinet Office, 2011)
• Service Operation (Cabinet Office, 2011)
• Continual Service Improvement (Cabinet Office, 2011)

The official ITIL V2 publications by OGC

• ITIL Service Support (Office of Government Commerce, 2000)
• ITIL Service Delivery (Office of Government Commerce, 2001)

Links

ITIL on the Internet

• ITIL - official website: www.itil-officialsite.com
• IT Process Wiki (German Version): Wiki ITIL (deutsch)
• IT Process Wiki (Spanish Version): El Wiki de ITIL (español)
• A brief introduction into ITIL V3 on the OGC website
• FAQ: ITIL Update 2011 (PDF): The "ITIL® 2011 Edition", TSO, 2011
• The ITIL 2011 Glossary compiled by the Cabinet Office
• John S. Stewart started ITIL. He is offering his recollections and perspectives in this blog: Blog IBPI.org

Service Management on the Internet

• The YaSM Service Management Framework: YaSM®: Yet another Service Management Model
• The YaSM Wiki | All about the YaSM Framework: YaSM® Wiki (Main Page)

IT Service Management - ITSM

• itSMF international: www.itsmf.org
• itSMF Switzerland: itSMF CH
• An independent internet platform on IT Service Management: ITSM Portal

Service Management Events

• Public calendar of Service Management events throughout the world: Service Management Events

Best Practices

• Information and free data on key standards and frameworks on IT management and related domains: International Best Practices Institute (IBPI)

Open Source - ITSM Solutions

• Open-source Help Desk and IT Service Management (ITSM) solution: www.otrs.com
• OTRS: Get Started | OTRS Community: www.otrs.org

IT (Process) Management

• A collection of posters with high-level views on IT-related topics like PRINCE2, UML, BPMN: www.itposter.net