Definition of Improvement Initiatives
From IT Process Wiki
| diese Seite auf Deutsch |
|---|
ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
Part of: Continual Service Improvement
Process Owner: CSI Manager
Contents |
[edit] ITIL V3 vs. ITIL V2: Definition of Improvement Initiatives
- ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan
- ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
[edit] Sub-Processes of "Definition of Improvement Initiatives" (ITIL V3)
- no sub-processes specified
[edit] Definition of Service Improvements: KPIs and Checklists
- Key Performance Indicators (KPIs) Definition of Improvement Initiatives
- Checklists "Definition of Improvement Initiatives": Service Improvement Plan - SIP
[edit] Roles within "Definition of Improvement Initiatives" (ITIL V3)
- CSI Manager (Process Owner)
