Checklist Service Improvement Plan (SIP)

From IT Process Wiki

Jump to: navigation, search

ITIL Process: ITIL V2 Service Delivery - Service Level Management

Checklist Category: Checklists for Service Level Management

Source: Checklist "Service Improvement Plan - SIP" from the ITIL Process Map V2


The Service Improvement Plan contains summarising information about measures, with the aid of which the Service quality is to be enhanced:

  • Defined measures for Service improvements or changes:
    • Service name
    • Person in charge of the IT Service
    • Person in charge of the measure to enhance the Service quality
    • Description
    • Source of the measure (i.e. SLA review)
    • Person in charge of the implementation of the measure
    • Target date
    • Status
Retrieved from "http://wiki.en.it-processmaps.com/index.php/Checklist_Service_Improvement_Plan_%28SIP%29"
Personal tools
ITIL Process Map V3
Demo ITIL Process Map V3
Product Demo:
A complete set of
ITIL Process Templates
in Visio, ARIS, iGrafx
Flowcharter and QMAP