Additional Information on ITIL

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Additional Information on ITIL

ITIL Literature

Recommended introductions into ITIL

The official ITIL V3 publications by Cabinet Office

The official ITIL V2 publications by OGC


Links

ITIL on the Internet

Service Management on the Internet

IT Service Management - ITSM

Service Management Events

Best Practices

Open Source - ITSM Solutions

  • Open-source Help Desk and IT Service Management (ITSM) solution: www.otrs.com
  • OTRS: Get Started | OTRS Community: www.otrs.org

IT (Process) Management

  • A collection of posters with high-level views on IT-related topics like PRINCE2, UML, BPMN: www.itposter.net