Checklist Service Catalogue

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ITIL Process: ITIL V2 Service Delivery - Service Level Management

Checklist Category: Checklists for Service Level Management

Source: Checklist "Service Catalogue" from the ITIL Process Map V2

The Service Catalogue contains summarising information about existing or planned external IT Services:

• Index of IT Services
  • Name
  • Client
  • Current status (e.g. „In planning“, „In implementation“, „Active“, „Outphased“)
• For each IT Service:
  • Name
  • Description
  • Client(s)
  • Internal Service components on which the external Service is based
  • Relationship to other IT Services
  • Time schedule
    • Planned Service start
    • Next planned change
    • Planned completion
  • Reference to further documents
    • SLR
    • Service Specification Sheet
    • SLA