Service Asset and Configuration Management
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ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.
Part of: Service Transition
Process Owner: Configuration Manager
[edit] ITIL V3 vs. ITIL V2: Service Asset and Configuration Management
- Activities and process objectives of the Service Asset and Configuration Management process are broadly identical in ITIL V2 and V3
- ITIL V3 introduces the "Configuration Management System (CMS)" as a logical data model, encompassing several Configuration Management Databases (CMDBs).
[edit] Sub-Processes of Service Asset and Configuration Management (ITIL V3)
- Configuration Management Support
- Process Objective: To define and update the CMS structure in such a way that it can hold the required information related to CIs, including their attributes and relationships.
- Configuration Verification and Audit
- Process Objective: To perform regular checks, ensuring that the information contained in the CMS is an exact representation of the CIs actually installed in the live production environment.
[edit] Service Asset and Configuration Management: KPIs and Checklists
- Key Performance Indicators (KPIs) Service Asset and Configuration Management
- Checklists Service Asset and Configuration Management: CMS/ CMDB (Configuration Management System/ Configuration Management Database)
[edit] Roles within Service Asset and Configuration Management (ITIL V3)
- Configuration Manager (Process Owner)
