Additional Information on ITIL
From IT Process Wiki
Contents |
[edit] Literature
[edit] Recommended introductions into ITIL
- An Introductory Overview of ITIL V3 (PDF): Cartlidge, C. et al., 2007
- IT Service Management, an Introduction Based on ITIL: Jan Van Bon (Van Haren Publishing, September 2005)
[edit] The official ITIL V3 publications by OGC
- The Introduction to the ITIL Service Lifecycle (Office of Government Commerce, 2007)
- Service Strategy (Office of Government Commerce, 2007)
- Service Design (Office of Government Commerce, 2007)
- Service Transition (Office of Government Commerce, 2007)
- Service Operation (Office of Government Commerce, 2007)
- Continual Service Improvement (Office of Government Commerce, 2007)
[edit] The official ITIL V2 publications by OGC
- ITIL Service Support (Office of Government Commerce, 2000)
- ITIL Service Delivery (Office of Government Commerce, 2001)
[edit] Links
[edit] ITIL on the Internet
- ITIL on the OGC's website: www.itil.co.uk
- itSMF international: www.itsmf.org
- ITIL in Wikipedia: en.wikipedia.org/wiki/ITIL
- IT Process Wiki (German Version): IT Process Wiki (deutsch)
- A brief introduction into ITIL V3 on the OGC website
[edit] IT (Process) Management
- A collection of posters with high-level views on IT-related topics like PRINCE2, UML, BPMN: www.itposter.net
