CSI Monitoring
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ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
Part of: Continual Service Improvement
Process Owner: CSI Manager
Contents |
[edit] ITIL V3 vs. ITIL V2: CSI Monitoring
- ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan
- ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
[edit] Sub-Processes of CSI Monitoring (ITIL V3)
- no sub-processes specified
[edit] Roles within CSI Monitoring (ITIL V3)
- CSI Manager (Process Owner)
[edit] Related ITIL Glossary Terms
- no specific glossary terms assigned
