Configuration Management

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ITIL Version: ITIL Version 2 (ITIL V2)

Process-Objective: The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management. Changes are documented and the updated status of the information is regularly checked. With this, updated and historical information as to the Configuration Items (CIs) are continuously available within the Configuration Management Database (CMDB).

Part of: Service Support

Process Owner: Configuration Manager

Contents 1 Sub-Processes 2 Involved Roles 3 Related Checklists and KPIs 3.1 Checklists 3.2 KPIs 4 Related ITIL Glossary Terms

[edit] Sub-Processes

Define and Update CMDB Structure

Process objective: The structure of the CMDB is to be defined and updated in such a way, that it can hold the necessary information related to CIs, including their attributes and relationships.

Identify and Document CI Status

Process objective: Carrying out of updates in the CMDB as a reaction to changes to the IT infrastructure, so that these are constantly an exact mapping of the actual CIs installed.

Carry out CMDB Audits

Process objective: Regular checking of contents of the CMDB, so that these constantly represent an exact mapping of the CIs actually installed.

Supply Information Regarding CIs

Process objective: Make available information regarding CIs as required by the other IT Service Management Processes.

[edit] Involved Roles

• 1st Level Support
• Application Manager
• Configuration Manager
• ITC Infrastructure Manager

[edit] Related Checklists and KPIs

[edit] Checklists

• Checklist Configuration Item (CI) Record
• Checklist CMDB Audit Protocol

[edit] KPIs

• Key Performance Indicators "Configuration Management" according to ITIL V2

[edit] Related ITIL Glossary Terms

• CI Status Monitoring Report
• Config Management Database (CMDB)
• Definitive Software Library (DSL)