Checklist CMDB Audit Protocol

ITIL Process: ITIL V2 Service Support - Configuration Management

Checklist Category: Checklists for Configuration Management

Source: Checklist "CMDB Audit Protocol" from the ITIL Process Map V2

The following information is recorded within the CMDB Audit Protocol:

Date and time of the audit
Person in charge
Audited area of the CMDB(types of CIs, which were audited)
Audited area of business (organisational areas or departments, in which the audit was carried out)
Method of audit (i.e. based on automated tools, manual audit)
Results of the audit
- Revealed differences between CMDB and actual CIs installed
- Effects of the deviations
- Corrections carried out to the CMDB
Improvement potentials
- Reasons for the revealed differences between CMDB and actual CIs installed
- Measures for the future avoidance of the differences
  - Description
  - Person in charge