Additional Information on ITIL
ITIL Literature
Recommended introductions into ITIL
- An Introductory Overview of ITIL V3 (PDF): Cartlidge, C. et al., 2007
- ITIL® 2011 Edition – A Pocket Guide (english version): Jan Van Bon a.o. (Van Haren Publishing, December 2011)
The official ITIL V3 publications by Cabinet Office
- Service Strategy (Cabinet Office, 2011)
- Service Design (Cabinet Office, 2011)
- Service Transition (Cabinet Office, 2011)
- Service Operation (Cabinet Office, 2011)
- Continual Service Improvement (Cabinet Office, 2011)
The official ITIL V2 publications by OGC
- ITIL Service Support (Office of Government Commerce, 2000)
- ITIL Service Delivery (Office of Government Commerce, 2001)
Links
ITIL on the Internet
- ITIL - official website: www.itil-officialsite.com
- IT Process Wiki (German Version): Wiki ITIL (deutsch)
- IT Process Wiki (Spanish Version): El Wiki de ITIL (español)
- A brief introduction into ITIL V3 on the OGC website
- FAQ: ITIL Update 2011 (PDF): The "ITIL® 2011 Edition", TSO, 2011
- The ITIL 2011 Glossary compiled by the Cabinet Office
- John S. Stewart started ITIL. He is offering his recollections and perspectives in this blog: Blog IBPI.org
Service Management on the Internet
- The YaSM Service Management Framework: YaSM®: Yet another Service Management Model
- The YaSM Wiki | All about the YaSM Framework: YaSM® Wiki (Main Page)
IT Service Management - ITSM
- itSMF international: www.itsmf.org
- itSMF Switzerland: itSMF CH
- An independent internet platform on IT Service Management: ITSM Portal
Service Management Events
- Public calendar of Service Management events throughout the world: Service Management Events
Best Practices
- Information and free data on key standards and frameworks on IT management and related domains: International Best Practices Institute (IBPI)
Open Source - ITSM Solutions
- Open-source Help Desk and IT Service Management (ITSM) solution: www.otrs.com
- OTRS: Get Started | OTRS Community: www.otrs.org
IT (Process) Management
- A collection of posters with high-level views on IT-related topics like PRINCE2, UML, BPMN: www.itposter.net