Checklist Availability Report

ITIL Process: ITIL V2 Service Delivery - Availability Management

Checklist Category: Checklists for Availability Management

Source: Checklist "Availability Report" from the ITIL Process Map V2

The Availability Report is a preliminary document to the Service Level Report:

For all IT Services
- Details of the Availability
  - Agreed Availability
  - Attained/ measured Availability
- Trend analyses
Incidents leading to reduced Service Availability
- In the past (prolonged Service failures etc.)
  - Type of the incident
  - Causes
  - Counter-measures for the elimination of the failure
  - Measures for the future avoidance of similar failures
- In the future (e.g. planned prolonged downtimes to IT Services)
Running and planned measures for Availability improvement