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== IT Process Wiki: The ITIL Wiki ==

The IT Process Wiki is about ITIL V3, ITIL V2, ISO 20000 and IT Service Management. It is intended to promote more widespread use of Best Practice by IT professionals. [[Main Page#Notes|['''1''']]]

This ITIL Wiki is run and sponsored by IT Process Maps, creators of the [http://en.it-processmaps.com/products/itil-process-map.html '''ITIL Process Map'''].

Also available: The [http://wiki.de.it-processmaps.com ITIL Wiki, German Version] - unser ITIL Wiki in deutscher Version.

'''New:''' The [http://wiki.es.it-processmaps.com ITIL Wiki, Spanish Version] - el Wiki de ITIL en español.


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==== The ITIL Wiki: All about ITIL V3 ====

The ITIL Wiki offers complete coverage of ITIL V3 and the ITIL Service Lifecycle.

Take a look at the following pages on the [[ITIL_Processes|ITIL V3 core disciplines]], including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

* [[ITIL V3 Service Strategy|Service Strategy]]
* [[ITIL V3 Service Design|Service Design]]
* [[ITIL V3 Service Transition|Service Transition]]
* [[ITIL V3 Service Operation|Service Operation]]
* [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]

New: Revised and enhanced - the most sought-after [[ITIL-Checklists|ITIL Checklists for ITIL V3]]!


== The ITIL Wiki: Contents ==

{|
|-
|[[About ITIL|What is ITIL?]]
|ITIL Knowledge: Reference material on ITIL and IT Service Management
|-
|[[ITIL Processes]]
|Detailed ITIL Process Descriptions
|-
|[[ITIL Glossary]]
|Navigable ITIL Glossary offering direct access to all ITIL terms, process definitions and roles
|-
|[[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V3 vs. ITIL V3]]
|Comparison between ITIL V3 ("ITIL Version 3") and ITIL V2 - the Main Changes and Differences
|-
|[[ITIL-Checklists|ITIL Checklists]] 
|A Comprehensive Collection of ITIL Checklists and Templates
|-
|[[Roles within ITIL V3|ITIL Roles]]
|Definitions of the ITIL Roles and Responsibilities
|-
|[[ITIL Key Performance Indicators|ITIL KPIs]]
|ITIL Key Performance Indicators
|-
|[[ITIL Implementation]]
|ITIL Implementation in 10 Steps
|-
| style="border-bottom:1px solid grey;" |[[ITIL Implementation with Process Templates|ITIL Templates]]
| style="border-bottom:1px solid grey;" |ITIL Implementation based on ITIL Templates
|-
| style="border-bottom:1px solid grey;" |[[ISO 20000]]
| style="border-bottom:1px solid grey;" |ISO/IEC 20000 Certification for IT Organizations
|-
|[[Process Management]]
|ITIL Process Management techniques - implementing and retaining Best Practice principles
|}


== The People behind the ITIL Wiki ==

IT Process Maps GbR, founded in 2006, specializes in the provision of Reference Process Models for the IT organization based on time-tested Best-Practice recommendations.

Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. Our business is the provision of ready-to-use process templates and know-how to support you in your ITIL and ISO 20000 projects:

The [http://en.it-processmaps.com/products/itil-process-map.html '''ITIL Process Map'''] is a professional, complete and well-structured ITIL process model. We designed it

*to give our customers an easy access into ITIL
*to enable them to take their ITIL or ISO/IEC 20000 initiative into their own hands, reducing the need for external consulting


The ITIL Process Map for ITIL V3 and ITIL version 2 is available
*as a complete [http://en.it-processmaps.com/products/itil-process-map-visio.html process model for Microsoft Visio&trade;] and
*as an ITIL Reference Process Model for ARIS™, Corel iGrafx&reg; Flowcharter&trade;/ Process&trade;, QMAP/ QViS Professional&trade;, IBM&reg; Rational&reg; System Architect&reg; and the Holocentric&trade; Modeler/ Modelpedia.

It covers all five ITIL core disciplines with the complete ITIL V3 Service Lifecycle.


And here are the people behind IT Process Maps and the ITIL Wiki:

[[Image:Stefan_0370sw_klein.jpg|Stefan]] [[Image:Andrea_0296sw_klein.jpg|Andrea]]

Stefan and Andrea Kempter

== Notes ==
[1] ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
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