CSI Monitoring

From IT Process Wiki

Contents 1 ITIL CSI Monitoring: Overview 2 ITIL CSI Monitoring: Process Definition 3 Additional Information on CSI Monitoring 3.1 ITIL Roles

[edit] ITIL CSI Monitoring: Overview

Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

Part of: Continual Service Improvement

Process Owner: CSI Manager

[edit] ITIL CSI Monitoring: Process Definition

ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan.

ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.

No sub-processes are specified for CSI Monitoring according to with ITIL V3.

[edit] Additional Information on CSI Monitoring

[edit] ITIL Roles

CSI Manager - Process Owner

The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.